Like a customer made you want to take it outside. I resent customers who get aggressive with me because I am at work andbwgind register and for some reason I actually want my job. I wanted to go find a price of you know what after my shift and let em have it,but I let it go mainly cuz there wasn't a big chance of me finding them. How do you like to retaliate against rubbish customers? I should be ruder to all the customers at my store, because most of them are total wastes of oxygen, but I hate to be rude to a good decent customer
Of course, I'm sure most of us have wanted to punch out a customer. Especially on the front end. I got stuck on the front end for almost 2 years. Most of my shifts being at service desk I took alot of abuse from customers. I got tired of it quick and I ended up taking on a very crummy attitude. I was right on the border of being rude. I felt like every customer was just an aggravation. Front end really does get most of the customer abuse. I left the front end awhile back. Some people just can't smile and be okay with abuse. Try and get into a department where you aren't constantly dealing with customers.
people are trash, it's the sad reality of our world. try not to pay them any mind and know that you are a better person than they are when they get rude and rowdy. your managers will back you up if you're really getting the shaft from a customer, and having your boss yell at someone who is tormenting you is the greatest feeling you can get at kroger
I feel like customers being douchebags and customers being "abusive" are 2 very different things. Being a cashier for 2 years, I've experienced both but the latter is more rare (and has happened 4 times, on two occasions the same person.) My FEM knows about the double offender and has given me permission to refuse him service, but told me I have to say in my page for management to come "immediately" then they'll know what's wrong.
One 'abusive" would-be customer, completely flipped sh** when I told him I was closed (It was 11 pm, my light was off before he got there, and there was still U-Scan if he needed the item that badly.) He then walked about 20 or so feet from my register, shouting cuss words and pitched his item at me before leaving. It was a tube of Polygrip. In that situation, I said nothing to him after telling him I was closed, and didn't react at all. Mainly, because I wanted him out of the store.
As far as the "douchebags" go and what I do to retaliate, that has never really crossed my mind for 2 reasons, other than "I want to keep my job". Most of my store's customers are actually decent and friendly people so when I get a douchebag, it throws me off guard, honestly.
And also, more importantly, I think douchebag customers actually WANT to bait us into a confrontation, so that they can try to get free crap from management when they fo crying to them about how "rude" we were, and get a possible power trip if they can supposedly get us fired. I'm not giving them the satisfaction, so--outwardly-- I am unperturbed by their douchebaggery. If they still try to report me after that, management will know whose the liar, especially since I have a reputation for beinf a customer favorite.
Customers like that are miserable unhappy souls who are the put-upon peons at their own job, or in life in general, and are unloved or disrespected by family. They gotta dump on the retail drone to feel good about themselves.
As far as the "douchebags" go and what I do to retaliate, that has never really crossed my mind for 2 reasons, other than "I want to keep my job". Most of my store's customers are actually decent and friendly people so when I get a douchebag, it throws me off guard, honestly.
And also, more importantly, I think douchebag customers actually WANT to bait us into a confrontation, so that they can try to get free crap from management when they fo crying to them about how "rude" we were, and get a possible power trip if they can supposedly get us fired. I'm not giving them the satisfaction, so--outwardly-- I am unperturbed by their douchebaggery. If they still try to report me after that, management will know whose the liar, especially since I have a reputation for beinf a customer favorite.
Customers like that are miserable unhappy souls who are the put-upon peons at their own job, or in life in general, and are unloved or disrespected by family. They gotta dump on the retail drone to feel good about themselves.
There is a guy that comes into my store who thinks very highly of himself. Last summer he was extremely rude to me. About a month ago he sees me in the parking lot and tries to talk to me. Thank god I was off the clock. I let him have it. I told him to not come near me (he was walking toward me), as I said he makes me very nervous. "Besides" I said "You were VERY rude to me last summer. Leave me alone!" He now avoids me.
It's a little old lady and her daughter, who always comes in my store. She's very CRUEL, every time she comes in she frowns and when I hand her **** like her Kroger PC or Receipt, she snatches it right from me with a smirk on her face. Then one time they came in and her mother had items under her purse so I asked her to pass them to me since her mom was holding on to the basket I couldn't pull it up. She started throwing the items hard and her mother even said something to her about it. That day I remained calm but I wanted to smack the **** out of her that day. Don't get me started on some extreme couponers
An actual conversation told to me by the meat manager...
Customer (a younger woman) goes up to the meat manager...Asks him if he has any more 100% organic ground chicken in the back, or some such product..."Ma'am, we've never sold that product here"..."What do you mean you've never sold that product here? I was JUST in here yesterday, and bought some!" The meat manager says, "I write all the orders and know EXACTLY what I order and what comes in, and I would know if we carried such a product." Customer proceeds to unload a sh**storm on him, and reminds him in no uncertain terms just how STUPID and INCOMPETENT he is! The customer, after several failed attempts to get the product she was looking for, takes another product that they picked up in the meat department, flings it out of her cart, and angrily tells the boyfriend next to her, "THAT'S IT!!! I TOLD YOU WE NEVER SHOULD HAVE COME HERE!!! LET'S GO!!! WE'RE LEAVING!!!!"
He tells me later, "Is it against company policy if I would have decked her one?"
"Uh, probably...YEAH!", I tell him...
But, it never ceases to amaze me, the brazenness of customers and the things they'll do and say...
