So that they can pay half on one card and the other half on the other, but, you can't do math in your head to figure out the exact number? But they can, and then they silently look at you like you're an idiot.
Haven't had that happen to me. Although, I know I've been behind customers that have done that. And I do feel for the cashiers for sure.
But what gets me, I had a customer that was getting all up in his feelings at me yesterday when I was in the Deli. As he asked for half a pound of ham chipped. And I was like cool, what flavor would you like? As we have all kinds of ham and normally when someone wants something chipped or even say they want X amount of slices, they tend to lead with what kind they would like.
But dude, he must have thought I was trying to drive him towards a more expensive kind. As he was like "I don't want an expensive ham". Which at that point I just grabbed the Heritage Farm Chopped ham. Save him some money and usually the one folks go for anyway and thinking that be the end of the situation. Nope, as I'm chipping away and at .30 lbs. Dude is giving me another angry look or like I'm stupid and is saying "That's too much. I didn't tell you I wanted that much. Or cut like that." To which I told him it wasn't even at half a pound yet and that chipping means falling apart. But he was insistent that he would just have to take what I already had up there and looking all like he wanted to throttle someone.
But, thankfully I calmly explained to him I could chuck the chipped ham and shave it instead. But as a future reference to him chipping means to make something fall apart. And if you just want it thin without falling apart it's called shaved. To which he had a better attitude after that. And I got him some pepper jack as well cut the way he wanted that time. Even put the make it right sticker on there for free on his meat. But seriously though, I hate when customers try and make you feel or look stupid when you are doing something they said to do. And don't even realize they are using the wrong terminology.
Another example was also had a female customer wanted some pasta with vegetable salad and Jack's potato salad. But again instead of saying those EXACT words. She just hit her fingers against the display case and was all "I want a pound of this and this". And ironically enough I wasn't looking at the case when she did the whole this and this thing. So I asked her again once I had the containers I needed. And she was all rolling her eyes and huffing at me. Going this and this and still I had to be the one to say what each item was.
Now I'm not sure if the woman knew how to read or just saying something along the lines of you should know what is in your own salad case or not. But it's like dude, they had changed up meats and even the salad case since I was last in there. Even the placement of things. So if you don't know how to use your words. Don't try and make me look like the fool, when you are randomly pointing things out. I mean at the very least she could have described what she wanted or something to that affect. Nobody really understands what "this and this" is. If you aren't specific enough in the first place.
Haven't had that happen to me. Although, I know I've been behind customers that have done that. And I do feel for the cashiers for sure.
But what gets me, I had a customer that was getting all up in his feelings at me yesterday when I was in the Deli. As he asked for half a pound of ham chipped. And I was like cool, what flavor would you like? As we have all kinds of ham and normally when someone wants something chipped or even say they want X amount of slices, they tend to lead with what kind they would like.
But dude, he must have thought I was trying to drive him towards a more expensive kind. As he was like "I don't want an expensive ham". Which at that point I just grabbed the Heritage Farm Chopped ham. Save him some money and usually the one folks go for anyway and thinking that be the end of the situation. Nope, as I'm chipping away and at .30 lbs. Dude is giving me another angry look or like I'm stupid and is saying "That's too much. I didn't tell you I wanted that much. Or cut like that." To which I told him it wasn't even at half a pound yet and that chipping means falling apart. But he was insistent that he would just have to take what I already had up there and looking all like he wanted to throttle someone.
But, thankfully I calmly explained to him I could chuck the chipped ham and shave it instead. But as a future reference to him chipping means to make something fall apart. And if you just want it thin without falling apart it's called shaved. To which he had a better attitude after that. And I got him some pepper jack as well cut the way he wanted that time. Even put the make it right sticker on there for free on his meat. But seriously though, I hate when customers try and make you feel or look stupid when you are doing something they said to do. And don't even realize they are using the wrong terminology.
Another example was also had a female customer wanted some pasta with vegetable salad and Jack's potato salad. But again instead of saying those EXACT words. She just hit her fingers against the display case and was all "I want a pound of this and this". And ironically enough I wasn't looking at the case when she did the whole this and this thing. So I asked her again once I had the containers I needed. And she was all rolling her eyes and huffing at me. Going this and this and still I had to be the one to say what each item was.
