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Post Info TOPIC: Is it time to dump "Fresh and Friendly?"
Anonymous

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Is it time to dump "Fresh and Friendly?"
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I posed this question several months ago but didn't get much response. Is "Fresh & Friendly" just another BS customer service initiative?



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Anonymous

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sounds like it from the recent news kroger biggest new thing is "scan and go"



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Guru

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Posts: 1817
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Is it time to dump
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"Fresh & Friendly" is just like "Customer 1st", something what everyone can get behind to improve the business.

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Anonymous

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RE: Is it time to dump "Fresh and Friendly?"
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It's not a customer service initiative, but rather a hamfisted attempt at neurolinguistic programming.  The idea is that if we repeat it enough, the customers will start to believe it.

It doesn't cause me any particular inconvenience.  I'd rather stick with it (however ineffective) than have to put up with whatever nonsense corporate comes up with next.



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