They got called up to do bagging. So I assumed they were doing bagger's duties, which would include taking back perishables, since the managers have been adamant about perishables being taken back immediately.
There was no other baggers around. So I asked them, not even to take it back immediately, but in a few minutes after they've finished bagging that current order. They just straight up refused completely...
So do Clicklist people think they're above all that, or is this another case of lazy millennial syndrome? It was a young girl, btw.
Have I broken some unwritten rule that only courtesy clerks take back perishables?
Nope, I believe the people in Clicklist have all been hired in with the wrong understanding/expectations.
From the eCommerce Job Posting!
If youre tired of sitting at a desk or standing behind a register and want to be active at your job, than youve come to the right place.
If you ever watched ClickList most associates are standing around waiting for cars (Attendants) and have not motivation to do anything else......while the rest of the store is juggling customer service, tasks and getting everything else done! Ask your CSM or Store Manager how many hours ClickList gets and how many the FE gets....your mind will be blown away!
I used to do click list and you cannot call click list up to cashier or bag if they have orders to pick. If they have all their orders done they can help in stocking etc. you are timed on picking orders.
See, this is the only part I absolutely hate about this job. Why do I have to go up to these baggers and give them an order (really that's what it is) to take these perishables back. It makes me feel like I'm their boss, but I'm obviously not (and they know that), and I don't like the attitude they give back at me cause they don't want to do it. I have no authority over them. The floor supervisor should be the one who tells them to do it.
Yet, when I tell a floor supervisor that I have perishables, they just tell me to give it to a bagger. Ya well... the baggers don't want to do it, and then I get yelled at by the floor supervisors for not giving it to the baggers... And then they wonder why there's a whole cart of ruined perishables at the front at the end of the day cause nobody took them back.
Ya know, I'd happily take the damn perishables back myself, but I'm not supposed to leave the front. This is really stupid. I have to figure out a way of dealing with this. My choices are, getting told to "**** off" by the baggers, or being yelled at by the floor supervisors. Hmm, which one's better?
I work Clicklist. Sometimes we have limited downtime during the hour (ie: there's only 4 5pm slots, so it's easier to stretch) but we'll have 7 6pm pick ups. That means we'll pitch in on the front end but it's very limited on time. We're timed on pick ups, as in they want the quickest car delivery possible. We're timed in every single thing we do. From picking/staging to delivery. Personally, I don't mind helping front end. When the service began, we had a lot of downtime. so we'd do a ton of store go backs. We don't anymore unless it's midweek. Then we can do go backs because we've got an attendant to deliver.
Weekends are a madhouse. We're expected to be experts and to chip in on all departments with no training but Clicklist for new hires. My store's department has no problem helping out but only if time allows. Not to mention, we have our own go backs as well. From substitutions (customer didn't want it once it was at the car) or from the customer plain not wanting the item even if they ordered it. That's ambient, frozen, and fridge. We have to take those back as well at the end of the day. And the Baymax will often tell the wrong location, like if an item was moved to an end cap, or the district hasn't updated the locations.
Clicklist has a ton of responsibilities beside picking and taking out the order. Seriously, especially at end of day.
I work Clicklist. Sometimes we have limited downtime during the hour (ie: there's only 4 5pm slots, so it's easier to stretch) but we'll have 7 6pm pick ups. That means we'll pitch in on the front end but it's very limited on time. We're timed on pick ups, as in they want the quickest car delivery possible. We're timed in every single thing we do. From picking/staging to delivery. ... .... .....
Thanks for letting me know what it's like in Clicklist. Well, guess I'll never ask another Clicklist person to do go back again.
They got called up to do bagging. So I assumed they were doing bagger's duties, which would include taking back perishables, since the managers have been adamant about perishables being taken back immediately.
There was no other baggers around. So I asked them, not even to take it back immediately, but in a few minutes after they've finished bagging that current order. They just straight up refused completely...
So do Clicklist people think they're above all that, or is this another case of lazy millennial syndrome? It was a young girl, btw.
Have I broken some unwritten rule that only courtesy clerks take back perishables?
Like with any department, you have employees that will break their backs to get stuff done and other employees that basically do whatever they want, do as little as they can over the course of their shift, push the boundaries to see just how much they can get away with, and so on.
I work ClickList and I routinely put in between 40 and 50 hours a week... sometimes more... because half of the employees that are in my department won't even stay past their scheduled shift to help (or push themselves that hard while they are there). These are people that don't even have eight hour shifts. It wouldn't even be overtime. Now myself, on the other hand, will sometimes end up working twelve hour shifts because, well, others just don't care (and again, don't exactly push themselves that hard). Whatever. More money in my pocket. But on the rare, rare occasion that it's actually slow, I'll go help dairy or in receiving or whatnot because I'd rather stay busy and pass the time than stand around while the time drags.
So, you may have simply had the misfortune of crossing paths with one of the lazy ones from ClickList. That doesn't necessarily mean everyone from the department would have reacted the same way.
See, this is the only part I absolutely hate about this job. Why do I have to go up to these baggers and give them an order (really that's what it is) to take these perishables back. It makes me feel like I'm their boss, but I'm obviously not (and they know that), and I don't like the attitude they give back at me cause they don't want to do it. I have no authority over them. The floor supervisor should be the one who tells them to do it.
Yet, when I tell a floor supervisor that I have perishables, they just tell me to give it to a bagger. Ya well... the baggers don't want to do it, and then I get yelled at by the floor supervisors for not giving it to the baggers... And then they wonder why there's a whole cart of ruined perishables at the front at the end of the day cause nobody took them back.
Ya know, I'd happily take the damn perishables back myself, but I'm not supposed to leave the front. This is really stupid. I have to figure out a way of dealing with this. My choices are, getting told to "**** off" by the baggers, or being yelled at by the floor supervisors. Hmm, which one's better?
You tell the bagger to put it up and if they refuse you let your Supervisor/CSM know. It's part of their job.