Now I'm not sure if the woman knew how to read or just saying something along the lines of you should know what is in your own salad case or not. But it's like dude, they had changed up meats and even the salad case since I was last in there. Even the placement of things. So if you don't know how to use your words. Don't try and make me look like the fool, when you are randomly pointing things out. I mean at the very least she could have described what she wanted or something to that affect. Nobody really understands what "this and this" is. If you aren't specific enough in the first place.
That was very nice and cool of you to give that guy the deli meat free. That is what separates Kroger from other grocery stores and what separates good Kroger stores from unfriendly Kroger stores. That customer probably walked in aggravated and frustrated and him not knowing the proper terms for what way meat was sliced and then getting it "wrong" just added more aggravation. Good for you though. Wish more employees understood how simple things like this could improve the friendly scores and make everything go smoother, and also help with shared success checks.
"SHAVED" and "CHIPPED" or "sliced deli style" are words that can mean something just a little different to different people. To some people, Shaved and Chipped mean exactly the same thing.
"Shaved" might mean 'sliced so thin it is falling apart, and might end up looking like you scraped it with a carrot peeler" but to someone else, it may mean "sliced very thinly, but still holding together and will pile nicely in thin layers on the bread to make a nice thick sandwich" or to someone else it means "chipped so you have lots of tiny crumbling pieces".
This is why I think it is important to ALWAYS ask, as politely as possible, for the customer to explain in more detail how they want it cut, if there is the *slightest* question in your mind about how thick or thin they want the meat sliced.
You probably have noticed that, depending on the type of meat being cut.........some of it holds together a lot better, others will fall apart easily even when you are slicing it a little thicker than you want to. Some will slice VERY thinly and not fall apart (because of the "glue" that holds together the cheaper types of processed ham or turkey) and others, like some roast beef if it on the end and is fairly well done, may crumble and fall apart.
It's worse when they can't multiply: 3.5 lbs @ $5.25 = ?? what was that now?I don't under stand....$18.73.Then I've had others that can't understand why isn't the special discount coming off when it's right in front of their eyes...If you don't use math you loose it.I've gotten praise from customers for being able to mental math and ridicule for doing mental math.All I know is society is getting dumber and dumber thanks to smart technology.
"SHAVED" and "CHIPPED" or "sliced deli style" are words that can mean something just a little different to different people. To some people, Shaved and Chipped mean exactly the same thing.
"Shaved" might mean 'sliced so thin it is falling apart, and might end up looking like you scraped it with a carrot peeler" but to someone else, it may mean "sliced very thinly, but still holding together and will pile nicely in thin layers on the bread to make a nice thick sandwich" or to someone else it means "chipped so you have lots of tiny crumbling pieces".
This is why I think it is important to ALWAYS ask, as politely as possible, for the customer to explain in more detail how they want it cut, if there is the *slightest* question in your mind about how thick or thin they want the meat sliced.
You probably have noticed that, depending on the type of meat being cut.........some of it holds together a lot better, others will fall apart easily even when you are slicing it a little thicker than you want to. Some will slice VERY thinly and not fall apart (because of the "glue" that holds together the cheaper types of processed ham or turkey) and others, like some roast beef if it on the end and is fairly well done, may crumble and fall apart.
That's why deli people show a sample to the customer to make sure it's what they want before continuing to slice.
Haven't had that happen to me. Although, I know I've been behind customers that have done that. And I do feel for the cashiers for sure.
But what gets me, I had a customer that was getting all up in his feelings at me yesterday when I was in the Deli. As he asked for half a pound of ham chipped. And I was like cool, what flavor would you like? As we have all kinds of ham and normally when someone wants something chipped or even say they want X amount of slices, they tend to lead with what kind they would like.
But dude, he must have thought I was trying to drive him towards a more expensive kind. As he was like "I don't want an expensive ham". Which at that point I just grabbed the Heritage Farm Chopped ham. Save him some money and usually the one folks go for anyway and thinking that be the end of the situation. Nope, as I'm chipping away and at .30 lbs. Dude is giving me another angry look or like I'm stupid and is saying "That's too much. I didn't tell you I wanted that much. Or cut like that." To which I told him it wasn't even at half a pound yet and that chipping means falling apart. But he was insistent that he would just have to take what I already had up there and looking all like he wanted to throttle someone.
