Make it right was a corporate plan to increase customer satisfaction. The higher ups push it every now and then when OSAT is low, but other than that it's just another tool in our arsenal. Yeah, it's still a thing but if you're in a store with decent OSAT you're not going to hear much about it.

I use it as a way to keep our customers happy and the people I tell it to are quite interested and thank me for it. I'll normally reserve it for people i've seen quite a few times and know more than your average Joe. They like it, I like it. We're all happy.

yep, still a thing. Used it twice in the last week. 

 

Always a topic of the morning huddle.

Yep, I just had a refresher course too. Interestingly, before the refresher course my dept manager told us that we were using them too freely and needed to cut back. So we did. Even in situations that really seemed to call for it (like being out of an item and customer wanting a deal on something else). Then I take the refresher course and realize that they are pushing them even MORE. So, as usual, the left hand doesn't know what the right hand is doing.

we pushed them hardcore right before the end of the period(?) when we were on the fence for getting the dollar raise or not.  We were the highest store in our division in all categories, but lost the dollar because we had just had the center store reset and customers weren't happy.  I know this is a different subject, but it's Bull**** that we wound up finishing higher than everyone else in the division (if I recall correctly) yet we were the only store to NOT get the dollar bonus because our goal was so much higher than the other stores.

 

When I asked about the stickers, I was told we are out of them.

They're right by the Spill Magic. 

Oh, wait--we're out of that, too.

 

 

 

kroagrr wrote:

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When I asked about the stickers, I was told we are out of them.

They're right by the Spill Magic. 

Oh, wait--we're out of that, too.

 

 

 

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 Spill magic is a joke. We have tried to keep the little broom for the station's The broom's never stay. Department's take them and scrub the floor. We are limited on how many we can order and by the time we get most of them a spill magic broom another station's broom is gone. The manager's don't seem to care but that is what happens people take the broom away and do not bring it back. I just rather use a mop the white power makes a bigger mess anyway.

Ha, I remember the first and last time I used Spill Magic. I was closing with newbies who was told to use em on spills (I was too, lol) and the deli floor was a white mess. We were told to never use it again. LOL

thestruggleisreal wrote:

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Ha, I remember the first and last time I used Spill Magic. I was closing with newbies who was told to use em on spills (I was too, lol) and the deli floor was a white mess. We were told to never use it again. LOL

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You have to mop afterward. You can't just use it and then walk away from the spot. A very light mopping removes the powder residue from the floor surface. I've had to use Spill Magic on more than one occasion and I've found it to be a time saver time and again. Fortunately, my store keeps at least two cases, sometimes three, on hand at all times, so we never run out of the stuff.

One time I was in an Albertsons store and came across a huge mess - some person in a motorized cart had knocked over a big wine display and there was glass and wine everywhere. Co-workers were standing around wondering how to clean up such a massive mess with mops and paper towels. Spill Magic would have made the clean up not only a great deal easier, but safer too, as you just pour and a generous amount of powder over the spill and it can all be swept up - no worries about the glass cutting anyone and you save time, which prevents someone from possibly getting injured from the spill because it gets cleaned up quicker.

As for Making It Right... it seems it's been swept under the rug at my store. Our OSAT has actually dropped by about eight percentage points since the program was rolled out, lol. If the OSAT keeps going in the direction it's heading, we'll be in the fifties soon. Well Kroger, what do you expect when you cut hours, deliberately understaff and pay among the worst wages in the industry and in America in general? Yeah, you wind up with stores fewer and fewer customers want to shop at, lol.

But just keep blaming the employees and putting more work on their plates to compensate. That's sure to turn things around!

. . . Kroger, what do you expect when you cut hours, deliberately understaff, and pay among the worst wages in the industry and in America in general? . . . But just keep blaming the employees and putting more work on their plates to compensate. That's sure to turn things around!

This is absolutely it.  They could pay a million dollars to a consultant and not get more accurate advice.