They start wrecking the departments an hour before customers arrive. Since speed/cheap labor is the only Krogrr good, ClickListers are ordered not to condition/repair a shelf after picking items.
They start wrecking the departments an hour before customers arrive. Since speed/cheap labor is the only Krogrr good, ClickListers are ordered not to condition/repair a shelf after picking items.
Yup. Make some money with Clicklist but turn around and lose it because the shelves look like crap by 7am. I think they drive down our osat scores when they don't condition behind themselves.
My store is way too small to have clicklist but I see it being a disaster in any store... Courtesy clerks can't even put reshops back in their place, the people they'd move to clicklist would destroy the departments.
They start wrecking the departments an hour before customers arrive. Since speed/cheap labor is the only Krogrr good, ClickListers are ordered not to condition/repair a shelf after picking items.
Yup. Make some money with Clicklist but turn around and lose it because the shelves look like crap by 7am. I think they drive down our osat scores when they don't condition behind themselves.
Uh, the shelves often look like crap before those of us on ClickList even start picking. It's not just grocery, either. Meat Market and produce often look pretty rough, too. If we had enough people, then sure, we could condition as we go, but we're supposed to spend less than forty seconds per item when picking (and the system times us, so our ClickList Manager has access to the data which shows our picking speed, items marked as OOS, substitutions and so on). We're expected to complete orders at least one hour before a customer's scheduled pick up window. There simply isn't time to condition shelves when our trolley runs can exceed 150+ items, especially when extra time has to be allotted for picking produce and meat to ensure freshness.
Kroger needs ClickList to be a success because without it, customers that are looking for the convenience of having someone else do their shopping for them will turn to Walmart. They'll turn to Albertsons and Tom Thumb. They'll turn to InstaCart. Heck, they might even turn to Amazon. ClickList is bringing money in and departments are getting credit in the form of sales which (supposedly) translate into hours for the departments. There have been days where we exceed 200+ orders and who knows how many of those people would have come into Kroger to do their shopping had ClickList not existed. Our store manager has said that the average ClickList customer spends more money than the average customer that comes in to do their shopping. It's not just like this at my store. All the new Kroger stores being built in my area have ClickList and existing ones are being converted to offer the service.
Kroger could make ClickList an even bigger success by ditching the $4.95 fee and offer the service free of charge like Walmart does and by paying better so that the people hired on will care more and do a better job of selecting. This will potentially attract even more customers and give Kroger a better chance to compete in the ever-growing e-Commerce business.
They start wrecking the departments an hour before customers arrive. Since speed/cheap labor is the only Krogrr good, ClickListers are ordered not to condition/repair a shelf after picking items.
Yup. Make some money with Clicklist but turn around and lose it because the shelves look like crap by 7am. I think they drive down our osat scores when they don't condition behind themselves.
Uh, the shelves often look like crap before those of us on ClickList even start picking. It's not just grocery, either. Meat Market and produce often look pretty rough, too. If we had enough people, then sure, we could condition as we go, but we're supposed to spend less than forty seconds per item when picking (and the system times us, so our ClickList Manager has access to the data which shows our picking speed, items marked as OOS, substitutions and so on). We're expected to complete orders at least one hour before a customer's scheduled pick up window. There simply isn't time to condition shelves when our trolley runs can exceed 150+ items, especially when extra time has to be allotted for picking produce and meat to ensure freshness.
Kroger needs ClickList to be a success because without it, customers that are looking for the convenience of having someone else do their shopping for them will turn to Walmart. They'll turn to Albertsons and Tom Thumb. They'll turn to InstaCart. Heck, they might even turn to Amazon. ClickList is bringing money in and departments are getting credit in the form of sales which (supposedly) translate into hours for the departments. There have been days where we exceed 200+ orders and who knows how many of those people would have come into Kroger to do their shopping had ClickList not existed. Our store manager has said that the average ClickList customer spends more money than the average customer that comes in to do their shopping. It's not just like this at my store. All the new Kroger stores being built in my area have ClickList and existing ones are being converted to offer the service.
Kroger could make ClickList an even bigger success by ditching the $4.95 fee and offer the service free of charge like Walmart does and by paying better so that the people hired on will care more and do a better job of selecting. This will potentially attract even more customers and give Kroger a better chance to compete in the ever-growing e-Commerce business.
Meat and produce don't usually get set/conditioned before 9am.
Conditioning takes a second. If done right, there is a way to grab product without conditioning. Or, grab product with one hand and slide product forward with the other in one steady move.
I watched one clicklist clerk stand around in produce for 10 minutes bsing about going to casino and other things.
Our Clicklist clerks are instructed to condition as they go. They only do this when there is a Grocery clerk in the aisle. If no one is watching, they grab and go.
