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Post Info TOPIC: Front-End Theft


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Front-End Theft
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Any CSM/ACSM/SPRVS/LP associate had any past cashiers steal money out of registers? 

Here recently, at my store, our tills have been coming up short. Not talking about your regular 1-5 dollar human error short. Like 10-30 dollar short. On a regular basis. Now my CSM/ACSM/Lead are the only 3 that do acct and bookwork in the morning. I myself have been training, but, training has been put on hold abruptly for about a month now with very convinent excuses. Well now, I believe the reason it's halted is because of all this nonsense. I believe that my training in the matter has been stunted because I keep a good friendship with about 95% of my front-end. I think my CSM has tried to keep me blind in the matter because she thinks I may jeopardize any chance they have to find out who it is. Which is nonsense, I will and am doing everything I can to find out who is doing this. 

What really got me fired up about this is something of value was taken from our lost and found drawer and I am almost certain I know who stole that. I thought maybe just maybe the stolen item from L&F and the missing money had to be connected. Where there is smoke there is fire. Right? 

Kinda got off subject a little. We keep a copy of our over/short report hanging in our Acct room for quick reference. Well my CSM/ACSM/Lead have been tracking the cashiers on the registers that are coming up short, and, the finding are pretty overwhelmingly pointing at one person. Like EVERY time except maybe once or twice(out of 12 days) one consistent person has been logged onto the those registers. Seems cut and dry from the outside looking in. I. however think that it is WAY TOO convenient and because that ONE person is constantly signed on the days it's happening is suspicious for a whole other reason. 

I mean, I look at behavior and moral judgment when an issue like this comes around and I know in my heart of hearts that the guy that there accusing is not a thief and has been raised and KNOWS better and is smart enough to not do something as stupid as this. Would someone who is going to steal money out of the till use their own cashier i.d.? I would surly hope not. I think someone is using his number to sign onto the registers to cover their tracks. 

I mean one of the days that the money was missing and his number was on the register that day, he was off. Didn't even work. Is that not a red flag to anyone else? 

Now let me offer up my suspect. There has been a new bagger that started here recently at out store. He is 18 and has been home-schooled his entire life. He also lies... a lot. About stupid stuff. I've heard him tell customers he's in the marines and has been sent to Iraq. Know that's a lie because he hasn't been 18 no longer than 6 months and I'm almost certain we haven't had to deploy soldiers to Iraq in a 6 month time frame(please correct me if I'm wrong with this assumption). Plus, this kid just gives you a bad vibe, you know what I mean? He is very egotistical about himself and thinks he can get away with doing anything(Example: taking 25-30 breaks even after been verbally warned. Smoking his e-cig while supposed to be doing lot, walking off front-end ON A MORE THAN FREQUENT BASIS, etc) and he is also the one I believe stole the item from L&F. But the thing is that isn't dumb. He has enough brain power to realize how a cashier signs onto a register and how to open a register. Just by watching the key strokes, it'll take less than an hour to figure out. He just feels like bad news to me. but on alot of the days the money is going missing, he is off. 

 

ANYWAYS, any front-end CSM/ACSM/Lead/Supervisor(me) Dealt with theft in this manner and what ended up happening in your situation? I'm worried because all three of my bosses have been there for more than 10 years and it's gonna be REALLY TOUGH to convince them that they are wrong, but, I just know they're gonna wrongly accuse and make someone innocent lose their job if this gets way out of hand. I need help and didn't where to go until I remembered this forum. Please help me or give me some advice as to help this guy. I'm running through all past reports and over/short reports and comparing them to past schedules to see if I see any pattern that may offer up the real crook. 

P.s. I would really like a position in Loss Prevention. If anyone could help me out there, I would like that too. Lol.

P.s.s. My CSM doesn't know I know about any of this and it needs to stay that way for right now. So this is a complete independent investigation that I'm investing my personal time into for my friend/co-worker



-- Edited by DustinIsTheKey on Friday 20th of March 2015 01:01:53 AM



-- Edited by DustinIsTheKey on Friday 20th of March 2015 01:06:01 AM

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So.... you're trying to play law enforcement with a friend/co-worker? Yeah... no. Don't bother.


