I've been a Frozen Dept Head for 2 years now. I'm so tired of hearing the manager say " Can't sell from an empty wagon" I know the story behind it. I'm just getting tired of them saying it, cutting hours, and dealing with problems after they happen rather then before and getting prepared. Now my question: Does anybody else have these problems with their store?
If you can't sell from an empty wagon, then first of all that should mean no going up front to check, so you can focus your time on actually stocking your shelves.
Does anybody else have these problems with their store?
Yes . . . as bad and perhaps worse. The frozen "lead" is particularly picked on by the dishonest, moronic bully of a store director we have. Instead of celebrating the profits the sub-department is bringing them, management is taking pictures Sunday evening of empty shelf-ready cardboard, claiming we're "empty" and "guilty" of ordering too-small trucks. (The frozen fellows work at overnight.)
The object of this process is sell products, right?
Elms gives us hours to the profit of the Dept. Elms does not give you the time it takes to unload the pallets to brown carts( since after 9am we can't have pallets on the sales floor).nor door changes..That is why all dept head times have changed we now come in at 5am so we can a least get maybe 2 double stack pallets worked before 9am. So when management see that I have 89 hours in my dept a week and ask why I can't get done or why my shelves are low. I go to explain like Conditioning, unloading truck, breaking down pallets, the 3 A's with every customer that passes me, and having my help up front. I get the dear in the head light look. One day I was pissed and said if you don't think I'm doing my job right then here ( tried to give them my gloves and box cutter) you do it.
I also forgot orders, redirects, back stock scan, and the damn meeting that always last 1 hour if we don't have KTV and if we do have KTV it then takes 2 hours...
Does anybody else have these problems with their store?
Yes . . . as bad and perhaps worse. The frozen "lead" is particularly picked on by the dishonest, moronic bully of a store director we have. Instead of celebrating the profits the sub-department is bringing them, management is taking pictures Sunday evening of empty shelf-ready cardboard, claiming we're "empty" and "guilty" of ordering too-small trucks. (The frozen fellows work at overnight.)
The object of this process is sell products, right?
I use to cut my orders to the hours they gave me..They want us to work 45 cases a hour, so I would take the hours from the dept on the DDP times that by 45 and then divide that by 6 ( cause we get 6 trucks a week) I got by with it for a while and until they found out what I was doing. Then I had to go to a meeting on CAO in Bridgeport and was told that cutting orders is only hurting myself. Reason is Cao is ordering what we need so what I cut Cao add that to the next order. I see now where some of that was true, but what good is it if it sits in the freezer its still not getting to the shelve.
Does anybody else have these problems with their store?
Yes . . . as bad and perhaps worse. The frozen "lead" is particularly picked on by the dishonest, moronic bully of a store director we have. Instead of celebrating the profits the sub-department is bringing them, management is taking pictures Sunday evening of empty shelf-ready cardboard, claiming we're "empty" and "guilty" of ordering too-small trucks. (The frozen fellows work at overnight.)
The object of this process is sell products, right?
I use to cut my orders to the hours they gave me..They want us to work 45 cases a hour, so I would take the hours from the dept on the DDP times that by 45 and then divide that by 6 ( cause we get 6 trucks a week) I got by with it for a while and until they found out what I was doing. Then I had to go to a meeting on CAO in Bridgeport and was told that cutting orders is only hurting myself. Reason is Cao is ordering what we need so what I cut Cao add that to the next order. I see now where some of that was true, but what good is it if it sits in the freezer its still not getting to the shelve.
I understand your side and the company's side of this argument.
You wanted to match your workload with what the company THINKS you should be able to do to have realistic expectations. Compromise.
They wanted you to have all items needed for the shelf even if you can't get to them and have it on backstock, but not have backstock, and not have hours, and not have the man power. Just in case that one employee who the customer asked if "They could check in the back" for them.... actually went to the back and went through all the backstock, that they wanted, actually found the product in the mess.
Clearly the best option.
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Would you like fries with th... I mean, your milk in a bag?
Does anybody else have these problems with their store?
Yes . . . as bad and perhaps worse. The frozen "lead" is particularly picked on by the dishonest, moronic bully of a store director we have. Instead of celebrating the profits the sub-department is bringing them, management is taking pictures Sunday evening of empty shelf-ready cardboard, claiming we're "empty" and "guilty" of ordering too-small trucks. (The frozen fellows work at overnight.)
The object of this process is sell products, right?
I use to cut my orders to the hours they gave me..They want us to work 45 cases a hour, so I would take the hours from the dept on the DDP times that by 45 and then divide that by 6 ( cause we get 6 trucks a week) I got by with it for a while and until they found out what I was doing. Then I had to go to a meeting on CAO in Bridgeport and was told that cutting orders is only hurting myself. Reason is Cao is ordering what we need so what I cut Cao add that to the next order. I see now where some of that was true, but what good is it if it sits in the freezer its still not getting to the shelve.
I understand your side and the company's side of this argument.
You wanted to match your workload with what the company THINKS you should be able to do to have realistic expectations. Compromise.
They wanted you to have all items needed for the shelf even if you can't get to them and have it on backstock, but not have backstock, and not have hours, and not have the man power. Just in case that one employee who the customer asked if "They could check in the back" for them.... actually went to the back and went through all the backstock, that they wanted, actually found the product in the mess.
Clearly the best option.
Clearly the best option for me is to throw my hands in the air. If I have the stock, but don't have the hours to work it then it falls back on management to get me some help. If I don't have the stock to fill the shelves then that will fall back on me for not ordering to my sales. They cant get me for low pro-activity cause I'm union and they love to fight when it comes to that subject. The store and Co Mnagers know I'm a damn good worker so when I ask for more hours its not like I'm fooling around and wasting company time. I can work around 250 pieces in my shift plus all the other stuff I have to do. Thanks for the advance and the response on the empty wagon saying...
