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Post Info TOPIC: Ring Tender Tips/Advice


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RE: Ring Tender Tips/Advice
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NutritionWhore wrote:
snailshell wrote:

Honestly, though... ring/tender is pretty much luck of the draw. If you have a week where you don't get that many crazy customers, you'll have a great ring/tender. If you get a lot of price checks, slow customers, work during Senior Discount Day, etc., then you'll have a crappier ring/tender.


 

I must have had the worst draw then.

 

Back in my "career", I had plenty of patience for people who were slow. I didn't really care 'too' much about the ring tender, since front end already knows that I don't mess around.

 

But there's this one old lady... she only buys like 10 items max.

 

No worries, right? Ten scans, swipe a card, then be on her merry way. BUT... no. For one, she will NOT let ANY of her items touch the scanner, belt, or the counter. She also only wants certain baggers and cashiers. No, she wasn't racist, she's just very picky for some reason. I guess since I'm the only one who "put up" with her slowness that I ended up with her basically all the time.

Anyway, she would actually ask me to SLOW down, while she takes her time to read whatever pops up on the screen. She wants the items bagged immediately, so I can't keep scanning.


Easy enough, right? NO! If it were, I wouldn't be telling this story.

She wants her items bagged in the most ridiculous ways. The one quart of milk she buys must be wrapped in plastic BEFORE being placed in a paper bag. You may NOT use more than three paper bags, but you must make sure to "distribute the weight" (in her own words). Add that to whatever little thing she picks on. At that point, I ALWAYS feel bad for my bagger that I end up sending the bagger away (for their sake) so they can be more productive. We also can't use another cart for her, unless we wipe the cart down top to bottom with the sanitizers.

 

Oh boy, I'm not finished yet, y'all.

 

Here comes the payment. She has two primary methods: card and check. Oh wait, she would wait to give me her Kroger card until the VERY end. But you know what that results in? Sale prices not being reflected while I scan them. No matter how many times I tell her "ma'am, the sale prices will be applied if you'd just let me scan your Kroger plus card now". But no, she insists on waiting until the end. So now, I'm waiting to tender her out while she goes over the updated prices on screen.

Right. Time for her to swipe her card, right? NOPE!

She's going to take five minutes digging in her purse for her debit card. That debit card that she just had out five minutes ago. If I were to point that out to her, she would say "No no that's not it!" while she keeps on digging. How do I know that the card she will eventually use is the one currently at the counter? Because she was kind enough to tell me in previous times that it's her only banking card.

 

Ok, minutes later, she swipes the card. We're in the clear now, right? NOOOOOOOO!

 

She huffs. She puffs. Why? Because she has to enter her PIN, as well as to select cashback and confirm the total. You remember when I mentioned that she didn't want her items to touch the counter? Well, she doesn't wanna touch the keypad. So, I have to prep some hand sanitizers and paper towels for her to use after. Meanwhile, she struggles with the keypad because she can't press it hard enough... even though the touch screen's pretty sensitive. We have to go over the process several times because she keeps making mistakes.

There are times when she can't "find" her card, and have to use a check. I quote her the TOTAL. After quoting it multiple times, she still gets it wrong, and so I have to have her correct it. I then patiently wait for her to show her ID.

Actually, I remember her accusing me of taking her card, constantly "Are YOU SURE that you didn't take it?" and "Are you sure you gave it back to me?". Note that I haven't even received ANY payment from her.

 

Ok, we're done? Haha, silly you, we're not.

 

She will then take her sweet, sweet time, rearranging the items we've bagged, right in front of us. That's another 10-15 minutes (I kid you not). She will then ask one of the clerks to help her outside. She tips them a dollar at best, a nickel on average.



EDIT:

 

Why did I mention this drawn-out story? Because that's when I had a scan rate of 27 items/minute plummet down to 1 after only one customer.