Let me be honest with you (if it seems that I haven't been already):


You were hired to do whatever the list of things your job level is expected of. Now, unless you were hired as (and still are) part of the loss prevention peeps, don't bother.


You're undergoing training? Then sit back and just see what your seniors do. In any situation should the new guy try not to meddle in affairs above them.


Leaving them alone and going about your own business is your most absolute best option.

 

BUT

 

If you really must, and if your senses urge you to take action just short of investing billions of dollars into a superhero suit with complimentary equipment, you can always go here.



-- Edited by NutritionWhore on Friday 20th of March 2015 01:22:16 AM

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Things like this do happen and it has to be dealt with very carefully. You never really know who's on the other side of that skin. I've seen people that look like nice, honest, god fearing people who have turned out to be nothing but liars, thieves, and backstabbers.

That being said. The guy should probably get a new password/numbers.

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Would you like fries with th... I mean, your milk in a bag?



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BagBoy wrote:

Things like this do happen and it has to be dealt with very carefully. You never really know who's on the other side of that skin. I've seen people that look like nice, honest, god fearing people who have turned out to be nothing but liars, thieves, and backstabbers.

That being said. The guy should probably get a new password/numbers.


 It is an off chance that this guy is getting hacked.  In this case, they should tell him that something is up and that he needs to change his password.  If it continues with a new password, then something is definitely up.



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Report it to EthicsPoint (and LP if you have their number). Don't play detective, don't accuse people (or even talk about it) out loud at work, don't get yourself involved. Simple as that.

We had a similar situation, our CSM was clueless as to what was going on and just couldn't figure it out, turns out he was the one stealing thousands, wasn't caught 'til one of the accountants called loss prevention after being ignored by store mgmt.

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Anonymous

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I would not report anyone unless I witnessed the theft with my own two eyes.  Just because you think someone is doing it is not proof enough to raise suspicion.  As far as lost and found, can you prove a customer didn't come back to the store and claim it?

 

Also, you can change your log in numbers anytime you want at the register.  Just do your job and stay out of it is my advice. 



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Anonymous

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You need to tell one of your superiors (either a store manager or your front end manager) about this and NO ONE ELSE. Only tell one of them. Tell them about this DISCRETELY. Anything loss prevention related needs to stay completely silent, and as few people as possible should know about the situation. If the word slips out to someone who doesn't need to hear it, there is a risk that it will spread around like a virus and, to make the long story short, it won't be a very good thing. We had a cashier a long time ago who was being watched closely for possibly stealing money out of the till, and then the word got out because someone didn't keep their mouth shut. When the suspect knew about them being watched, they quit their job immediately.

To summarize, report this to either your front end manager or your store manager (whichever is more mature and more discrete than the other), and then that's all you need to do. Don't play detective on this matter; stay out of it as much as you can. Only talk to them if they ask you questions. Just report it and be on your way. If you try and play detective, other people will notice your behavior and ask you what is going on.



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Anonymous

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Stay out of it.  Everything you've said is just conjecture and hearsay.  There are cameras on each individual checklane.  If they really suspect someone, they'll simply watch the security footage.  Also, if someone is using another person's number, they can easily find out who it is by the same method.



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Aren't there cameras by each checkstand and anywhere concerning money/high theft items? If someone is helping themselves to "a bonus" to add to their paycheck they can and WILL be caught. At out store we have a camera zeroed in on whomever is by the timeclock and in the breakroom zeroed in on Employeed in th breakroom to see who is doing company time theft.

More than likely the thief will be caught. It's not a matter of if, it's a matter if when.

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How about NO?!?

 

Anonymous

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Don't be in a rush to know. If it can be confirmed he wasn't at work on a day his name popped up on a short till, he should be advised to change his cashier password.  

The proper activity is to isolate names that are common and do spot checks/till audits but that's not your call.



