Here is a list of things I hear all the time or examples of things that happen often.
*Keep my cold stuff together*
*If it doesn't scan it must be free right? huh huh huh"
*shoves incorrect amount of money in your face* *looks at price* *its never been this expensive before*
*Why the *&^%$ can't you sell wine on Sunday and why didn't I know about it (state law and there is at least 1-2 giant signs in that department that says "no wine sold on Sunday")*
*freaks out over prices listed before the discounts are applied*
*when looking for the code for produce the customer says something like "those are 99 cents"*
*made to feel like from customers that you are part of a world wide conspiracy to cheat a person out of several cents by overcharging produce*
*get hassled by customers at U-Scan when the attendant is not there while clearly having things in hand that shows you are on break or lunch*
*getting haggled by customers who come in to buy things on the mega deals like coke and pepsi products to resell at places like gas stations*
"The sign said it's WIC-approved, YOU need to change that sign!"
*Said by the customers buying five 48 oz boxes of cereal, when their WIC balance reciept says they have enough for 12 oz.*
*You give me too many bags, give me as few as possible today"
*Said by the customers buying raw chicken, a hot chicken, dish soap, eggs, watermelon, and a small birthday cake*
"We have to pay 10 cents for coupons now, really???"
*Said by EBT customers that used 20 coupons, because taxfree food, isn't enough*
A customer declines offers by the cashier or bagger to unload the cart, slowly puts the groceries on the belt one item at a time, then demands the cashier begins scanning.
"I have to have the internet to get 4x fuel points! That's discrimination!"
I don't get carts anymore, but when I did, I brought in a row of the small ones, like six or so customers would swarm behind me, and hover around me with anticipation. Like it's a Chinese buffet, the walnut shrimp was gone and I brought out a fresh batch...And it's always the Moms with 2 kids with her, or the middle-aged couples ; people that are going to buy 250 bucks worth of crap to shove in those tiny carts.
And yes, I've heard all of the stuff you listed, but in defense of the "cold stuff" customers, some baggers really do suck. It's the reason why I only use U-Scan when I shop at my store.
Here is a list of things I hear all the time or examples of things that happen often.
*Keep my cold stuff together*
*If it doesn't scan it must be free right? huh huh huh"
*shoves incorrect amount of money in your face* *looks at price* *its never been this expensive before*
*Why the *&^%$ can't you sell wine on Sunday and why didn't I know about it (state law and there is at least 1-2 giant signs in that department that says "no wine sold on Sunday")*
*freaks out over prices listed before the discounts are applied*
*when looking for the code for produce the customer says something like "those are 99 cents"*
*made to feel like from customers that you are part of a world wide conspiracy to cheat a person out of several cents by overcharging produce*
*get hassled by customers at U-Scan when the attendant is not there while clearly having things in hand that shows you are on break or lunch*
*getting haggled by customers who come in to buy things on the mega deals like coke and pepsi products to resell at places like gas stations*
I'm that bish that puts your hot and cold stuff together!
"I have to have the internet to get 4x fuel points! That's discrimination!"
I don't get carts anymore, but when I did, I brought in a row of the small ones, like six or so customers would swarm behind me, and hover around me with anticipation. Like it's a Chinese buffet, the walnut shrimp was gone and I brought out a fresh batch...And it's always the Moms with 2 kids with her, or the middle-aged couples ; people that are going to buy 250 bucks worth of crap to shove in those tiny carts.
And yes, I've heard all of the stuff you listed, but in defense of the "cold stuff" customers, some baggers really do suck. It's the reason why I only use U-Scan when I shop at my store.
These same people at check-out, when their paper bags won't fit back into the small cart: "Guess I should've taken the larger cart, heh heh heh".
*then proceeds to get small cart every shopping trip thereafter*
At my old store as a bagger you HAD to ask whether the customer would like paper or plastic after the greeting.
So as long as the customer doesn't forget that they have reusable bags then we never had that issue.
Every once in a while as a bagger I used to get those orders where the customer asked for me to fill up their reusable or paper bags, but keep them light.
"Don't put the chemical stuff with the food stuff"
I hate when customers get combative over the prices of items before the discounts get applied.
"That shirt is supposed to be half off. Why isn't it ringing up for the right price."
"Ma'am do you have a Kroger plus card."
"I know but it's supposed to be half off you need to fix the price."
"Ma'am the discount doesn't apply until after the Kroger plus card has been put in."
And then good old, "but they always accept my expired coupons."
"We're only supposed to take expired store coupons; not expired manufacturer coupons."
Customers are so sure we are trying to scam them out of money!! What would we get from that? There are several customers at my store who get combative even before I have started scanning. They will roll up with items and say "THIS IS SUPPOSED TO BE $2.50" because they are so sure the price will be wrong. And then they will undoubtedly bitch about how its not $2.50 before they put their soopercard in. King Soopers also stopped doubling coupons years ago but when I scan a coupon and don't double it (BECAUSE WE DONT DO THAT ANYMORE!) people FREAK OUT! They must think we make up whatever prices we want and just pop it into the register and charge them for it.
I can't even care and that's not how that works. And I don't trust you.
*keys in PLU* "Yep."
"Would you like to use your shopper's card?"
"Yes, but I like to use it at the end so I can see the prices go down."
Goddamnit. **** **** ****
"Ok."
"HEY THAT'S THE WRONG PRICE!"
"Even though I actually cancelled because I'm just too dumb to use a chip reader, you didn't accidentally charge me twice, did you?"
"No," although I wish I could. Holy crap, I wish I could. I'd charge some customers five or six times if I could. That's probably why I can't.
"Anything else for you today, sir?"
"A million dollars."
"I'm sorry; the cashback limit is $100."
"Anything else for you today, sir?"
"Ten pounds of twenties."
*scans a 10 lb bag of ice* "Ok, anything else for you?"
"What?! That's $3 cheaper at Walmart!"
So? "I'm sorry; we don't price match." So go to ****ing Walmart then.
*at SCO*
"HEY! EXCUSE ME!!! YOU JUST CHARGED ME $247 FOR A HEAD OF LETTUCE!!!"
I didn't charge you for ****. You yourself personally keyed in 40 units of organic vegan gluten-free free-range Patagonian whatever. Now you get to wait 10 minutes for a manager to clear up the large void. **** you.
"Oh, ok. It looks like YOU keyed in the wrong item. I'll need a manager to fix it, so it might be a minute or two."
"I'm looking for an item. I can't read the signs above the aisles, so I was probably just down the wrong aisle. Can you have someone check in the back for me?"
No. **** you. Everything comes off the truck and onto the shelf. Everything else is backstock, in which case the shelf would be irresponsibly overstocked with it if you found the right aisle. Is there even anyone in grocery? If they're not busy, it's going to take 10 minutes to get them to even call me back. If they need to get a key to the liquor cage, that's another 10 minutes. If I have to send a courtesy clerk, you might as well just check out and go home And we probably don't have it. Except the worst part is that you are going to wait only 30 seconds before checking out and leaving anyways. You might even get home before grocery calls me back. You are wasting everyone's time. Even if you wait half an hour for us to check, you are only going to be pissed off because you burned half an hour for nothing. We don't have it. Go away.
