I mean, at the store I frequent the most I'll have a problem every. single. time. Mostly it's 'attendent has been notified' x 100-----and of course there's NO BODY around. That, machines out of cash, receipt dispensers jacked up, etc etc... so who's supposed to maintain these things, O.N. staff?
Electronics here. I can only speak for Div 706 but the USCAN robots and all attached devices are serviced by Toshiba. The only thing the in house guys can work on are the pin pads. It's some contract bullcrap. The major problem is that Toshiba are expensive....we're talking $300 just to get them to come through the door. Then it takes weeks for them to show up. So stores tend to not call them unless it's a major issue.
If they would just let the in house guys work on it you would see a lot less down time and broken ****.
As far as the "Attendant has been notified" that's just the way they are setup. If you deviate even slightly from what the robot expects it will call the attendant. It's mostly anti-theft stuff.
Outside of service calls there is no general maintenance done on them.
-- Edited by Poolsclosed on Tuesday 24th of May 2016 02:38:03 PM
Attendant has been notified is something that pops up all the time and is dealt with as it happens.
The receipt printers should be fixed by the attendant as they break, but as far as I know, there isn't really any preventative maintenance done on them.
Cash should be refilled regularly or when it runs out. That's something that can be done fairly easily in store.
If something actually breaks, they call someone in to fix it. They don't really have a schedule for fixing them, it's just fix stuff when it breaks. On top of that, it takes some time to get someone to come out to the store.