If it's a 1+ million dollar store, produce, meat and pretty much every department is supposed to be set by 8:00AM as that's the standard. Unfortunately, that doesn't happen for a variety of reasons. As a consequence of this though, that leaves even less time for those of us that are Selectors to do things like condition as we go because we have to take time to go in coolers/backrooms/hunt for a department's employee when an item we need to pick is either not out or out but not in good condition. This is on top of the extra time already required to inspect items such as produce and meat for freshness. When you're on a schedule to get things done by a certain time, then yeah, every minute counts.
Speaking of if things were done right, if stuff on the shelves was stocked in the right places on a consistent basis and the person that conditioned pulled two forward rather than just one, then the shelves wouldn't get wrecked as fast and it would be easier to condition after picking, but because stuff like that isn't being done properly, people like me don't have the extra time to spare to correct it + condition.
Point of the matter is, if a customer selects the 8:00AM-9:00AM hour as their pick-up time, then their order better be ready by 7:00AM at the latest. That's the rule; always finish an order and have it staged an hour or more before the pick-up time. You never know how many customers you're going to have either because it varies from day to day, so the orders have to be done with speed in mind. Not finishing an order on time is not an option.
I will condition at least till customers are shopping, usually till 9. Some aisles look like crap when night crew is done conditioning. Why should I waste my time correcting their conditioning? They can't tell when an item is out of place, labels not even close looking. They have been on job more than 6 years and should know better.
Clicklist gets more hours then night stock at most store. Think about that for a minute.
Yeah, and the reason for that is we have customers every hour from 8:00AM to 9:00PM. We need both people to push trolleys to pick orders and people to take orders out to customers' vehicles. I'm not saying overnight grocery doesn't deserve and need more hours, but ClickList definitely needs the hours that its budgeted (and I'd argue more, because there really should be three Attendants at all times so that when four or five or heck, even all six ClickList parking spaces are taken by customers waiting for their orders, the wait time for customers could be reduced).
Clicklist gets more hours then night stock at most store. Think about that for a minute.
Yeah, and the reason for that is we have customers every hour from 8:00AM to 9:00PM. We need both people to push trolleys to pick orders and people to take orders out to customers' vehicles. I'm not saying overnight grocery doesn't deserve and need more hours, but ClickList definitely needs the hours that its budgeted (and I'd argue more, because there really should be three Attendants at all times so that when four or five or heck, even all six ClickList parking spaces are taken by customers waiting for their orders, the wait time for customers could be reduced).
All the departments are pressed for labor with less hours. A lot to do and not enough time if not efficient. It has to be like this to compete with the competition. I don't care how much the upper management makes. If I wanted to be an upper manager, I would apply for the positions. No thank you at the moment.
I just looked at last weeks sales. Grocery(center store, frozen and dairy) was 30% and Clicklist was 4% of total sales.
How does that metric work? So, if Clicklist picks 3% of their sales from the Grocery Department, the grocery department doesn't get that 3% of sales added to their weekly total?
Anyway, everyone that works in the store has to work together to achieve high osat scores. From the Courtesy clerks all the way up to the store managers.
ClickList is the future, according to the management team at my store, so that's why the department is staffed the way it is. Practically every grocery chain in my area is doing order online and pick-up at store and/or order online and have your groceries delivered to your home. On top of that, there are services offered by companies that will send people out to shop for you and deliver your groceries to your home. The whole e-Commerce business has really become a huge thing over the past year and a half and it's only getting bigger. Kroger has to be able to compete and not lose ground here during this crucial time when so many options/alternatives exist out there. If Kroger (and other grocery stores) can succeed in moving more and more of its business over to e-Commerce, that means fewer people stepping foot into the stores (without seeing a drop in sales), so Kroger (and again, other grocery chains) can then begin cutting hours for all departments (except ClickList and grocery, which would likely see an increase in hours). It's a win-win for Kroger, because even if ClickList and grocery get more hours/people, the overall reduction in hours/people in the other departments will bring down the operating costs. That's why Kroger sees ClickList as the future and wants to make it a success and will support it with more hours/people than what employees think is necessary.
ClickList is the future, according to the management team at my store, so that's why the department is staffed the way it is. Practically every grocery chain in my area is doing order online and pick-up at store and/or order online and have your groceries delivered to your home. On top of that, there are services offered by companies that will send people out to shop for you and deliver your groceries to your home. The whole e-Commerce business has really become a huge thing over the past year and a half and it's only getting bigger. Kroger has to be able to compete and not lose ground here during this crucial time when so many options/alternatives exist out there. If Kroger (and other grocery stores) can succeed in moving more and more of its business over to e-Commerce, that means fewer people stepping foot into the stores (without seeing a drop in sales), so Kroger (and again, other grocery chains) can then begin cutting hours for all departments (except ClickList and grocery, which would likely see an increase in hours). It's a win-win for Kroger, because even if ClickList and grocery get more hours/people, the overall reduction in hours/people in the other departments will bring down the operating costs. That's why Kroger sees ClickList as the future and wants to make it a success and will support it with more hours/people than what employees think is necessary.
