How the heck do I get 95 percent????

Date: Dec 30, 2011

How the heck do I get 95 percent????

southern labor · Member

telling you like it is ¿: Kroger, what is clear and aparent, does not advance anymore. More so on ELMs.On the front end, 3% performers, 97% non, so you see, ELMs will not be fair or god forbid it to be 50.

Date: Dec 30, 2011

It also depends on how many customers you get, how long your number sits between customers and how many times you sign on and off

krogerman77 · Guru

At my store, were not allowed to sign off the register since que vision was installed. And since our scores have went down the crapper.

8hourfreezefest · Senior Member

Kroger has a way of rigging almost everything to make sure you can never reach your full potential.

Date: Jan 1, 2012

How much time do you spend on express lanes?

The goal of 25+ items per minute for express is hard to hit, and especially when you get bad customers. I personally am baffled that anyone hits it.

Some of the star cashiers at my store curiously never have to work express lanes, which may or may not have something to do with their high scores.

Getting a good tender time is much easier. Get that drawer shut as quick as you can. Search the forum for more specific advice.

Date: Jan 2, 2012

Somethings that might help are asking about type of payment as you are scanning so the customer can be searching while you are scanning. Ask for the Kroger card BEFORE you start scanning. Keep your focus on the customer instead of other courtsey clerks or cashiers or your cell phone. at our store hitting the eft button does not help!!! as mentioned closing the drawer asap does help. alot too depends on how much time you do spend on express and the size of orders you get. i hit 95-100 often but because of my job and the set up at our store there are weeks I do not register enough hours to even have a ring tender. Just hang in there, with practice it will come. If you do WIC check all vouchers before starting so you are not waiting on an item (that slows you WAAAAAAAY down!!!!)

Good Luck

Date: Jan 3, 2012

I havent actually worked as a front end cashier in a while but I help out now again because of the retarded que vision but eft tender does not help when you wait on a customer to anything just hit a couple random numbers or even just 1 number and press check tender, check tender pauses it just dont hit enter or clear and such unless they are about to do their payment method

Bro · Newbie

When working express, I almost indefinitely do awful with my IPM, but make sure to keep my tender time low. It's pretty much all you can really do there. One tip is to literally hold the drawer closed after finishing, then pressing "nosale > enter" to get the change, cash back, or whatever. It'll help your tender time out. Does this help your speed in REALITY? Nope, it will actually add like 3 seconds to each order, but management is interested in numbers not real speed. Also, when an old person is taking ages to dig for change, I'll just finish the order and do the math in my head. Slow check writers, extreme couponers, and stuff like that is beyond your control, so whatevs bro. WIC orders are gold when it comes to boosting your tender time, so zip through those bad boys.

But in the end, all of this will become habit and you wont really care anymore. Once you get to 95 before the deadline (was it 60 days?), you shouldn't stress over it. And, hey, once they move you to u-scan, you can just daydream and look through the tabloids all day. I'm getting pretty good a flipping a pen between my fingers!

SCO · Senior Member

don't stress about ring time. I used to when I first started ringing, I checked my little 'no sale 96 sign on' all the time. now, I don't even care. they constantly change how the ringing time is calculated.. it used to be if you did "no sale sign on" and secured during an order, that didn't count against you.. I got like 200% ring time just from doing that. Now if I do the same thing it doesn't make a difference. I train new cashiers on my number and have good & bad customers so my ring time is constantly changing. Sometimes I'll be in the 80's or 90's and some weeks I'll be at 115%. I don't even think about it anymore because they can't do anything if my score is low and nothing happens when my score is high or above 95. There is no reward or incentive, and no consequence, so what's the point of caring? We have 2 full time cashiers who are very slow.. if they get above 70% it's a miracle. their scores are constantly around 60% and nothing ever happens. EVER. so don't even worry about it.

Date: Jan 4, 2012

My store enters anyone who gets 95% or above for the chance to win a gift card, but it's really only the same half a dozen people every time.

The register mostly times you during the transaction, so do as much as you can before and after it. Let the customer fill the belt before you start. If you are scanning 5 items per minute because that's how fast Grandma unloads her cart (and doesn't want your help), ELMS doesn't care. Get the shopper's card first. Pull off liquor caps and razor savers before you start. If they want cash back, yank out the $20 and slam the drawer in a smooth continuous motion. If they wanted it in fives, you can open the drawer again.

One thing that takes a long time to deal with is coins. If a customer gives you a handful of coins, it's almost no money and takes forever to count and sort. Take the customer's word for the amount, throw it into an empty compartment in the drawer, and slam it shut. It's probably close enough. If you can, sort it later. Some managers really get pissy if you don't sort it later since it means more work for them, while others are more understanding.

Don't open the drawer too much. They notice, and make you initial that ACE Investigative Report sheet if you do. I don't know if this has any real significance, but I'd rather stay on the safe side.

Does anymore know the exact formula to go from items per minute, tender time, customers per hour and such to % Effective? I'm very curious how exactly they are weighted.

nicobug2 · Veteran Member

When customers are taking a long time, hit check twice and leave it there. Your time slows down a lot when doing this. My highest % was 119% for the week. I usually get around 100% though.