Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: Why does the system allow SOME store coupons to be overridden by the cashier?
Mr Frontenac

Date:
Why does the system allow SOME store coupons to be overridden by the cashier?
Permalink   


Without a manager's override? When the coupon scans, it gives a prompt that says "No Matches Found" and then gives an option to accept the coupon or reject.

I've noticed this is true at both regular registers and Uscan.



__________________
Anonymous

Date:
Permalink   

It's because it's Kroger. Nothing makes sense there.



__________________
Anonymous

Date:
Permalink   

Ours don't.

Store cheese coupons never work.

It's a goddamn pain at SCO.  I always have to backtrack and use 53380.



__________________
Mr Frontenac

Date:
Permalink   

Anonymous wrote:

I always have to backtrack and use 53380.


 Ohh, I know that code. That's the custom coupon code. Do all Kroger stores use that code?



__________________
Anonymous

Date:
Permalink   

 

If it displays the message we are suppose to check it closely.  If we find it doesn't match their order we can reject it.  Expired needs +1 item or not the right brand.  We are really only suppose to substitute if we do not sell or are out of the time. The coupon code is 55380 but I think individual store rules vary and cashiers may or may not be allowed to use it. Uscan has their own over ride code.  If you have trouble memorizing it just write it down in the front of the checker book.

 



__________________
Anonymous

Date:
Permalink   

I never heard of that code before in my store. I either use the Manufacturer coupon code 78991 or Store coupon code 78990 if the coupon doesn't scan and the item matches up. 



__________________


Guru

Status: Offline
Posts: 1817
Date:
Permalink   

If your Store Coupon does not work for some reason or you have to "make it right" with that coupon..... Type in the price of the item, price override, scan coupon, 1 Enter, clean, override, enter......

53380 - Digital Coupon Not working


__________________
Mr Frontenac

Date:
Permalink   

EUID_Unknown wrote:

If your Store Coupon does not work for some reason or you have to "make it right" with that coupon..... Type in the price of the item, price override, scan coupon, 1 Enter, clean, override, enter......

53380 - Digital Coupon Not working


 Our touchscreen registers don't have an override button.



__________________
Anonymous

Date:
Permalink   

Every store has their unique rules.  What I use to be able to do at my other store:  compete freedom like they trusted you with a set of manager keys to sniping over little details.  Kroger is stupid and needs to crack down on company policy.  I've worked at three/four stores and each store has a unique store policy that mirrors the company policy.  They basically use the company policy as a stepping stone then tweak it according to their clientele needs, wants and theft patterns.  Which is wrong but they do it.



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard