When you're zooming through an order, especially a large one, thinking you're about to have a quick transaction, and then..
The customer starts telling you a long story towards the end of the transaction, so you know they're gonna stick around and kind of slowpoke around their payment to talk more
The customer breaks out a huge binder, so you know you're about to have a crapload of coupons and a lot of them probably don't match
The customer gets out a bag/jar of coins and starts counting it
You have to get a price check and you have no baggers for another 30 minutes, and a line
You're on express and someone with a full cart (or 2) is coming into your lane and your supervisor is useless (as a supervisor: I always try to get the customer to a bigger lane)
The customer has to go get "one more thing" (I don't mind this as much anymore, because of my override, I can just suspend the order and jump to the next customer)
You get called to help another cashier (underage minor with alcohol, a internal error, a botched order involving EBT (the worst because it's almost impossible to get through the transactions with all the errors that come up because some stuff was paid for with EBT, some weren't, so the register won't allow you to void without a refund and starting the order again)
Baggers who are especially lazy/wonder off/can't stay on task
Customers who need further assistance due to complaining or needing a managers opinion
Two faced "employees/friends" that are sweet to you as they can be, but once you turn and walk away, the gossip and ridicule starts
Being told "you know you should talk to your supervisor about this first..." by a manager, because a customer asked for a manager and wouldn't tell me why
People leave their FUDGING HAND BASKETS ON THE USCAN FLOOR FOR PEOPLE TO TRIP, OR ON THE SHELF, SO NO ONE ELSE CAN USE THE SHELF BECAUSE THEY DONT WANT TO PUT IT UP!!!!
Hearing "Hey, Maa'am, uh, this item was actually supposed to be $x, it rang up wrong, and immediately knowing after glancing at the screen for 2 seconds, their kroger card was put in halfway through, making the upper half items full price, and the lower ones with the discount
Or (this happened recently to me) having to be called over, by a co-worker, because of an irate customer.. I come over and he is trying to pay, but does not want to put his chip in the reader.. "Why can't I slide it? I slide it every OTHER time I shop here..." (yeah, sure bud, seeing as our chip readers have to fail 3 times first, i highly doubt that).. I even offered to make it fail 3 times, he said "**** it" and walked out. Customers behind him bought his food (just a few things) and took it out to him.. I kind of wish they hadn't, the grown ass man was acting like a little whiney bitch.
You get called to help another cashier (underage minor with alcohol,
lol. The only thing that bothers me about that is, why do they let minors even cashier at all if they can't scan the alcohol themselves? But it really doesn't bother me.
Anony wrote:
People leave their FUDGING HAND BASKETS ON THE USCAN FLOOR FOR PEOPLE TO TRIP, OR ON THE SHELF, SO NO ONE ELSE CAN USE THE SHELF BECAUSE THEY DONT WANT TO PUT IT UP!!!!
Doesn't bother me much. It keeps me looking busy when I take the baskets back to the front. 40% of the customers are nice and take the baskets back themselves.
When your book keeper can't even get your pay correct, every single week since I started at Kroger my pay has been wrong.
I got paid for 23 hours when I did 40 hours last week it's a problem every single time and I'm clocking in and out correctly, I'm so fed up of it that I'm looking for a new job, I feel like no one else has a problem woth their wage ever week just me.
You get called to help another cashier (underage minor with alcohol,
lol. The only thing that bothers me about that is, why do they let minors even cashier at all if they can't scan the alcohol themselves? But it really doesn't bother me.
Anony wrote:
People leave their FUDGING HAND BASKETS ON THE USCAN FLOOR FOR PEOPLE TO TRIP, OR ON THE SHELF, SO NO ONE ELSE CAN USE THE SHELF BECAUSE THEY DONT WANT TO PUT IT UP!!!!
Doesn't bother me much. It keeps me looking busy when I take the baskets back to the front. 40% of the customers are nice and take the baskets back themselves.
1: Yeah, it's a hassle. Not to mention the high-schoolers who always work nights/weekends.. and especially all available underage cashiers during a holiday.. On memorial day, I had to actually get off the register and only bag (.. i'm the fastest cashier so they like me to be on a main/popular register) because I always had to get off the register for a minor alcohol sale. 5 lanes were all open (the most we have, we're a small store kind of but very very busy) and i had to jump around.