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Anonymous

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mega-kitteh wrote:

Aren't there cameras by each checkstand and anywhere concerning money/high theft items? If someone is helping themselves to "a bonus" to add to their paycheck they can and WILL be caught. At out store we have a camera zeroed in on whomever is by the timeclock and in the breakroom zeroed in on Employeed in th breakroom to see who is doing company time theft.

More than likely the thief will be caught. It's not a matter of if, it's a matter if when.


 They're not suppose to have cameras in the breakroom.  They can have cameras just outside the breakroom, but cameras in the breakroom isn't allowed.   If there are cameras in your breakroom, you need to notify the union.



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I understand where you are coming from, and I agree, but one of the other reasons is that one time a customer came into our breakroom and helped themselves to out lunches and decided to "borrow" a co-worker's iPad.

But I don't even take my breaks or lunches in the breakroom. I take them outside where I'm not under surveillance

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How about NO?!?

 

Anonymous

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Anonymous wrote:
mega-kitteh wrote:

Aren't there cameras by each checkstand and anywhere concerning money/high theft items? If someone is helping themselves to "a bonus" to add to their paycheck they can and WILL be caught. At out store we have a camera zeroed in on whomever is by the timeclock and in the breakroom zeroed in on Employeed in th breakroom to see who is doing company time theft.

More than likely the thief will be caught. It's not a matter of if, it's a matter if when.


 They're not suppose to have cameras in the breakroom.  They can have cameras just outside the breakroom, but cameras in the breakroom isn't allowed.   If there are cameras in your breakroom, you need to notify the union.


 why not? our break rooms have computers, tv, various other things in them and i feel safer with a camera in there. we've had co workers steal each others lunches too so i don't mind cameras in the breakroom



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Anonymous

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It's actually illegal in many states for businesses to have cameras or any other recording devices in their breakrooms.



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Anonymous wrote:

It's actually illegal in many states for businesses to have cameras or any other recording devices in their breakrooms.


 

I, too, know how to make assertions about laws that may not even exist.

 

 

For example: It's actually illegal in many states to lick doorknobs on a Tuesday.



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Anonymous

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NutritionWhore wrote:
Anonymous wrote:

It's actually illegal in many states for businesses to have cameras or any other recording devices in their breakrooms.


 

I, too, know how to make assertions about laws that may not even exist.

 

 

 


 

Can you prove that they don't exist?

 



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Anonymous wrote:
NutritionWhore wrote:
Anonymous wrote:

It's actually illegal in many states for businesses to have cameras or any other recording devices in their breakrooms.


 

I, too, know how to make assertions about laws that may not even exist.

 

 

 


 

Can you prove that they don't exist?

 


 It's your responsibility to prove that the laws you mentioned exists, since you're the one who brings them up.

 

*headdesk*



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NutritionWhore wrote:
Anonymous wrote:
NutritionWhore wrote:
Anonymous wrote:

It's actually illegal in many states for businesses to have cameras or any other recording devices in their breakrooms.


 

I, too, know how to make assertions about laws that may not even exist.

 

 

 


 

Can you prove that they don't exist?

 


 It's your responsibility to prove that the laws you mentioned exists, since you're the one who brings them up.

 

*headdesk*


 *grabs popcorn*

Oh boy, this ought start gettin real fun to watch...

 



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techelite wrote:
NutritionWhore wrote:
Anonymous wrote:
NutritionWhore wrote:
Anonymous wrote:

It's actually illegal in many states for businesses to have cameras or any other recording devices in their breakrooms.


 

I, too, know how to make assertions about laws that may not even exist.

 

 

 


 

Can you prove that they don't exist?

 


 It's your responsibility to prove that the laws you mentioned exists, since you're the one who brings them up.

 

*headdesk*


 *grabs popcorn*

Oh boy, this ought start gettin real fun to watch...

 


 Shhhhh... he doesn't know what I'm up to yet. ;D

 

 

Also, quote pyramid ftw. I lost the other topic that had it.



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