-- Edited by NutritionWhore on Sunday 11th of January 2015 03:02:52 AM


Oh dear lord. I'm very sorry. I would've gave up and said bye. You're this picky than go to uscan  



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Anonymous

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I concur with the whole "wipe the card on your shirt sleeve.." advice. Doing that works 99% of the time for me. Also swiping up instead of down. I've never heard of using paper or plastic to help read a card. I'm confused by that somewhat. Are you saying I should wrap the card in plastic or paper and then swipe it? I would think the paper would cover the black strip and make it impossible to read. 



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Anonymous

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I, too, am confused by the whole "use paper or plastic to get a customers card to read" scenario... Like, wrap their card with paper or plastic and then slide it through? Won't the paper cover the black strip? 



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Anonymous wrote:

I, too, am confused by the whole "use paper or plastic to get a customers card to read" scenario... Like, wrap their card with paper or plastic and then slide it through? Won't the paper cover the black strip? 


 We use this method at my store sometimes, as well as the up vs down, and by golly, it works. Don't ask anyone how, as we don't even know. But the reader accepts it



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Wow what happened to this place...bunch of misinformed spreading misinformation. And yes No Sale/Sign On or securing terminal in middle of an order to fill in downtime is still terrible hasn't worked at full effect in like what 10 years now?



-- Edited by Operations133 on Sunday 30th of October 2016 10:10:09 AM

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Anonymous

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Awesome please let me know some tricks I have no over ride card Sometime I think it's such a selfish thing of management sneak way of making their ring tender a breeze thanks 



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Anonymous

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I've mastered using the handheld scanner while using both hands. I shoot to the top of our charts all the time and the guests find it funny to see me shooting everything while moving. I twirl the gun or flip it upside down when I need fingers. They find it entertaining and it makes me feel good so seem them like that. They light up when I can shoot things in their hands or I'll no look pop their Kroger card while reaching for some with my other hand. It's fun.

It takes practice but when you're stuck on a register, playing with your time makes the day go by faster.



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Anonymous

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ring tender has nothing to do with how fast you check out products, ring tender is from hitting total to the end of the transaction.   



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Kroger Cashier for One Month

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Hi, I am new at cashiering for Kroger, but I noticed the KPI reports posted, and I have been asking other employees how they get these high scores.  Most of them did not know about their scores.  

I have learned some tips from this thread, but I would be interested in hearing you ideas as well.

Thank you!

Kroger Cashier for One Month



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Gonna post a summary of what I think I know about ring tender, even if this thread hasn't been active for a little bit. Hopefully this'll  be super redundant and help clear up any misconceptions about ring tender. Considering you've come all the way to the second page of a stickied Kroger Forum post, you more than deserve my possibly inaccurate knowledge. -Let's also not discuss my credibility (whopping 4 months as a cashier)-

Any numbers I reference will be based off of this sheet from another post in 2013

 

Ring Tender Basics hooray

 

 Everything you do during a transaction has been dedicated a specific time by Kroger (scanning, voiding, weighing items, age verification, eft, checks, tendering, etc.). These values are then added and the time you took is divided by the total giving you your ring tender %

(Actual Time/Company Specified Times)

This is divided into 2 parts: Ring Time and Tender Time (Is it ring time?), which transitions by pressing Total. If you'd like to improve your Items Per Minute, press total whenever you aren't scanning. If you'd like to improve your tender time, don't hit total until the customer is closer to being able to pay. The latter doesn't make much sense because they need to know their total to pay, but yeah. Your ring tender should be the same either way?

  • As far as I know eft, securing the terminal (nosale signon), total, and check check enter do not pause the ring tender timer. Many even claim that securing your terminal punishes it.

 

Tender Time

Starting with this because it's extremely dependent on the customer and you'll likely have little control over it. To overgeneralize, my "advice" is to stall them as long as possible before scanning. Maybe they'll be ready then.

  • Ask for their Kroger Card early in the transaction (beginning if they don't have many items- gives you an excuse to wait) so you won't have to wait for them to find it when you're done scanning. Bonus points if you can time it a little before you're done scanning. That way they can put their card away but still have their wallet out to pay money and stuff.