2: Wow, my customers NEVER put their baskets back. They can't even be bothered to throw away the receipts, so the hand baskets obviously they wouldn't be willing to put up.
When your book keeper can't even get your pay correct, every single week since I started at Kroger my pay has been wrong.
I got paid for 23 hours when I did 40 hours last week it's a problem every single time and I'm clocking in and out correctly, I'm so fed up of it that I'm looking for a new job, I feel like no one else has a problem woth their wage ever week just me.
Have they explained anything to you? On the bright side, they'll owe you backpay since it is THIER mistake. I'd call HR at the store and talk to them or the store manager, then call corporate's HR, and if that doesn't work i'd call the district manager so it gets taken care of. Trust me, Kroger is so understaffed they don't want to lose someone else.
When your book keeper can't even get your pay correct, every single week since I started at Kroger my pay has been wrong.
I got paid for 23 hours when I did 40 hours last week it's a problem every single time and I'm clocking in and out correctly, I'm so fed up of it that I'm looking for a new job, I feel like no one else has a problem woth their wage ever week just me.
Are you checking your hours every time you clock out? Press Inquiry on the keypad.
If you check your hours after every shift, you should be good. If you see missing hours, write in the comm log. Don't wait days or weeks to ask about your hours because then it gets complicated, especially if you work odd hours. Stay on their ass about your pay or else they will slip on by. Trust me, they couldn't give a F about what employee is getting properly paid or not, until you threaten to quit of course.
No, the item has to be what the check says. I really don't care if you tell me you got it last time. If anything, I bet you probably did since most of our employees are terrible. **** you. I'm not getting written up so you can have 2%.
And this item won't even scan. Lookie here, the WIC book specifically says it's not this one.
**** you. It's free. If it's the right one. You're lucky to be getting anything at all.
How about you get some condoms and a real ****ing job?
2: Wow, my customers NEVER put their baskets back. They can't even be bothered to throw away the receipts, so the hand baskets obviously they wouldn't be willing to put up.
HA! Well, I find that interesting. Cause 90% of my customers never take their receipt. I have a theory... I think subconsciously, they don't expect a receipt from a machine because they're used to a human handing them a receipt. I think once they see "Approved" on the pinpad, or they've received their change from the cash they put in, they completely forget that they should be getting a receipt, because they just want to get the **** outta here. Almost every time I remind them to take their receipt, they do so.
When a product is out due to a warehouse scratch & you explain the process to a customer & they still ask do you have any in the back.
This, as it's been going on ALOT in the bakery lately. And some people give you the most puzzled looks like but it was just here a few days ago. Yep, it was, and now the warehouse is having a "scratching" good time! Nothing we can do about it.
I also agree with the employee gossip one as well. We often have folks yacking behind your back instead of being straight forward about sh....as I've already had one of the bakers this morning ask me to pick up the pace(I'm not turtle slow, but I know myself well enough by now to know. I go too quickly on things, and I start making major mistakes, so I go at my own pace to reduce my own mistakes) as I guess she read the schedule wrong or just doesn't know how to communicate well with people. But she was all wigged out about being set by 9 for some reason, us having no closer(which we did, she just didn't see them cause they are coming from the Deli schedule), and our floor person wasn't due into til 7(whom often comes in at that time and works truck and other such stuff when our back up manager isn't on that day.
Well to say the least, I kicked it into "higher" gear than usual and was ahead of filling the floor and so forth(thinking there is a walk through going on). But next time I look around said baker is yacking away with the Deli opener 2 or 3 times. Our DH comes in at 6 like he typically does when he isn't off. And even the truck person/slack out/ lead senior employee that fills in for the back up comes in. And they all are yacking and have a good time. So I'm like WTF?! I get I can stand to be a bit quicker more times than not. Don't have nobody really telling me that if need be. But I hate it when they fabricate or make a big to do about nada, have me racing around. But for them(looking at you morning baker), they have time to socialize and have a good time. And catch up with each other's weekends and other SH... Like are you kidding me?! Why don't you just tell me from jump that you'd appreciate it if I were to pick up the pace a bit more so I could help fill the floor faster or something. Instead of making up excuses about it?