But, thankfully I calmly explained to him I could chuck the chipped ham and shave it instead. But as a future reference to him chipping means to make something fall apart. And if you just want it thin without falling apart it's called shaved. To which he had a better attitude after that. And I got him some pepper jack as well cut the way he wanted that time. Even put the make it right sticker on there for free on his meat. But seriously though, I hate when customers try and make you feel or look stupid when you are doing something they said to do. And don't even realize they are using the wrong terminology.
Another example was also had a female customer wanted some pasta with vegetable salad and Jack's potato salad. But again instead of saying those EXACT words. She just hit her fingers against the display case and was all "I want a pound of this and this". And ironically enough I wasn't looking at the case when she did the whole this and this thing. So I asked her again once I had the containers I needed. And she was all rolling her eyes and huffing at me. Going this and this and still I had to be the one to say what each item was.
Now I'm not sure if the woman knew how to read or just saying something along the lines of you should know what is in your own salad case or not. But it's like dude, they had changed up meats and even the salad case since I was last in there. Even the placement of things. So if you don't know how to use your words. Don't try and make me look like the fool, when you are randomly pointing things out. I mean at the very least she could have described what she wanted or something to that affect. Nobody really understands what "this and this" is. If you aren't specific enough in the first place.
That was very nice and cool of you to give that guy the deli meat free. That is what separates Kroger from other grocery stores and what separates good Kroger stores from unfriendly Kroger stores. That customer probably walked in aggravated and frustrated and him not knowing the proper terms for what way meat was sliced and then getting it "wrong" just added more aggravation. Good for you though. Wish more employees understood how simple things like this could improve the friendly scores and make everything go smoother, and also help with shared success checks.
Thanks for saying that. Although I was still mentally WTFing the guy, lol.
"SHAVED" and "CHIPPED" or "sliced deli style" are words that can mean something just a little different to different people. To some people, Shaved and Chipped mean exactly the same thing.
"Shaved" might mean 'sliced so thin it is falling apart, and might end up looking like you scraped it with a carrot peeler" but to someone else, it may mean "sliced very thinly, but still holding together and will pile nicely in thin layers on the bread to make a nice thick sandwich" or to someone else it means "chipped so you have lots of tiny crumbling pieces".
This is why I think it is important to ALWAYS ask, as politely as possible, for the customer to explain in more detail how they want it cut, if there is the *slightest* question in your mind about how thick or thin they want the meat sliced.
You probably have noticed that, depending on the type of meat being cut.........some of it holds together a lot better, others will fall apart easily even when you are slicing it a little thicker than you want to. Some will slice VERY thinly and not fall apart (because of the "glue" that holds together the cheaper types of processed ham or turkey) and others, like some roast beef if it on the end and is fairly well done, may crumble and fall apart.
I agree with this. And as the other poster said, is why I normally slice a piece and show them. Even though some people are getting so lippy lately it's all "I want, this, this, and this. And I don't want a sample and you don't have to show me." Like if you have to show them, it's showing how much of a idiot you are.
But yea, if there aren't a bunch of customers and just a few. I would have tried to elaborate more with the guy if he wanted it crumbling apart of if he wanted it thin enough to see his face(which is kind of our store's version of shaved and it's still together). But yea as he was already kind of huffy cause he had to wait and with other customers too and helping a new person find things, I was just trying to take more of the initiative and get it cut and done.
Honestly though, I don't think some folks realize just how busy we get on weekends. And with it being football season and others going back to school. The deli is truly busy as hell right now. And if you don't come early enough to beat the rush, you are going to have to wait a little while longer as we only have 5 and 1/2(I say half cause the other slicer we have is in sub shop. And although we can use it. They still need to have time to cut their stuff as well. And at times they clean their slicer much earlier than we do. So if there is a bunch of customers at one time. Then that means there are all 3 of the main meat slicers occupied. Not to mention the Clicklist orders we have to stay on top of too) to work with at one time. So yea, I think it was a combo of that dude already having a 'tude coming in and then with it being the day of one of the big games as well as folks getting lunch fixings for their families, all added up to not such a open-minded guy for a time. But just glad I kept my cool in general. Don't have a hair trigger or anything. But the way some customers talk down to you at times, really makes you want to lip off back some days in return.
"SHAVED" and "CHIPPED" or "sliced deli style" are words that can mean something just a little different to different people. To some people, Shaved and Chipped mean exactly the same thing.