I don't think the total hours a store uses will change all that much. They'll just be redistributed. The shelves still need to be stocked just as they always have been. Front end might get fewer hours but those people can easily transfer to Click List. You're just trading one service for another.
ClickList is the future, according to the management team at my store, so that's why the department is staffed the way it is. Practically every grocery chain in my area is doing order online and pick-up at store and/or order online and have your groceries delivered to your home. On top of that, there are services offered by companies that will send people out to shop for you and deliver your groceries to your home. The whole e-Commerce business has really become a huge thing over the past year and a half and it's only getting bigger. Kroger has to be able to compete and not lose ground here during this crucial time when so many options/alternatives exist out there. If Kroger (and other grocery stores) can succeed in moving more and more of its business over to e-Commerce, that means fewer people stepping foot into the stores (without seeing a drop in sales), so Kroger (and again, other grocery chains) can then begin cutting hours for all departments (except ClickList and grocery, which would likely see an increase in hours). It's a win-win for Kroger, because even if ClickList and grocery get more hours/people, the overall reduction in hours/people in the other departments will bring down the operating costs. That's why Kroger sees ClickList as the future and wants to make it a success and will support it with more hours/people than what employees think is necessary.
I don't think the total hours a store uses will change all that much. They'll just be redistributed. The shelves still need to be stocked just as they always have been. Front end might get fewer hours but those people can easily transfer to Click List. You're just trading one service for another.
Front end will probably be the hardest hit since the front end has more employees than any other department. If Kroger can divert more and more business to customers that pick up their groceries curbside/have groceries delivered directly to their door, then Kroger can cut back on cashiers, courtesy clerks, utility clerks, and potentially, Customer Service Desk hours and floor supervisor shifts. Service counters like deli and meat will probably see reductions too because there will be fewer customers to wait on. The same with floral. The idea is to not only reduce hour usage, but reduce payroll expenses too, since the employees working ClickList aren't paid as well as some of these other aforementioned positions... so if Kroger can cut back on hours that go to employees making higher wages and give those hours to employees making lower wages, payroll costs are reduced.
Clicklist isn't doing well at all at my store. It's mainly because customers can't pay for the orders with WIC or EBT, and those customers are the lifeblood of our sales.
The Kroger stores a few miles away have more variety of product, so people just order from them.
The department gets less than 15 orders a day, and many of the Clicklist people go home early (kids with no bills to pay and all) the ones that stay will stock, bag, do go-backs, and one of them cashiers if needed, as they use to be a cashier.
Exactly. Our store has three pages of scheduled employees under clicklist, and they make about 3,000 dollars a day. Night crew has 5 stockers, stocking about 27-32% of our daily sales which ranges between 30,000-50,000 a day. We're a small Kroger, and one of the test stores for clicklist. The same 3 people bull**** while picking the orders, which drives everyone in clicklist crazy. This leads to a massive turnover rate of minors and teenagers. They run out of stuff to do, which means they get sent to other departments. They have no work ethic because they are mostly kids at their first job thinking that clicklist is some standard of hardwork.
and sometimes we have to refill water after 6 am just because clicklist rips half of it off for the bulk orders.
I'm not saying clicklist is a bad idea. I get the idea. Have them in big stores, though. Not small town Krogers.
Also, their carts are always in the way.
And seriously, you get 40 seconds to grab something off the shelf. We have 40 seconds to stock an entire case. Raising our cph to 85 was just another slap in the face on top of this clicklist department in my store and the change to order revolution.
Big stores, small stores... medium-sized stores, regardless of store size/volume, the vast majority of Kroger stores will have ClickList in probably the next five years or so. Stores in my area are either built with ClickList included or are being converted to offer the service. Some Kroger stores in my area even off home delivery as a part of the ClickList service. Online ordering, and to an extent, home delivery, is something more and more customers are willing to pay for nowadays and that trend is only expected to continue and increase in demand, so Kroger needs to be able to compete with Walmart, Safeway and Amazon, on top of companies that will shop and deliver for customers, like InstaCart and Shipt. So while employees that work in deli, Meat Market and overnight grocery may not like having ClickList in their store, it's something that everyone is just going to have to get used to and accept. This isn't something that's going away.
