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Post Info TOPIC: what is ELM?
Anonymous

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what is ELM?
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I am a part timer trying to get full time at my store. but was told due to something called ELM, our hours keep getting cut. What exactly is this and why does the union not help current employees achieve full time status? Their response is to "bump" a person hired in after you if you want hours even if that person works in a different department. After several years of showing the company your work ethics this process should not be difficult at all.

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ELMS is the system that Kroger uses to run lol. They use it to calculate how many man hours they need to sell items etc and make their profit goals. Basically it's just a way for them to try to calculate on paper how to make the most money with using the least amount of hours so they don;t have to pay out as much and thus make more money. If your ELMS says you only need X amount of hours, thats how many you get. So instead of having less people have more hours (and get to full time) they hire a lot of part timers to spread the hours out more so they can A. pay less per hour (min wage or close to it) and B. part timers dont get the same better benefits as full timers so kroger saves money there, too.

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Anonymous

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Enterprise Labor Management System (ELMS) is basically a formula is used to tell you how many hours it takes to perform a task. Probably made up by a person who never worked in a grocery store in their life, but Kroger paid them a lot of money to come up with this formula so they use it. I does not take into consideration an actual working environment (although Kroger would lead you to believe it does). It's a load of crap basically that is why Kroger has such poor customer service because you have part time teenagers who could care less about a poor paying job. Don't get me wrong, I don't blame them for caring less, but who does Kroger want working for them? Part time teenagers, or full time, well paid employees that actually care about their jobs and the customers they serve.

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Anonymous

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A tool based on Managers Bonuses!!!!! A way to demote Front-End Managers and Cashiers!!!bleh

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Basically your Union Rep is right. The only way to get full time is to bump people with less seniority than you. It's a sad way to make sure that you get what you deserve, (assuming you've been there longer than 3 months)

Sad part of life but ELMS runs everything. Every task you do in the store has a time set to it. From cleaning the restrooms to ringing up each item.

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Anonymous

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so they use a system to calculate hours needed.  Here's how it SHOULD work, but they're too stupid to realize it.  Schedule lots of extra help then if you realize you don't need it, send the people home on a voluntary basis.  The company would say "well that would use too many hours" but the truth is MOST people want to go home early.  especially on the weekends or at night.

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Anonymous wrote:

so they use a system to calculate hours needed.  Here's how it SHOULD work, but they're too stupid to realize it.  Schedule lots of extra help then if you realize you don't need it, send the people home on a voluntary basis.  The company would say "well that would use too many hours" but the truth is MOST people want to go home early.  especially on the weekends or at night.




 

well one can not do that for the simple reason that once a schedule is posted it is final. Management can not send them home unless they want to pay them for the hours scheduled. Do not know about the area you work but here in the markets of the Dallas area, people do not want to go home early. They would rather take longer breaks and do less work when possible and just ride out the time.


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Anonymous

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grumpy1 wrote:

 

Anonymous wrote:

so they use a system to calculate hours needed.  Here's how it SHOULD work, but they're too stupid to realize it.  Schedule lots of extra help then if you realize you don't need it, send the people home on a voluntary basis.  The company would say "well that would use too many hours" but the truth is MOST people want to go home early.  especially on the weekends or at night.




 

well one can not do that for the simple reason that once a schedule is posted it is final. Management can not send them home unless they want to pay them for the hours scheduled. Do not know about the area you work but here in the markets of the Dallas area, people do not want to go home early. They would rather take longer breaks and do less work when possible and just ride out the time.


wow never thought about it like that.  yeah you are probably right about some people wanting to stay and work slower.  In our department however, I guarantee on a saturday evening if you asked 5 guys working,  at least 4 of them would leave early.  I didn't know about the whole "paying them for hours scheduled" part...new to me

 



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Anonymous

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ELMS 101: ELMS was brought to Kroger by an idiot and supported by a bigger idiot who took it to the biggest idiots who approved this method of controlling labor expense. The horrible, worrisome thing is the foundations are from a theory called 'Six Sigma". Six Sigma was designed for Manufacturing, not retail. Research yourself on the internet. The belief of leading scholars and documented is retail business who use Six Sigma will initailly reduce costs, HOWEVER, the long term retail establishment that uses these principles as guidance will fail becasue they do not allow the business to grow. It's the Manufacturing vs. Retail difference(Production vs. Service/Selling).
The amazing thing is not one member of the Senior Leadership understands the principles of Six Sigma. Let's hire another College Grad with no time in the store to make the decisions for us, since we are incapable of making them IN the store!

Ever wonder why Kroger stock, no matter how good the earnings, continues to suck?
The major players know this and wouldn't invest a dime - I'm small potato's and I got rid of all mine because of ELMS and the Leadership...if this is the best we can do O.M.G.!

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This is the system where retailers , like Kroger, sets out every day to learn us somethin new and the methods the want employed sometimes.  

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Anonymous

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Some people don't know what the heck they are talking about. If you think Kroger has poor service go to walmart. I work for kroger and we treat our customers with respect.So shut the hell up!!!!!!!!



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Anonymous

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Some people don't know what the heck they are talking about. If you think Kroger has poor service go to walmart. I work for kroger and we treat our customers with respect.So shut the hell up!!!!!!!!



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Anonymous

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Walmart doesn't have poor customer service as much as they have a lack of service.  That place is a ghost town.  I think they have more cash registers than employees at any given time.

The thing is, when you pay tweakers and teenagers $7.25 an hour to do something, they don't always do a good job.  We are lucky to be able to give as much customer service as we do.



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