So today for some (stupid?) reason, we had a courtesy clerk scheduled for parking lot duty by himself from 1 p.m. - 2 p.m. and another scheduled by himself from 2 p.m. - 3 p.m.
I was the lucky one on his own from 2 - 3 p.m.
Fortunately, I had some help sent out my way around 2:15 p.m. but not before having encountered a customer in the parking lot who I guess now hates us.
Basically, we were really busy today. As a result, a lot of our electric carts were in use.
I was out on the lot, had just started out, when two customers requested the carts. Naturally it's the one time when none of them are jammed into a cart corral or sitting randomly in a parking space.
That wasn't the main problem. The main problem was a man driving up in a truck asking me if I could find him one. I had to tell him that I could not, but that I would do what I could to keep my eyes open for one. He said he couldn't walk around the store and just restarted his truck and drove away angrily.
What else could I do? Answer: Nothing.
Especially with a single person covering the parking lot in a mid-afternoon rush. That in itself is ridiculous. But there is nothing I can do when resources are not available. Which happens often.
I am getting so sick of Front End parking lot schedules either being amazingly stupid or amazingly difficult. I'm considering talking to the highest echelons of store management.
So today for some (stupid?) reason, we had a courtesy clerk scheduled for parking lot duty by himself from 1 p.m. - 2 p.m. and another scheduled by himself from 2 p.m. - 3 p.m.
I was the lucky one on his own from 2 - 3 p.m.
Fortunately, I had some help sent out my way around 2:15 p.m. but not before having encountered a customer in the parking lot who I guess now hates us.
Basically, we were really busy today. As a result, a lot of our electric carts were in use.
I was out on the lot, had just started out, when two customers requested the carts. Naturally it's the one time when none of them are jammed into a cart corral or sitting randomly in a parking space.
That wasn't the main problem. The main problem was a man driving up in a truck asking me if I could find him one. I had to tell him that I could not, but that I would do what I could to keep my eyes open for one. He said he couldn't walk around the store and just restarted his truck and drove away angrily.
What else could I do? Answer: Nothing.
Especially with a single person covering the parking lot in a mid-afternoon rush. That in itself is ridiculous. But there is nothing I can do when resources are not available. Which happens often.
I am getting so sick of Front End parking lot schedules either being amazingly stupid or amazingly difficult. I'm considering talking to the highest echelons of store management.
Let me just save you 10 minutes and tell you right now; that will help nothing. If anything they'll probably just give you longer lot duty.
So today for some (stupid?) reason, we had a courtesy clerk scheduled for parking lot duty by himself from 1 p.m. - 2 p.m. and another scheduled by himself from 2 p.m. - 3 p.m.
I was the lucky one on his own from 2 - 3 p.m.
Fortunately, I had some help sent out my way around 2:15 p.m. but not before having encountered a customer in the parking lot who I guess now hates us.
Basically, we were really busy today. As a result, a lot of our electric carts were in use.
I was out on the lot, had just started out, when two customers requested the carts. Naturally it's the one time when none of them are jammed into a cart corral or sitting randomly in a parking space.
That wasn't the main problem. The main problem was a man driving up in a truck asking me if I could find him one. I had to tell him that I could not, but that I would do what I could to keep my eyes open for one. He said he couldn't walk around the store and just restarted his truck and drove away angrily.
What else could I do? Answer: Nothing.
Especially with a single person covering the parking lot in a mid-afternoon rush. That in itself is ridiculous. But there is nothing I can do when resources are not available. Which happens often.
I am getting so sick of Front End parking lot schedules either being amazingly stupid or amazingly difficult. I'm considering talking to the highest echelons of store management.
Let me just save you 10 minutes and tell you right now; that will help nothing. If anything they'll probably just give you longer lot duty.
I can tell you what I have learned in the last three years working for Kroger - I am there to help everyone else. Nobody is ever going to help me. Period. Just do the best you can and know it will never be enough. Ever.
Doesn't matter what you do, Kroger is set-up in a way where you will never be acknowledged for your efforts, every hourly worker is supposed to be treated as expendable.
I can tell you what I have learned in the last three years working for Kroger - I am there to help everyone else. Nobody is ever going to help me. Period. Just do the best you can and know it will never be enough. Ever.
BINGO!
I think anyone that is thinking of working for Kroger should read this!
I would have told the guy all carts are in use. Nothing you can do about that. And as for lot duty? I feel you, but try being scheduled for lot duty, 3 hours straight all by myself, plus it's super mega busy. In fact it was so busy, lines were all mish-moshed together. Carts disappearing faster than I could bring up. In fact, I was LUCKY to bring up one cart HALFWAY to the corral before it was pulled away from me.