I'll add one that I've talked about before and does NOT get old at my store. I hate it and it makes me want to karate chop a few employees in the neck/punch em in the throat, when it happens(thankfully I don't). But whenever I ask a question about something. Once AGAIN, they do NOT take the time out to un-clog their ears and actually LISTEN to what I am saying. They have a snap freaking answer for EVERYTHING! Two instances: I ask(because it's my first time helping out in the Chicken shop), is it okay if I don't get the exact number of tenders, bone in wings, etc. in the packages that I was initially told to make? Because once again, I have never worked back there before and they asked me to help them out during the lunch rush. So knowing I don't have any experience with doing any of THEIR packaging. All I was told was to get 1 tray of tenders etc. into the packages. And for popcorn chicken type of stuff just do a couple of handfuls. Nobody said how much each container should weigh roughly or how full they wanted it(other than half way as we weren't selling as much of the buffalo flavor).
Well I ask my question of one of the Chicken shop peeps(and prior to this, I had already divided everything out into plain, BBQ and Buffalo, which I even told the chick that I had done from the get go) and I don't know if she thought I hadn't divided everything out or what. But she totally came over and re-arranged everything I had just done. And asked "well first you have to separate out what will be sauced and what will go to Deli and now it should be right". WRONG! Cause unless you used the words that it's cool to have a bit more plain or a bit more of the BBQ or something. Then I would understand better. But, you shuffling around what I just did and saying I didn't ALREADY have stuff divided up like it should have been in the first place, is NOT helping the situation OR my understanding!
Second instance, do to our hours getting cut in both bakery and deli, bakery's back up manager came up with a new task list for us to initial what everyone has done and accredit particular tasks to each person in regards to getting stuff done that day. Welp, I hadn't really had much time to give it much of a look over(only saw it briefly the few times I had been asked to help out when I was over in deli). So when I was on yesterday for one of my 3 a.m. to 11 a.m. shifts over there, I actually took a sec to look at it. And after setting the floor they had something about cleaning out the cooler by or at 10 a.m. every Tuesday(to which next Tuesday I will be on from 4 a.m. to 12 p.m. So I wanted clarification if I need to do that task or is it for someone else. Don't want/need finger pointing saying I didn't do something when I wasn't even informed about it being my responsibility in the first place). So I ask the back up manager: "So it says clean out the cooler at/by 10 a.m. is that part of what I do along with the floor setting stuff or is that something the truck person does?"
Once again, I must have asked something really complex. But it took the back up chick AND another employee trying to "explain" to me that it's not a big deal and it doesn't happen everyday and it's only on Tues. And as it wasn't Tuesday I didn't have to worry about it. Now as often as people claim to "look" at the schedule to figure out when peeps are coming in and who is covering what. They for damn sure must have forgotten that I would be the opener the following Tuesday. I ALSO have been down in the deli for the majority of my time, since getting full time. So I no longer know all the in's and out's of what is going on in the bakery as I used to do. So wouldn't you think a simple yes that is all you on a particular task on the list or naw that is somebody else's responsibility, to answer my question? Not try and argue me down about what day of the week it is. And totally by passing what the flip I am saying.
I mean you don't have to explain SH...to me like I'm a little kid. But, I just hate it when they don't even try and hear WTF you are saying from the get go. Acting like they have to take you to school on something that is not even part of the situation to begin with. >_<
I hate it when fellow co-workers under estimate each other so much, just cause they don't quite like you. Like there is this one chick that transferred over from Starbucks when we first moved into the the marketplace. And more times than not she is in a pretty good mood unless peeps really piss her off(pretty standard for anybody, right?). She has also been my rotating buddy on covering call off shifts and now being the floor setter, when she isn't in the chicken shop. She also would get on the bakers' nerves at times by writing silly messages on the second sheet of baking paper when she used to slack out for the next day(nothing serious, just "happy pie day" kind of stuff. That used to annoy the crap out of them at times).
Welp, as time has gone by, and our back up cake decorator has officially quit. And another former bakery worker(turned sub shop lead) has expressed dis-interest in being the back up for our cake decorator(as well as flubbing up some brownies and so forth. I think to deliberately prove she no longer wants to decorate anything that isn't sub related). It's come out that the Starbucks chick used to do some decorating and has skills with it. So they are giving her a shot next Monday and Tuesday. Which, I'm personally excited to see how she does(as working back in the chicken shop can be one hot as hell job, and with her being an older lady. I would hate for her to wind up passing out back there from not being properly hydrated or something. Even if she brings in like a gallon of water with her when she works back there).
