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Post Info TOPIC: Being a cashier and being asked if an item is in stock or where to find X product
Anonymous

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Being a cashier and being asked if an item is in stock or where to find X product
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I don't know these things... I'm not a manager or stocker... So what exactly am I supposed to say to a customer that asks me such questions when I'm walking through the isles to go on my break? I mean, if they ask where bread or eggs are, yeah, I can tell them that. But if they have Jimmy Dean gourmet vanilla extract with the bacon wrapped flavor packet... yeah, I don't know....

 



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Anonymous

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Don't walk down the aisles that have people in them. 



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That is another issue in stores, big stores need a permanent "Store information" person. Most times customers will never see anyone in an aisle.....if they do.....your dear in headlight with the actual item they are referring too! (Cashiers, Baggers, Deli Clerks, Produce Clerks do not know every items we carry in the grocery aisles)

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What I do is this when I'm break: fake a phone call and hold my free hand over my other ear to "hear" them better.

Or if that don't work, I tell them where I think it may be, if they say it's not where it would normally be, then I say that we are out of the product and we should have more in by tomorrow. (Later I find out that we have tons of said product in back).

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How about NO?!?

 

Anonymous

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I just tell customers I hang out mostly in the check stand and we are tethered to about 10 feet.  Let me get you someone who does inventory for you.  They hush up really fast.  Or get madder than mad.  But that's not my place to judge it's God's.  I just show up for work to eat.  I tell them talk to management I don't write the schedule.  I apologize for showing up to work today.  I literately do this to people and they hate it or love it.  They hate it when they're shove the truth in their mouth.

3:10: 

For even when we were with you, this we commanded you: that if any would not work, neither should he eat.


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If I am on break and get approached, simply if it is very close by (an aisle away or two) I will direct them to the item or tell them where to find it, but otherwise I will default to "I apologize in advance, but I am currently off the clock and I do not know that information. If you want to wait here, I'll page or get someone from X department to assist you and they will be along shortly to answer your question / concern" and they are generally understanding about that then. If it happens at the check-stands, call for X department on overhead page and have them dial you. As long as you are doing something to assist the customer, they're generally more understanding and not sensing you're trying to brush them off.



-- Edited by UC151 on Tuesday 12th of September 2017 02:55:22 PM

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Bakerchick25

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EUID_Unknown wrote:

That is another issue in stores, big stores need a permanent "Store information" person. Most times customers will never see anyone in an aisle.....if they do.....your dear in headlight with the actual item they are referring too! (Cashiers, Baggers, Deli Clerks, Produce Clerks do not know every items we carry in the grocery aisles)


 This^ all day. Hence I hate that they always put a damn promo table all the way back in the dairy section. As you get all kinds of peeps looking for random things. That I have no clue where they are located.



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Anonymous

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If I'm out and about in the store, like on break or whatever, and a customer asks where something is, I still go searching for it with them, 90% of the time. The only times I don't do it is when the customer is rude as hell to me for no reason when I only got one word out. I tell them I don't know where it is and to go to ask the customer service desk. But most of the time I go looking through the aisles for it because I know how it feels to be a customer in a large store and don't know where something is and I just hope that some random employee, their department or not, can help me. So I can relate.



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Anonymous wrote:

If I'm out and about in the store, like on break or whatever, and a customer asks where something is, I still go searching for it with them, 90% of the time. The only times I don't do it is when the customer is rude as hell to me for no reason when I only got one word out. I tell them I don't know where it is and to go to ask the customer service desk. But most of the time I go looking through the aisles for it because I know how it feels to be a customer in a large store and don't know where something is and I just hope that some random employee, their department or not, can help me. So I can relate.


 Then you automatically get to restart your break from the beginning? Because that's what I would do.



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How about NO?!?

 

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