Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: mystery shoppers
Anonymous

Date:
mystery shoppers
Permalink   


I was wondering if anybody knew how much Kroger pays mystery shoppers. this is not right that people is allowed to come in and try to get employees in trouble by saying anything they want to and the employees gets told the customer is always right about everything. these people needs to get a real job.

customers are not always right. customers does lie about stuff. I have been with Kroger for a long time and I have never seen such awful customers that has figured it out that Kroger does not care about their employees and they can say anything they want to ad Kroger believes them instead of their employees. Kroger needs to get rid of mystery shoppers again!!!!!!!!!!!!. instead of paying mystery shoppers tey need to pay employees more money and give part timers more hours.

 

 



__________________
Anonymous

Date:
Permalink   

Kroger uses its own employees now for the mystery shoppers. They work in a district where nobody knows them. They do this so a more fair evaluation can be done. Our scores have been much better since they went to this format.



__________________
Anonymous

Date:
Permalink   

I doubt the mystery shoppers come into Kroger to lie to employees and deliberately try to get an employee in trouble.  Did you get a bad report?  As far as pay goes, I'm sure they make more than a part time Kroger employee, as does most of the US population.

 

 



__________________


Guru

Status: Offline
Posts: 554
Date:
Permalink   

Mystery shops would be okay in my book if stores weren't so short staffed. It's not easy to not only acknowledge every customer, but also assist that customer while carrying on a conversation with him or her as well as show appreciation towards him or her when your department is under staffed AND you have to bail out the front end numerous times by going up there to check/bag or go out with others for cart round-ups AND try and you struggle to keep the out of stocks to a minimum. It's just too much because Kroger wants it all. Fresh products, full shelves, clean and orderly department/back room, dropping everything when front end calls, all on top of providing Customer 1st service. Bad thing too is, if you try and do all of this, and manage to acknowledge 90% of the customers that pass you, should you miss the mystery shopper that's part of the 10% that you ended up not connecting with, you're still screwed.

Staff the departments adequately and hold people accountable for their job performance, and pay the employees better so they want to stay with the company, THEN bring in the mystery shoppers. THEN it will be fair.



__________________
Anonymous

Date:
Permalink   

GenesisOne wrote:

Mystery shops would be okay in my book if stores weren't so short staffed. It's not easy to not only acknowledge every customer, but also assist that customer while carrying on a conversation with him or her as well as show appreciation towards him or her when your department is under staffed AND you have to bail out the front end numerous times by going up there to check/bag or go out with others for cart round-ups AND try and you struggle to keep the out of stocks to a minimum. It's just too much because Kroger wants it all. Fresh products, full shelves, clean and orderly department/back room, dropping everything when front end calls, all on top of providing Customer 1st service. Bad thing too is, if you try and do all of this, and manage to acknowledge 90% of the customers that pass you, should you miss the mystery shopper that's part of the 10% that you ended up not connecting with, you're still screwed.

Staff the departments adequately and hold people accountable for their job performance, and pay the employees better so they want to stay with the company, THEN bring in the mystery shoppers. THEN it will be fair.


 AMEN!



__________________


Guru

Status: Offline
Posts: 207
Date:
Permalink   

Well no, it's not fair.

But life isn't gonna be fair, and you just have to cope with it.

__________________

RANK AND FILE

Anonymous

Date:
Permalink   

if they are actually kroger employees then they would know how fail the schedules are.



__________________


Guru

Status: Offline
Posts: 1615
Date:
Permalink   

They're not kroger employees, at least not in most divisions.

__________________


Guru

Status: Offline
Posts: 389
Date:
Permalink   

Our evals are pretty tough. We get dinged for 'failing to explore needs', or basically, not asking some stupid follow-up question about what the customer is doing with the crap they can't find. So, we can present a friendly smile, 'hi how are you doing today' and 'they're right here, ma'am!... thank you so much and have a great day!' and still get dinged for not talking more. It's ridiculous.

__________________


Newbie

Status: Offline
Posts: 4
Date:
Permalink   

This is why I don't wear my name tag. it's winter so I can get away with it by wearing a jacket. 



__________________
Anonymous

Date:
Permalink   

No they don't....Independent contractors all over the country do them. They just objectively report whether or not employees follow the guidelines set forth by Kroger. If we do our jobs, that's all we can do.



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard