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Post Info TOPIC: People who scan their own plus card right in front of you
Anonymous

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People who scan their own plus card right in front of you
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Instead of showing it to you or even asking if they can scan it. I dunno about you, but it kind of makes me feel like chopped liver as a cashier and it's incredibly annoying when customers do that. Even had a couple other cashiers do it to me.

Am I the only cashier who is bothered by that?



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Anonymous

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I'd love to ask customers that do that, "you clearly like scanning and you obviously have zero people skills, so why exactly didn't you just use self scan?"



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Anonymous

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Anonymous wrote:

I'd love to ask customers that do that, "you clearly like scanning and you obviously have zero people skills, so why exactly didn't you just use self scan?"


 Exactly! Just use the self scan. I've found that most of the customers that do that don't even give me a "Hello" when I greet them. I'm just a robot to them.



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Anonymous

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Anonymous wrote:
Anonymous wrote:

I'd love to ask customers that do that, "you clearly like scanning and you obviously have zero people skills, so why exactly didn't you just use self scan?"


 Exactly! Just use the self scan. I've found that most of the customers that do that don't even give me a "Hello" when I greet them. I'm just a robot to them.


It's frustrating, for sure. It's hard to be as friendly as Kroger wants us to be when so many of the customers that darken the aisles think they're so much better than us.



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Anonymous

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Anonymous wrote:

Instead of showing it to you or even asking if they can scan it. I dunno about you, but it kind of makes me feel like chopped liver as a cashier and it's incredibly annoying when customers do that. Even had a couple other cashiers do it to me.

Am I the only cashier who is bothered by that?


 Oh my gosh, you're going to let a little thing like that bother you?  Do you get upset when they swipe their own credit card too?



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Anonymous

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The scanner is my space.  At groin level.  And scanning their own cards ruins my CCG's.

Imagine if a grocery store cashier snatched your wallet out of your hand, pulled a handful of cash out, and chucked the change and wallet into your groin.  That's what a customer scanning their own card is like.

I reflexively lock the register after every transaction due to this.



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it's an invasion of my personal space when they do this and it bugs me.
Now if they ask me if it's alright, and every once in a blue moon they do; then I have no issues with it. It's not a random arm popping out into my space scanning who knows what. But otherwise I'm going to be slightly annoyed and the way I act towards the customer goes down slightly.

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Anonymous

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Anonymous wrote:

I reflexively lock the register after every transaction due to this.


 YES! That's what I've been been trying to do too. I've actually found, at least on the new touchscreen Toshiba registers we have at our store, that typing a couple numbers DURING the transaction puts the scanner in a standby mode where nothing can be scanned. Then when I'm ready to scan, I just clear the numbers and the scanner goes back to normal. You can tell what state the scanner is in by looking at the green lights.



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Anonymous

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FrontEndDude wrote:

it's an invasion of my personal space when they do this and it bugs me.
Now if they ask me if it's alright, and every once in a blue moon they do; then I have no issues with it. It's not a random arm popping out into my space scanning who knows what. But otherwise I'm going to be slightly annoyed and the way I act towards the customer goes down slightly.


 It definitely is an invasion of privacy. And yea, they could be scanning some random coupon or something while I'm not looking. I've actually had a few customers scan their card while I had my body turned in the other direction attending to the previous customer's bags.



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Anonymous

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i don't understand; the kroger card goes in the same swiper the payment card does? which is on the opposite side of the conveyor belt, the one away from the employee. unless i'm misunderstanding, can i get a visual?



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Anonymous

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Anonymous wrote:

i don't understand; the kroger card goes in the same swiper the payment card does? which is on the opposite side of the conveyor belt, the one away from the employee. unless i'm misunderstanding, can i get a visual?


 There's the credit card sized version of the plus card that has the magnetic strip, yes, which can be swiped on the pin pad. It also has a barcode that can be scanned. There's also the keychain sized version of the plus card, which can only be scanned. At my store, they rarely swipe the plus card.



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