"Shaved" might mean 'sliced so thin it is falling apart, and might end up looking like you scraped it with a carrot peeler" but to someone else, it may mean "sliced very thinly, but still holding together and will pile nicely in thin layers on the bread to make a nice thick sandwich" or to someone else it means "chipped so you have lots of tiny crumbling pieces".
This is why I think it is important to ALWAYS ask, as politely as possible, for the customer to explain in more detail how they want it cut, if there is the *slightest* question in your mind about how thick or thin they want the meat sliced.
You probably have noticed that, depending on the type of meat being cut.........some of it holds together a lot better, others will fall apart easily even when you are slicing it a little thicker than you want to. Some will slice VERY thinly and not fall apart (because of the "glue" that holds together the cheaper types of processed ham or turkey) and others, like some roast beef if it on the end and is fairly well done, may crumble and fall apart.
That's why deli people show a sample to the customer to make sure it's what they want before continuing to slice.
Yep, and as I had mentioned in my other post. That normally I do show the customers if that is the right way they want it cut. Especially if it's really thick or super thin in regards to how they want it. But yea we had so many customers and so few hands behind the counter that day. I was just trying to get through it and on to the next customer. As well as trying to help out a new person as well. Cause the other co-complainer(I'll dubber) was taking tons of bathroom breaks and breaks to eat and sit down, etc. And as usual with scheduling being the way it is of late. We didn't have closers in various spots. So some of the deli peeps that were meant to be on that night were in other areas working. So in general it was a bit of a busy hot mess of a situation.
Honestly though, I don't think some folks realize just how busy we get on weekends. And with it being football season and others going back to school. The deli is truly busy as hell right now. And if you don't come early enough to beat the rush, you are going to have to wait a little while longer as we only have 5 and 1/2(I say half cause the other slicer we have is in sub shop. And although we can use it. They still need to have time to cut their stuff as well. And at times they clean their slicer much earlier than we do. So if there is a bunch of customers at one time. Then that means there are all 3 of the main meat slicers occupied. Not to mention the Clicklist orders we have to stay on top of too) to work with at one time. So yea, I think it was a combo of that dude already having a 'tude coming in and then with it being the day of one of the big games as well as folks getting lunch fixings for their families, all added up to not such a open-minded guy for a time. But just glad I kept my cool in general. Don't have a hair trigger or anything. But the way some customers talk down to you at times, really makes you want to lip off back some days in return.
Our deli has a small Kysor case where they put pre-sliced 1-pound packages of the most common types of meat and cheeses. That way the customer can just come in and grab one without having to wait in line. Any that are left at the end of the day are scanned out. We also have a kiosk where customers order what they want on a computer screen and pick it up later.
Honestly though, I don't think some folks realize just how busy we get on weekends. And with it being football season and others going back to school. The deli is truly busy as hell right now. And if you don't come early enough to beat the rush, you are going to have to wait a little while longer as we only have 5 and 1/2(I say half cause the other slicer we have is in sub shop. And although we can use it. They still need to have time to cut their stuff as well. And at times they clean their slicer much earlier than we do. So if there is a bunch of customers at one time. Then that means there are all 3 of the main meat slicers occupied. Not to mention the Clicklist orders we have to stay on top of too) to work with at one time. So yea, I think it was a combo of that dude already having a 'tude coming in and then with it being the day of one of the big games as well as folks getting lunch fixings for their families, all added up to not such a open-minded guy for a time. But just glad I kept my cool in general. Don't have a hair trigger or anything. But the way some customers talk down to you at times, really makes you want to lip off back some days in return.
Our deli has a small Kysor case where they put pre-sliced 1-pound packages of the most common types of meat and cheeses. That way the customer can just come in and grab one without having to wait in line. Any that are left at the end of the day are scanned out. We also have a kiosk where customers order what they want on a computer screen and pick it up later.
We have the grab and go at my store as well. No kiosk for picking up stuff later physically in the store(yet, I should say. As I always come in and they seem to have something different going on, one way or another). And we do have Clicklist. But yea, on the weekends we can barely keep up with the grab and go. Even if we are trying to stay on top of it, it goes pretty quickly. Or some customers will just look through it really quick and be like, "I want the salami that is out there. But cut even thinner than it already is". So unfortunately at times we end up having to do the exact same thing that is in the grab and go, but at a different thickness than what is readily available. So essentially double the work.
