Type 1: *takes bag off scale, u-scan tells them to put it back on, rings call attendant button, screams and cries*
Type 2: *U-scan gives weight warning, i.e. "Make sure the correct item was placed in bagging area", ring call attendant button, explain problem in full detail to attendant, message is gone by time attendant gets there*
Type 3: *U-Scan tells them to put item in bag after every scan, throws item with full force into bag, says "I already did" every time U-scan says it*
Type 4: *tries to press buttons on screen with all five of their fingers, doesn't work, screams and cries*
Type 5:*doesn't scan item and puts it in bagging area, U-scan tells them to remove unscanned item, rings call attendant button, swears to attendant they already scanned it 4 times*
Type 6: *card reader error, proceeds to jam card into card reader multiple times with full force, screams and cries*
Type 7: *Presses buttons on screen with enough force to snap a neck, attendant can see screen physically bending*
(And people wonder why the U-scans never work right )
Type 8: *"remove unscanned item" message on screen, scans approximately 55 items while message is on screen, none of them ring up*
Type 9: "It doesn't like my bags"
Type 10: *"Help is on the way" message appears, screams "I DON'T NEED HELP!"*
Type 11: *leaves cart in middle of self checkout area and walks away*
Type 12: "There's no code for this" *Attendant looks at code wheel and finds code in under 30 seconds*
Type 13: *"We could not accept this payment, Touch go back to try again" message appears, doesn't hit go back, rings call attendant button, screams and cries*
Type 14: *Leaves chicken juice, 4 receipts, a half eaten donut, and a basket at U-scan*
Type 15: "WHY CAN'T I SCAN MY OWN COUPONS? IT USED TO LET ME SCAN MY OWN COUPONS."
Type 16: *doesn't hit pay now, can't figure out why card reader won't let them pay*
Type 17: *voids every other item, leaves items on cooler for attendant to find*
Type 18: "Ayyyy can you grab me some smokes?"
Type 19: *I can never figure these damn things out, can you just do this for me* (uhh we have regular registers for a reason)
Type 20: "She sure likes to talk hardy harr harr" (There is a prominently displayed MUTE BUTTON)
Anyways, my point is that I can never fathom why, if the self checkout truly does cause so much strife and despair in people's lives, they don't go to a regular register. We ALWAYS follow the cue vision closely so there is hardly ever a line. Instead they decide to come make the SCO attendant's life a living hell. Anyone have anymore types of people to share?
Excellent description of SCO customers.
I get these all the time....plus this one.
*Why didn't it ring the sale price?
@ scan your Kroger card.
*it didn't work.
@ touch the "pay now" button.
* Oh....ha ha
Haha, I've encountered every type of customer on your list.
Almost every customer who is over 45 when they scan alcohol and I have to come over and clear the ID check with my barcode... "Do you really need to check my ID?" or "I'm old enough, right?" ... BUT... it's actually a trick question, their way of a joke. If I say I don't need to check their ID, they either laugh about it out loud, or feel slightly disappointed I didn't check their ID to compliment their age.
I don't mind going out to fetch smokes for customers, but it bothers me a little cause that is a great opportunity for customers to walk out the door without paying. They just leave their order on the screen and I come back to find scanned items on the screen with no items in the bags. The front end managers know this, yet their policy still remains the attendant must fetch them their smokes. Ah, well, your loss Kroger.
Work self check enough: I've had more than your list offers. It's simple: The government is dumbing down society and making adults more incompetent to technology than children. I do know one thing: I've learned how not to be an ass to others thanks to society. Next customer harassment incident I might sue the self checkout machines to ban them from stores nation wide.
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