However, just about everyone(excluding myself and maybe 2 of the younger closers), are anxiously awaiting for her to screw up. So they can actually hire a new person to be the back up. But honestly, I hope that she "spanks" all of them(figuratively speaking) by doing such an awesome job at it. That they finally get off her case about being so "annoying". Actually would be awesome if several jaws hit the floor when she does it too. As so many in the bakery dept. at my store often seem like such know-it-all's, ALL the freaking time. And yet when they are tasked with doing some of the decorating at times, they either DON'T do it or deliberately mess it up, so they aren't asked to do it again. Which is really stupid. Because that just adds more work for the cake decorator to do when she comes back in from her days off or from vacation. But they don't think about that.
(working in produce) "got anymore in the back?" (when there's nothing wrong with what's on the sales floor, customers just love making you waste your time cause they can play the "I'll complain to your manager" card, as if you don't have anything else to do than head back to the cooler 50 times a day to retrieve an identical head of iceberg lettuce, green bell pepper, or whatever else they decide to turn their smug nose up at). really tho they need to bugger off with that mindset that they have to get every damn thing from out of the cooler cause it's automatically "fresher." some of the product we get comes in perished, becomes perished as a result of not rotating backup stock, or everyone simply not bothering to work it until it perishes.
(working in produce) "got anymore in the back?" (when there's nothing wrong with what's on the sales floor, customers just love making you waste your time cause they can play the "I'll complain to your manager" card, as if you don't have anything else to do than head back to the cooler 50 times a day to retrieve an identical head of iceberg lettuce, green bell pepper, or whatever else they decide to turn their smug nose up at). really tho they need to bugger off with that mindset that they have to get every damn thing from out of the cooler cause it's automatically "fresher." some of the product we get comes in perished, becomes perished as a result of not rotating backup stock, or everyone simply not bothering to work it until it perishes.
Yea, they do that in bakery too. What kills me is when they ask for something that isn't as frozen. It's like give it some time for what's out on the floor to thaw out a bit more. But don't ask us to find something LESS icy looking in the back. Cause guess what? It's ALL coming out of the freezer in the first place. We don't have as much stuff on our back stock carts any more that is already thawed out. And it's never what they are looking for in the first place anyway. So it is what it is.
When your book keeper can't even get your pay correct, every single week since I started at Kroger my pay has been wrong.
I got paid for 23 hours when I did 40 hours last week it's a problem every single time and I'm clocking in and out correctly, I'm so fed up of it that I'm looking for a new job, I feel like no one else has a problem woth their wage ever week just me.
I do some bookkeeping and payroll. We only fix mistakes and pay out vacations personals and add in punches if you forgot and leave us proof. So if you truly are punching in right you should not have been short. My guess is your not or you missed a punch. have them pull your punch detail and it will show you every punch and if you did it right.
OP here, feel bad that most responses are from other departments and my list is kind of just front-end only (obviously that's my main department).. but i love reading stuff about all the departments on this forum (probably too much) and have learned a TON of this forum about how ****ty kroger is as a company so I am prepared.
But keep posting no matter the department as it's interesting to me! Us Krogerites have to stick together and pass information anonymously to warn each other, for sure!
OP here, feel bad that most responses are from other departments and my list is kind of just front-end only (obviously that's my main department).. but i love reading stuff about all the departments on this forum (probably too much) and have learned a TON of this forum about how ****ty kroger is as a company so I am prepared.
But keep posting no matter the department as it's interesting to me! Us Krogerites have to stick together and pass information anonymously to warn each other, for sure!
Don't feel bad. I believe we all communicate over what dept. or experiences we know about the most. Hence mine are bakery and deli based. And it actually makes me feel more relieved that OTHER people are going through some of the same SH.... I am at times too. As some of the stuff you go through, it's like "Is this even real life right now? Like how in the world is this happening? Are other people seeing or going through this too?"
it's a problem every single time and I'm clocking in and out correctly, I'm so fed up of it that I'm looking for a new job, I feel like no one else has a problem woth their wage ever week just me.
