I sometimes get put into this situation lately cause it's been quite busy the past couple weeks since labor day. Like my shift would end at 9pm (store closes at midnight), and my supervisor has always said to shutdown the Uscan, and then they can go to the other lanes.
I usually try to start the process 15 minutes before the shift ends. But when it's really busy, customers get angry that I'm shutting them down.
Some of them even try to beg me to use them even though they clearly see the closed sign and that I'm trying to shut them down. They beg... like with the "pretty please" and what not. Now, I did that once, then another customer saw that and got mad that I gave that customer special treatment.
So what I'm asking here, it's easy to be abrupt and just deny customers from using the Uscans by just flat out saying No. But how do you close them down without pissing customers off when it's so busy the customers are lining up in the aisles? Cause if they keep using the Uscans, I'd be there past the end of my shift.
And no, at that time, the supervisor is off somewhere doing god knows what, counting money in the office or something. And there's no other cashier that can take over for me. It's always been, my shift ends, I close down the lanes.
I sometimes get put into this situation lately cause it's been quite busy the past couple weeks since labor day. Like my shift would end at 9pm (store closes at midnight), and my supervisor has always said to shutdown the Uscan, and then they can go to the other lanes.
I usually try to start the process 15 minutes before the shift ends. But when it's really busy, customers get angry that I'm shutting them down.
Some of them even try to beg me to use them even though they clearly see the closed sign and that I'm trying to shut them down. They beg... like with the "pretty please" and what not. Now, I did that once, then another customer saw that and got mad that I gave that customer special treatment.
So what I'm asking here, it's easy to be abrupt and just deny customers from using the Uscans by just flat out saying No. But how do you close them down without pissing customers off when it's so busy the customers are lining up in the aisles? Cause if they keep using the Uscans, I'd be there past the end of my shift.
And no, at that time, the supervisor is off somewhere doing god knows what, counting money in the office or something. And there's no other cashier that can take over for me. It's always been, my shift ends, I close down the lanes.
Why do you close u scan at 9pm? most stores close regular lanes at like 10 pm, if they close the store at midnight, and leave u scan open til close
I don't know, I'm not the store manager. Our store has 4 Uscans. 3 upfront (that's 19 robots), 1 in the cafe/deli/bistro area. The main Uscan, which they always put me on, 2nd shift, closes at 9pm. Same time as the service desk closes, and also when the deli closes. The other 2 Uscans remain open, manned by two cashiers. Then there's usually about 3 or 4 cashiers on regular lanes at 9pm. They also close one of the two entry doors, so there's only one door customers can enter and exit through. I'm guessing it's a security thing cause there's less associates on the floor.
I don't know what happens after 10pm, cause at 9, I get the hell outta there.
