Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: Ring Tender Tips/Advice


Member

Status: Offline
Posts: 11
Date:
RE: Ring Tender Tips/Advice
Permalink   


NutritionWhore wrote:
snailshell wrote:

Honestly, though... ring/tender is pretty much luck of the draw. If you have a week where you don't get that many crazy customers, you'll have a great ring/tender. If you get a lot of price checks, slow customers, work during Senior Discount Day, etc., then you'll have a crappier ring/tender.


 

I must have had the worst draw then.

 

Back in my "career", I had plenty of patience for people who were slow. I didn't really care 'too' much about the ring tender, since front end already knows that I don't mess around.

 

But there's this one old lady... she only buys like 10 items max.

 

No worries, right? Ten scans, swipe a card, then be on her merry way. BUT... no. For one, she will NOT let ANY of her items touch the scanner, belt, or the counter. She also only wants certain baggers and cashiers. No, she wasn't racist, she's just very picky for some reason. I guess since I'm the only one who "put up" with her slowness that I ended up with her basically all the time.

Anyway, she would actually ask me to SLOW down, while she takes her time to read whatever pops up on the screen. She wants the items bagged immediately, so I can't keep scanning.


Easy enough, right? NO! If it were, I wouldn't be telling this story.

She wants her items bagged in the most ridiculous ways. The one quart of milk she buys must be wrapped in plastic BEFORE being placed in a paper bag. You may NOT use more than three paper bags, but you must make sure to "distribute the weight" (in her own words). Add that to whatever little thing she picks on. At that point, I ALWAYS feel bad for my bagger that I end up sending the bagger away (for their sake) so they can be more productive. We also can't use another cart for her, unless we wipe the cart down top to bottom with the sanitizers.

 

Oh boy, I'm not finished yet, y'all.

 

Here comes the payment. She has two primary methods: card and check. Oh wait, she would wait to give me her Kroger card until the VERY end. But you know what that results in? Sale prices not being reflected while I scan them. No matter how many times I tell her "ma'am, the sale prices will be applied if you'd just let me scan your Kroger plus card now". But no, she insists on waiting until the end. So now, I'm waiting to tender her out while she goes over the updated prices on screen.

Right. Time for her to swipe her card, right? NOPE!

She's going to take five minutes digging in her purse for her debit card. That debit card that she just had out five minutes ago. If I were to point that out to her, she would say "No no that's not it!" while she keeps on digging. How do I know that the card she will eventually use is the one currently at the counter? Because she was kind enough to tell me in previous times that it's her only banking card.

 

Ok, minutes later, she swipes the card. We're in the clear now, right? NOOOOOOOO!

 

She huffs. She puffs. Why? Because she has to enter her PIN, as well as to select cashback and confirm the total. You remember when I mentioned that she didn't want her items to touch the counter? Well, she doesn't wanna touch the keypad. So, I have to prep some hand sanitizers and paper towels for her to use after. Meanwhile, she struggles with the keypad because she can't press it hard enough... even though the touch screen's pretty sensitive. We have to go over the process several times because she keeps making mistakes.

There are times when she can't "find" her card, and have to use a check. I quote her the TOTAL. After quoting it multiple times, she still gets it wrong, and so I have to have her correct it. I then patiently wait for her to show her ID.

Actually, I remember her accusing me of taking her card, constantly "Are YOU SURE that you didn't take it?" and "Are you sure you gave it back to me?". Note that I haven't even received ANY payment from her.

 

Ok, we're done? Haha, silly you, we're not.

 

She will then take her sweet, sweet time, rearranging the items we've bagged, right in front of us. That's another 10-15 minutes (I kid you not). She will then ask one of the clerks to help her outside. She tips them a dollar at best, a nickel on average.



EDIT:

 

Why did I mention this drawn-out story? Because that's when I had a scan rate of 27 items/minute plummet down to 1 after only one customer.



-- Edited by NutritionWhore on Sunday 11th of January 2015 03:02:52 AM


Oh dear lord. I'm very sorry. I would've gave up and said bye. You're this picky than go to uscan  



__________________
Anonymous

Date:
Permalink   

I concur with the whole "wipe the card on your shirt sleeve.." advice. Doing that works 99% of the time for me. Also swiping up instead of down. I've never heard of using paper or plastic to help read a card. I'm confused by that somewhat. Are you saying I should wrap the card in plastic or paper and then swipe it? I would think the paper would cover the black strip and make it impossible to read. 



__________________
Anonymous

Date:
Permalink   

I, too, am confused by the whole "use paper or plastic to get a customers card to read" scenario... Like, wrap their card with paper or plastic and then slide it through? Won't the paper cover the black strip? 



__________________


Senior Member

Status: Offline
Posts: 188
Date:
Permalink   

Anonymous wrote:

I, too, am confused by the whole "use paper or plastic to get a customers card to read" scenario... Like, wrap their card with paper or plastic and then slide it through? Won't the paper cover the black strip? 


 We use this method at my store sometimes, as well as the up vs down, and by golly, it works. Don't ask anyone how, as we don't even know. But the reader accepts it



__________________


Veteran Member

Status: Offline
Posts: 54
Date:
Permalink   

Wow what happened to this place...bunch of misinformed spreading misinformation. And yes No Sale/Sign On or securing terminal in middle of an order to fill in downtime is still terrible hasn't worked at full effect in like what 10 years now?



-- Edited by Operations133 on Sunday 30th of October 2016 10:10:09 AM

__________________
Anonymous

Date:
Permalink   

Awesome please let me know some tricks I have no over ride card Sometime I think it's such a selfish thing of management sneak way of making their ring tender a breeze thanks 



__________________
Anonymous

Date:
Permalink   

I've mastered using the handheld scanner while using both hands. I shoot to the top of our charts all the time and the guests find it funny to see me shooting everything while moving. I twirl the gun or flip it upside down when I need fingers. They find it entertaining and it makes me feel good so seem them like that. They light up when I can shoot things in their hands or I'll no look pop their Kroger card while reaching for some with my other hand. It's fun.

It takes practice but when you're stuck on a register, playing with your time makes the day go by faster.



__________________
Anonymous

Date:
Permalink   

ring tender has nothing to do with how fast you check out products, ring tender is from hitting total to the end of the transaction.   



__________________
Kroger Cashier for One Month

Date:
Permalink   

Hi, I am new at cashiering for Kroger, but I noticed the KPI reports posted, and I have been asking other employees how they get these high scores.  Most of them did not know about their scores.  

I have learned some tips from this thread, but I would be interested in hearing you ideas as well.

Thank you!

Kroger Cashier for One Month



__________________
«First  <  1 2 | Page of 2  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard