Truthfully who gives a crap. It's Kroger. You have better things to worry about in your day then your cashier tender time at a register, filling the executives pockets with money. Stop worrying and start living. Work a pace, and not what everyone else tells you to do.
Just let it go in one ear and out the other. They can't write you up for having a low ELMS score and if they try, ask for your shop steward and file a grievance on it immediately.
You are paid by the hour, not by how well your ELMS score is. Same goes for mystery shops.
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At our store, if the cashiers have low tender scores, they get downgraded to baggers. They also get nitpicked a lot. If you have a high ring tender, you get an easier life, so to speak. Sometimes they have contests and rewards for having a high ring tender. Thankfully, I am not a cashier, so I don't have any tips for you.
Make sure the customer has all their stuff together before doing the order. (It kills me to have broken my neck on an order, just to have the customer spend 10 minutes looking for their Kroger Plus Card.)
Make sure they have their order unloaded quickly. (I actually told customers about the ELMS system and Kroger's threats to make us into baggers, and the customers were willing to help.)
Help and prompt your customers. (Especially when they're on the phone!)
Memorize produce codes.
Have a supervisor suspend an order that you know is going to take awhile. (They went back to get "one more thing", they lost their money, price checks, etc.)
Note that most of my suggestions have to do with how the customer behaves. That is the main factor in how fast an order goes. You can only move as fast as the customer allows you to. Hope this helps.
i finally figured out how to get my tendertime down in the low 50s now its just the matter of waitin got new tricks on getting it down wich is working out fine
Maybe I am misunderstanding what a ring tender is.. I thought it was the number of items you were able to ring up per minute? This is what I always see posted in our store, and the higher the number the better. If you are above 80% you get highlighted and get rewards. Lower than that, and you get threatened.
Maybe I am misunderstanding what a ring tender is.. I thought it was the number of items you were able to ring up per minute? This is what I always see posted in our store, and the higher the number the better. If you are above 80% you get highlighted and get rewards. Lower than that, and you get threatened.
your confusing tendertime and ELMS
ELMS is the system that Kroger uses to determine the effectiveness of their cashiers. This is graded on a scale from 0-100%+ your elms depend on your tendertime and Items per minute. (More Info: http://17527.activeboard.com/t43262505/formula-for-elms/ )
Tendertime is how long it takes you to get from the start of an order to the closing of your cash register's drawer and is on a scale from 0.00 - 1.00+ the lower the better for tendertime.
-- Edited by BagBoy on Tuesday 28th of June 2011 11:38:04 PM
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Would you like fries with th... I mean, your milk in a bag?
You must no understand how the front end works if you feel like it doesnt matter how quickly you scan and tender out the order. The reason it matters is because we work with elms. The percent effective which is ring tender is how we get our hours. If you are not holding your weight you deserve no hours!!!!
I been work for kroger almost a year a nd think its fun scanning really fast it makes work fun and time go by fast being thay you gotta all your customers out your line.....i wanted to beat this guy at work so bad. I did and have been on top every since with at least a 120.5
Like one said the customers is who we are waiting on. Just make sure all items are on, and i usually ask for Kroger card. Then get all produces out the way.Then begin my quickness
GOOD LUCK.
