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Post Info TOPIC: Vent about today


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Vent about today
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The location I work at is promoting a food drive.

Customers can donate a $1.00 or more, or they can donate $5.98 for a virtual food bag.

The front end assistant manager is pushing the $5.98 virtual food bag donations.

Plus whenever you get a donation, you are supposed to announce that over the intercom.

But I do not since I do not like drawing attention to myself.

Then today I had a customer unload her cart on the conveyor belt and tell me she forgot to get something. So I stood there waiting for her to return. A guy walks up with a couple of items in his hand, and so I ring him up. Then she *the customer who had to leave to find something she forgot to get* returns, and she is pissed at what I did. She told me it was rude of me to do that. So I find a manager to deal with the situation. Both of them looked at me wondering why I called him to help her. She even said that she did not request to speak to a manager.

I did not want to deal with the situation, and so that is why I did that.

How does store management where you work handle this type of situation?



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Anonymous

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yankeedog wrote:

The location I work at is promoting a food drive.

Customers can donate a $1.00 or more, or they can donate $5.98 for a virtual food bag.

The front end assistant manager is pushing the $5.98 virtual food bag donations.

Plus whenever you get a donation, you are supposed to announce that over the intercom.

But I do not since I do not like drawing attention to myself.

Then today I had a customer unload her cart on the conveyor belt and tell me she forgot to get something. So I stood there waiting for her to return. A guy walks up with a couple of items in his hand, and so I ring him up. Then she *the customer who had to leave to find something she forgot to get* returns, and she is pissed at what I did. She told me it was rude of me to do that. So I find a manager to deal with the situation. Both of them looked at me wondering why I called him to help her. She even said that she did not request to speak to a manager.

I did not want to deal with the situation, and so that is why I did that.

How does store management where you work handle this type of situation?


 You did the right thing, customers where I work are jerks and bullies, so they will say they didn't request a manager, econ though they were causing problems. The customers where I am at will even take off when I page for a manger. Just say the customer seemed upset and you wanted a manger to help them with their concern. You can and should call a manager before things escalate to cover your behind. You did the right thing, your manager sounds kinda dumb..



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Anonymous

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yankeedog wrote:

I did not want to deal with the situation, and so that is why I did that.


You're expected to, though. It's part of your job. Unless a customer is screaming or yelling at you or is getting violent, you deal with it. You can't be calling a manager every time a customer behaves a little rudely or is slightly confrontational. You simply deal with it diplomatically and hold your tongue. You apologize, and move on. It doesn't matter whether in your mind you did the right thing or believe the customer acted improperly. When it's a minor matter like this, you should have just said, "I'm sorry ma'am, but I wasn't sure how long you would be gone, and this gentleman only had a few items, so I offered to check him out real quick. I apologize." There, done. Even if she continued to complain afterward, you let it roll off your back. Why? Because you're in a customer service oriented job and you have to learn how to handle the bad customers that come along from time to time.



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