hwy 6 has a rude cashier who likes to grab my card everytime i check out and rushes me to put my items up her name maria she been there so many years need to be fired
I came into a Kroger by my house once, different store than I work, plain clothes. A cashier there was griping at customers, including myself, telling them how and when to swipe their card and when to put their items on the conveyor belt because he was being timed. As you can tell, Que-vision is creating some real paranoia when a cashier is putting their job in jeopardy trying to beat it.
I came into a Kroger by my house once, different store than I work, plain clothes. A cashier there was griping at customers, including myself, telling them how and when to swipe their card and when to put their items on the conveyor belt because he was being timed. As you can tell, Que-vision is creating some real paranoia when a cashier is putting their job in jeopardy trying to beat it.
That's why if, I as a bagger (courtesy clerk), press the button to stop the conveyer belt, I try to press it again as quickly as I can or let the cashier press it. On a large order items will just pile up right by the cashier and then of course how are you going to scan the additional items in the time the ELMS wants you to? ELMS pisses me off almost as much as Que-Vision. While I agree that we should take care of our customers, and our cashiers should be fast, to try to force them into moving quicker under fear of punishment (*"if you don't get your ELMS up, you will be written up, suspended, fired or transferred...") is not a company that I want to work for in my life.
That happened to me once when i was in the Marketplace closest to where i live.
Cashier was rushing through the order so fast, practically threw the items at the bagger, and never spoke to me once.
Is Ring Tender THAT important? I'm not sure if I should have been pissed off at the cashier, or the management who forces that **** upon people, more.
It is because of Kroger's BS "Faster service" advertisements. If the cashier fails to meet ELMS on a consistent basis, he or she can be demoted, transferred, suspended, fired, written up or otherwise looked down upon because he or she wasn't fast enough in check-out. So basically you have Kroger standing over the head of the cashier with the threat of punishment if the cashier does not move quickly enough. They may as well have some muscular guy wearing a Lone Ranger mask with his shirt off and a whip standing nearby. It's the same damn thing as far as Kroger is concerned. Obey or be punished.
hwy 6 has a rude cashier who likes to grab my card everytime i check out and rushes me to put my items up her name maria she been there so many years need to be fired
If you haven't figured it out by now, this forum is in no way directly related to Kroger and nothing you post here really does anything if you have an issue.
That happened to me once when i was in the Marketplace closest to where i live.
Cashier was rushing through the order so fast, practically threw the items at the bagger, and never spoke to me once.
Is Ring Tender THAT important? I'm not sure if I should have been pissed off at the cashier, or the management who forces that **** upon people, more.
It is because of Kroger's BS "Faster service" advertisements. If the cashier fails to meet ELMS on a consistent basis, he or she can be demoted, transferred, suspended, fired, written up or otherwise looked down upon because he or she wasn't fast enough in check-out. So basically you have Kroger standing over the head of the cashier with the threat of punishment if the cashier does not move quickly enough. They may as well have some muscular guy wearing a Lone Ranger mask with his shirt off and a whip standing nearby. It's the same damn thing as far as Kroger is concerned. Obey or be punished.
I haven't heard them whining about ring tender or any of that for about 2 years. Right now, we have 4 cashiers who will always take 5 minutes to complete a $50 transaction. Then spend 2 minutes whoring themselves telling every customer about the survey, and I mean in detail. Even going as far as to say you must say you were highly satisfied for me to get a $5 bonus. If you're telling them that, the results won't be honest, now will they?
Anyway, customers routinely complain about how slow the cashiers are. But nothing is ever done.
At my store they post Front End ELMS scores on a weekly basis, circling the highest and praising with handwritten notes like "Keep it up" or "Good Job!" Sometimes it will have handwritten notes of those who came close saying things like "Almost there" or "Try harder" or things like that. Usually it's nice language but the meaning is there.
Everyone's ELMS at my store are inflated, and that's a bad thing. Because if Kroger thinks that you have a team of cashiers in the 120s on ELMS, they're going to schedule EVEN LESS people. And most people with a high ELMS only have about 22 IPM but a very short tender time that is then eaten up because they dick around and chat with the bagger before they start on the next customer's order.
At my store they post Front End ELMS scores on a weekly basis, circling the highest and praising with handwritten notes like "Keep it up" or "Good Job!" Sometimes it will have handwritten notes of those who came close saying things like "Almost there" or "Try harder" or things like that. Usually it's nice language but the meaning is there.
The FEM does that at my score too.
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Would you like fries with th... I mean, your milk in a bag?
At my store they post Front End ELMS scores on a weekly basis, circling the highest and praising with handwritten notes like "Keep it up" or "Good Job!" Sometimes it will have handwritten notes of those who came close saying things like "Almost there" or "Try harder" or things like that. Usually it's nice language but the meaning is there.
The FEM does that at my score too.
Same here. They also draw a thick line that separates those who are at 95% (store goal) and higher.
Y'know what's one way to motivate someone? When they're so far behind, they end up being at the very bottom of the list. However, it's so far down the bottom, that the printer ends up having to print another page with just you on it, often times on the back.
