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Post Info TOPIC: Do YOUR customers care?


Guru

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Do YOUR customers care?
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or are they lazy like ours?
Store was busy today so of course I could never keep up with bringing the carts in from the corrals in the parking lot.
Our customers snatch up those small 'buggies' like they had $20 bills taped to them. One of these days I am going to do it just for the hell of it.

Anyway...
Went out to do 'lot duty about 30 minutes early to help out a fellow courtesy clerk.
She is not the best at bringing in carts full or fast and I was up next on our main entrance.
No way in hell was I going to go out there at 5 p.m. and have ten carts.

Much to my (not) surprise, our customers had left carts in the sidewalk, the median, in random parking places...
Many of them within visual distance or mere feet to a corral.
And it's not like the idiots that shop at my store care if a cart goes into a corral or not.
I have had those kids carts back up a corral many times.
I've had those plastic toy carts do the same.
And I have had two lines -- one for buggies one for large carts -- and WATCHED as people just randomly pushed the large carts into the small ones or vice versa.

This is on top of the usual customers walking in the direction I have to push the carts in, customers driving by me less than four feet where I could reach out and touch their passenger doors because they don't want to wait behind me, customers sitting in the fire lane, customers sitting in the no parking area, customers leaving the electric carts out everywhere.

Yea yea yea I've whined about the parking lot before. Screw you. I'll do it again. And again.
I'm just curious if there is ANY store out there that has customers who seem to "care" rather than the lazy jerks who shop at our own here.
How freaking hard is it to walk ten feet to a corral?



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Kroger sucks.

Anonymous

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Don't feel special. You're store is not the only one. One of the most annoying things to me is when customers leave items in a place where it's not supposed to go or screw up my displays. You feel it a lot more because you're on the front end but I'm in dairy... I have my own responsibilities and problems that I deal with and you have yours. The biggest difference is that I have much more of a workload than you do. Now I wouldn't ever want to be on the front end because but be glad you don't have to stock 1000 case trucks in a day with one other person. 



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Anonymous

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no they don't care.  From the best parts of town to the worst parts.



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Anonymous

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One out of a thousand customers or more will bring a cart back to the store.  I look at them like they're insane.  These are usually overnight or early morning shoppers.  Some of them are such complete sociopaths they'll just abandon carts including the giant kiddy carts in the middle of self checkout.  WTF?



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Senior Member

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You should not expect much from two-legged pigs ( Piggis Uprightis )

The specie is quite narrow minded and unaware of their surroundings most of the time. They are usually lazy with a proclivity for apathy and imbecility. They can not be reasoned with and have a false sense of vanity.

They have been exhaustively studied and most experts are still dumbfounded by their behavior.

The best approach is to simply ignore them.


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"Resistance is futile...you will be assimilated" - The Krog



Guru

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They leave carts all over the store too.  My favorite is when they unload their groceries on the belt then pay and walk out leaving the cart in my lane.  I have to go around and move it so the next customer can unload. Or they leave a cart full of groceries on one of the aisles.  They should just take away the carts like some stores have the plastic bags lol!  Bring your own cart and bags.  That should teach them!!!

 

 

OMG can you imagine what that would be like?



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Guru

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It amazes me how sometimes customers can shove the regular shopping carts into the kid carts hard enough where one or multiple carts will get "jammed" together and prying them loose takes days, not to mention a great deal of clever thinking and muscle. It must take so much energy, so much trouble to jam carts together that I can't help but wonder, "why bother!?"

I was once walking in the parking lot and got a good laugh over one customer yelling at another one because this lazy lady left her cart a few inches away from his car when a corral was only a few feet away. Before she could get in her car, he got out of his and started yelling at her not to leave her cart there because it wouldn't take much for a little gust of wind to blow the cart into his car. The lady got all embarrassed and put the cart in the corral. We, as Kroger employees, may not be able to call out customers for their laziness, but boy is it ever fun watching customers do it to other customers!

Honestly, even the Walmart Supercenter that's less than ten minutes from the Kroger I'm at doesn't seem to have as messy of a parking lot. When I go shopping there, there doesn't seem to be nearly as much trash/junk in their carts as Kroger carts usually have.

We need a system like ALDI has in place. I love what they have. Want to use a shopping cart? Fork over a quarter... you'll get it back as long as you return it to the side of the store when you're done! Anyone else here know what I'm talking about? On the side of the ALDI store, there's several rows of carts that are all "connected" together. You insert a quarter into a slot that's attached to the cart handle and it disconnects the lock, releasing the chain so you can remove that one cart. Your quarter remains locked inside the slot until you return the cart and reconnect it to the row of carts, then your quarter ejects. No cart corrals in the parking lot, no stray carts here, there and everywhere... (hence, no lot duty... no courtesy clerks period, actually) but you know, it kind of requires you to not be *lazy* as you have to *gasp* bring the shopping cart back to the side of the building. A little exercise... Kroger customers act like it's going to kill them. More like a lack of exercise will.



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Anonymous

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GenesisOne wrote:

It amazes me how sometimes customers can shove the regular shopping carts into the kid carts hard enough where one or multiple carts will get "jammed" together and prying them loose takes days, not to mention a great deal of clever thinking and muscle. It must take so much energy, so much trouble to jam carts together that I can't help but wonder, "why bother!?"

I was once walking in the parking lot and got a good laugh over one customer yelling at another one because this lazy lady left her cart a few inches away from his car when a corral was only a few feet away. Before she could get in her car, he got out of his and started yelling at her not to leave her cart there because it wouldn't take much for a little gust of wind to blow the cart into his car. The lady got all embarrassed and put the cart in the corral. We, as Kroger employees, may not be able to call out customers for their laziness, but boy is it ever fun watching customers do it to other customers!

Honestly, even the Walmart Supercenter that's less than ten minutes from the Kroger I'm at doesn't seem to have as messy of a parking lot. When I go shopping there, there doesn't seem to be nearly as much trash/junk in their carts as Kroger carts usually have.

We need a system like ALDI has in place. I love what they have. Want to use a shopping cart? Fork over a quarter... you'll get it back as long as you return it to the side of the store when you're done! Anyone else here know what I'm talking about? On the side of the ALDI store, there's several rows of carts that are all "connected" together. You insert a quarter into a slot that's attached to the cart handle and it disconnects the lock, releasing the chain so you can remove that one cart. Your quarter remains locked inside the slot until you return the cart and reconnect it to the row of carts, then your quarter ejects. No cart corrals in the parking lot, no stray carts here, there and everywhere... (hence, no lot duty... no courtesy clerks period, actually) but you know, it kind of requires you to not be *lazy* as you have to *gasp* bring the shopping cart back to the side of the building. A little exercise... Kroger customers act like it's going to kill them. More like a lack of exercise will.


Unlike Aldi, our customers are either EBT deadbeats or uppity rich people too proud to carry change.

 

by the way, walmart looks MUCH cleaner on the lot because they

 

1. Only have one size cart.

2. Use an electric cart assistant

3. Pay their employees more than $7.30 an hour to be in the scorching heat 



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Guru

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There's two guys who come into my store some nights and just out of the goodness of their hearts start corralling the carts in one of our lots.

A lot of customers do put theirs all the way back after they're done. Some others will take two or three at a time. I'm guessing most of them have worked at a grocery store. Or perhaps they're just genuinely considerate people. Still, it warms my cold, blackened heart to see that sort of thing.

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RANK AND FILE



Senior Member

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Kroger management has taught, tolerated and encouraged the customers to be a$$holes, because that's what they are.

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"Resistance is futile...you will be assimilated" - The Krog

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