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Post Info TOPIC: Obscure or more difficult ring/tender tips.


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Obscure or more difficult ring/tender tips.
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So, we have a thread stickied with all the usual ring tender tips, but I was wondering if anyone had any more unorthodox, unknown, or high skill tips to increase ring/tender.

 

I'll start off with a few of mine. 

When a customer mentions at the start of an order that they need to grab an item, never start. Instead, set up items with the barcode pointing towards the scanner, and greet them in a very friendly fashion when they return. They'll very rarely express any unhappiness, and you'll get to avoid waiting an extra thirty seconds while the customer debates the various calorie counts of fifteen different cereals.

Take care of all greeting before you start scanning. It makes it seem like you care more if you give the customer your undivided attention, allows you to get the card first, and avoids splitting concentration.

If you're good at math, and can do mental subtraction quickly, calculate change mentally while hitting "exact change". It seems like the customer wouldn't like this, but the very rarely notice, and not once has a customer expressed displeasure. Make sure you can calculate the change accurately before doing this - do not make mistakes. Double check with pen and paper if needed. (I'll go over a good way to train yourself to do this in the addendum).

Always, always let a customer know that you can print the check for them if they'd like. At least at my store, no-one else does this, and it saves an amazing amount of time.

If a customer is talking with someone else, and you need some input, look directly at them, and open your mouth as though you were going to interrupt while gesturing at the pinpad. Don't say anything though, act shy and awkward, like you don't want to interrupt. As long as one of the people in the conversation sees you, the situation will get taken care off, without you having to interrupt and be slightly rude. 

 

So, do you guys have any tips you haven't seen anywhere else before? Share 'em here!

 

Addendum - Key in the correct amount, but do it mentally, grab the money, and then double check. Correct as needed.



-- Edited by Cowthulhu on Thursday 19th of November 2015 12:19:40 PM

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I don't wait to ring up items.  If they take off to get another item, I scan everything, have it bagged, in the cart and ready.  If they aren't back by the time I'm finished I suspend the sale, move their cart out of the way and start on the next customer.  I'm not holding up my line so they can shop.  It pisses off the other customers in line if you are just standing there not doing anything.

 

As far as putting on an act and acting shy and awkward, no, I don't put on an act.  I interrupt and talk right over them.  To damn bad.

 

Mentally counting out the change for each transaction?  Oh hell no.  They change their mind on how to pay to much.  Then take the time to write it down on paper?  Why?  This just doesn't make sense.  Unless you have one customer per hour and are extremely slow and you need to make up some games to play while working.



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I feel like you misunderstood the vast majority of my points, and the purpose of this thread.

 



-- Edited by Cowthulhu on Friday 20th of November 2015 07:07:01 PM

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Ok, greet customer first, then start scanning.  Focus.  Got  it.  What if the customer asks you a question or talks to you while you are scanning.  Do you stop scanning?  What about if CC asks you a question or you get a phone call.  Do you just stop scanning? 

 

 



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I don't really see how typing in the exact amount instead of what they really gave you would help your tender time...? Most of the time I figure out the change myself quite quickly without even looking at the computer. Giving change is a really quick process once you are used to it. Maybe your register is different from mine, but we just have a "cash" button where you have to type in the amount.

Here's a good one: *always* offer to type in their rewards card number. DO NOT let the customer futz around with the pin pad typing in their rewards card number. That always takes forever.

With old/slow customers, I wait as long as possible to start the order. I spend a good 30 seconds setting up the bags as the customer unloads their stuff.

As for your "acting shy and awkward" thing... lol. I feel like you haven't been a cashier long. Now that I've been doing this bull **** for two years, I have no qualms about interrupting a customer mid-conversation and asking them the questions that need to be asked. It's A LOT faster if you just talk to them. Most customers won't flip out at you for trying to do your job, no point beating around the bush.

Honestly, the main thing that drags down ring/tender is getting ****ty slow customers. There's really nothing you can do about that. My ring/tender ranges from 115 to 140 and I think most of the variation can be accounted for by the customers I had to deal with.


I have one coworker who has a ring tender in the 170's. She organizes all the items, barcode facing up, as the customer is unloading. She's crazy and I wouldn't recommend trying that hard for a good ring/tender score. It's not that important.



-- Edited by snailshell on Thursday 26th of November 2015 04:35:56 AM



-- Edited by snailshell on Thursday 26th of November 2015 04:37:49 AM

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snailshell wrote:

I don't really see how typing in the exact amount instead of what they really gave you would help your tender time...? Most of the time I figure out the change myself quite quickly without even looking at the computer. Giving change is a really quick process once you are used to it. Maybe your register is different from mine, but we just have a "cash" button where you have to type in the amount. 

The way our registers are set up, you hit 'cash' as a payment method, then it lets you select 'exact change', 'custom amount', or a few other preselcted ones, like '$20' or '$50'. I am of the opinion that hitting exact amount and then closing the till immediately helps a bit on time, but if your register is set up differently, fair enough. I should also note that 'cash' and 'exact change' are in the same position, so hitting them can be easily done with a double tap. It's not gonna save you tons of time, and takes effort, but that's why I created this thread - for people looking for new ways to min/max.

Here's a good one: *always* offer to type in their rewards card number. DO NOT let the customer futz around with the pin pad typing in their rewards card number. That always takes forever.

That's an interesting tip! I never actually though of that, that might be pretty effective. I'll look into it, thanks!

With old/slow customers, I wait as long as possible to start the order. I spend a good 30 seconds setting up the bags as the customer unloads their stuff.

Ditto that. I usually find an excuse to wait until they've entered their card to start, which gives me a good amount of time.

As for your "acting shy and awkward" thing... lol. I feel like you haven't been a cashier long. Now that I've been doing this bull **** for two years, I have no qualms about interrupting a customer mid-conversation and asking them the questions that need to be asked. It's A LOT faster if you just talk to them. Most customers won't flip out at you for trying to do your job, no point beating around the bush.

Fair enough, we all do things differently. I've been checking for around 4-5 months, and it still doesn't feel right, but if you do it, more power to you! :)

Honestly, the main thing that drags down ring/tender is getting ****ty slow customers. There's really nothing you can do about that. My ring/tender ranges from 115 to 140 and I think most of the variation can be accounted for by the customers I had to deal with.

Agree completely.

I have one coworker who has a ring tender in the 170's. She organizes all the items, barcode facing up, as the customer is unloading. She's crazy and I wouldn't recommend trying that hard for a good ring/tender score. It's not that important.

 I just do it for fun. Trying to get a 150-160 is a good distraction from the monotony of the job, and makes me look at transactions in a more min/max way. Plus, although this statement may not be very popular here, it makes my managers happy which makes my life easier. But if you don't really care, or not to my degree, more power to you!

 


I put all my responses in italics, because apparently I suck at formatting. Thanks for the response!



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