So our store has new Cisco IP phones being installed in them along with new registers n network / wifi. Some of the phones act like normal with the extension listed but other ones on the floor say "please lift for assistance." What exactly are the purpose of these and where do they ring to? Are we as employees still able to use them like normal or are they more restricted. Just curious as to also how one will answer an outside line on the ones like these that don't have the side panel (Line 1,2,3, all zone page, kroger support, etc) Also do the portables work in any spacial way or are they just like a normal cordless?
-- Edited by UC151 on Thursday 7th of September 2017 11:41:35 AM
We have these at our store too. I see one by the beer isles, we have a "beer station" where customers can make their own growlers and six-packs. And there's a Cisco phone there with that sign for assistance. I wonder who picks that up...
Our Uscans have the portable phones. The FES's use them to page the store to call people up to cashier and stuff. The registers have the Cisco phones. So I guess they both work the same.
"Please lift for assistance phones" ring to Guest Care/Money Services if they are pickedup. If you want to use them as a "normal phone" look at the screen for the 4 digit extension and hit the button next to it. (Looking at the screen left side 2nd button).....All Zone Page...is Paging.... (Paging I have seen as 2700, 2770) You can actually transfer a call to Page.......
Something you will think is weird.....no more Auto 101 paging, AutoPages are now 141, when you park one of these calls it becomes 131, 132, 133.....
Our old Panasonic system we had could do that from the phones with LCD (like the customer service, management / departments / receiving phone) but it worked the same way. Normal phone call to the custy and they could still communicate normally to the picked up phone back n forth, but our end of the phone convo would go over the speakers. lol quite amusing as our service desk did it once and she's like "hello?....hello?" :P it was a horrible way lol
EUID_Unknown wrote:
"Please lift for assistance phones" ring to Guest Care/Money Services if they are pickedup. If you want to use them as a "normal phone" look at the screen for the 4 digit extension and hit the button next to it. (Looking at the screen left side 2nd button).....All Zone Page...is Paging.... (Paging I have seen as 2700, 2770) You can actually transfer a call to Page.......
Something you will think is weird.....no more Auto 101 paging, AutoPages are now 141, when you park one of these calls it becomes 131, 132, 133.....
Autopages? What are those? Like automated system pages / record and hang up types of pages?
-- Edited by UC151 on Thursday 7th of September 2017 07:46:38 PM
-- Edited by UC151 on Thursday 7th of September 2017 07:47:48 PM
Auto Page......... Produce Department Phone Call on 1-0-1
Ahhhhhh. Ok that makes sense. Ours tonight were going "There is a call holding for customer service on 1-4-1." Makes sense. Is 141 just to pick it up then like Line 1, etc.
141 are calls not answered by Guest Care, Produce or Meat. They will ring your phone and then will AutoPage to 141.....etc if they are not answered or after hours all phone calls will AutoPage to 141.... When there calls are picked and placed back on park.... they go to 131.......
Ok. Is it normal for a MOD phone to be able to be dialed direct by a customer on an outside line. MOD tonight said a customer dialed him directly as his portable rang like normal but there was a customer on the end of the line, no page, no call from service desk alerting him, just his portable suddenly ringing.
I've actually been curious about if our system allows directly dialing an extension but have never had an opportunity to test it. Sounds like at least at your store it's possible, UC151, and someone knew the extension number for the portable.
I've actually been curious about if our system allows directly dialing an extension but have never had an opportunity to test it. Sounds like at least at your store it's possible, UC151, and someone knew the extension number for the portable.
It has been a while since I have tried it.
On our old system, you could dial the land line phones directly with the extension. Type in extension when the recording starts playing the list of departments. I was never able to dial a portable directly. Also on our old system, the courtesy phones in the store had an extra button to the right. Pressing the button next to the 4 digit extension and then that button would let you do an overhead page.
Now, it is as described above using 2700 to make an overhead page. None of the courtesy phones are labeled with the extensions so you can't have anyone page you back to the courtesy phones.
Cisco Phones have their #'s in the Digital Screens......you have to look at the # before picking up the phone. IF you want to dial the extension from outside the store, dial the Main Phone number and hit * then the extension.
If someone is new to the store.....you will always hears...... "Please dial 2700" when people are making pages........because that is what appears when making pages.
If you have Cisco Phones ....there are alot of extra features that you will never use and or not know how to turn off........ DND - Do Not Disturb.......was fun trying to figure out how to turn it off! Also, there's is a delay in you talking into the phone and it going out over the speakers......takes a second to get used too.
Tried it tonight, and we do support direct inward dialing. At the autoattendant menu, type the extension and it'll ring that phone
That's not exactly DID in the normal sense as I know it (all extensions would have both an outside accessible line number (direct dial number) attached to the phone, along with the internal extension.) But wow that's surprising the portables are configured to be DID on auto-attendant. I would of thought they'd of been auto-transferred to service desk or auto page.
EUID_Unknown wrote:
Cisco Phones have their #'s in the Digital Screens......you have to look at the # before picking up the phone. IF you want to dial the extension from outside the store, dial the Main Phone number and hit * then the extension.
If someone is new to the store.....you will always hears...... "Please dial 2700" when people are making pages........because that is what appears when making pages.
If you have Cisco Phones ....there are alot of extra features that you will never use and or not know how to turn off........ DND - Do Not Disturb.......was fun trying to figure out how to turn it off! Also, there's is a delay in you talking into the phone and it going out over the speakers......takes a second to get used too.
Hah, did this myself accidentally yesterday night with calling for produce for a customer question. Oops realized I was looking at the All Page extension and quickly paused, "correction Produce, please call 2281, Produce 2281, thank you" :P
Will 2700 connect to overhead if we dial that extension from one of the courtesy phones if it's in "normal" mode vs "assistance mode"
-- Edited by UC151 on Saturday 9th of September 2017 11:54:31 PM
-- Edited by UC151 on Saturday 9th of September 2017 11:55:49 PM