*Scanning their Kroger Card early takes out all the sales as you're ringing them up instead of piling them at the end. Saves a few seconds. Sometimes. woot

  • Mention that if they're using a card to pay they can swipe it at any time. Maybe after you give them their kroger card back or something. I dunno, I didn't have the balls to try it.
  • If they pay with a check, mention that they can just sign it. Personal checks are worth almost 58 seconds, meaning you'll gain a ton of time if you manage to pull [both of these] off.

 

Ring Time

 

Scaaaan Faster. Wait until the belts partway full. Ask for their Kroger Card early (don't scan until you're ready to start). You can put their alternate ID in while they unload (again, wait to press enter until ready).

  • Scanning with the gun gives an amazing 0.4 seconds. I rarely used the scan gun. 0.4 s is easily the amount of time it'll take you to move the item across the scanner. Perhaps move items before the order and scan away.

 *Adversely, scanning with the monitor thing gives 1.5 seconds

  • Scan the 1 gallon refill multiple times instead of the 5 gallon? 
  • Keying in codes gives a generous 5.55 seconds, so punch in water and whatever other easy barcodes you can (If possible before you start the order so you gain the full time. reoccurring theme). If you memorize the code, it should take roughly 2 seconds or less.

 *If you're super adamant about raising your ring tender you can memorize the soda codes. I'd also punch in the 42859 99c produce things too. That code might not be right

 **If you're super adamant and also a major tryhard, go practice using a number pad on your keyboard until you can punch in full codes quickly and without looking. That way if you can't get all of the wonderful sale tags to scan, you can just put the barcode in, assuming it's legible. This'll give you a much better time ratio of something like 7.5s/5.55s (2 seconds to attempt monitor scan and 5.5 seconds to put in the code) compared to a scan guns 2.5s/0.4s (2 seconds scan, 0.5 gun). 

 

Other because apparently I'm incapable of organizing my posts

  • Always put something in Age Verification. Gotta get that nice 7.87s You can ask for their birthdate or type in something random. <- Please let me know if that is in fact a terrible idea
  • Wic is your best friend. until you find actual friends. Then it'll just help with ring tender.
  • Manager Overrides are worth 71s if you're bad and need help a lot. or if you steal an override key. 

uhhhh... I think that's it?

 

Correct me if stuff's wrong. It'd be neat if other people had even more wonderful and betterfuller tips

_________________________________________________________________________________

Produce


This unique beast gets its own section! How special. Kroger would like you to scan produce because you could screw up while putting in numbers because you weren't paying attention and maybe a $5 organic greenbean just sold for 10c. It makes sense, but they could at least compromise on the vegetables and fruits that don't even have organic counterparts.

  • Scanning Produce is definitely faster and easier and a lot more enjoyable. 
  • The 2013 Common Tasks sheet I linked doesn't even have a category for produce scans. Meaning it's worth the full 5.55 seconds? xDoubt, but still. It could've been updated with the shift to scanning produce
  • Try scanning produce. At least the easy ones. If your ring tender jumps in front of a bus and vegetates, I dunno. I was told Kroger wants a 60% scan rate, but 30% can't be that bad

 

Reasons Your Ring Tender Might be Subpar

 

  • You're slow
  • Every customer in the entire store is slow. Or they all gravitate towards you. How lucky
  • If you're under 21 and have to wait for the 1 person in the store to come help you (if they don't have a lot of items you can try asking them to go to self checkout or another lane)
  • If you consistently work during a slow time. During busy times customers clog the lines and have time to start putting their items on the belt, get their card out, etc. Plus they might be pressured to not go get another item when you're almost done scanning.
  • Maybe you work later shifts until closing. Maybe during that time you get stuck on an aisle without a bagger (because someone has to get carts and someone has to spend 2 hours cleaning the entire store). Maybe that could have an impact on your ring tender.
  • Perhaps keep a record of what happens each day along with a nosale 96. Could be helpful if you jump randomly and you want to decipher why


-- Edited by ChubbyPenguin on Wednesday 27th of September 2017 10:34:35 PM



-- Edited by ChubbyPenguin on Wednesday 27th of September 2017 10:44:15 PM

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