Or is it better to just stay a cashier? I see people who are on the service desk occasionally run the floor from time to time.
Strangely enough, during my time here, I've seen about 2 people who came in as cashiers, and then after a month they were on the service desk and running the floor. Then a month later, they quit. Now I see this new kid who's been a cashier for a month, and now he's being trained to run the floor.
Depending on your stores and then staffing level it can be good or bad. Service Desk/FES is a Leadership role, so your managing people and sometimes get the wrath of customers and associates alike. If your store is like most I know of right now, just stay a cashier. In the long fun if you want to move up in the company you will need to learn more roles. But there is a reason why your seeing people leave and they ask the "New" guy!
mmm i got sick of being bossed around by someone who didnt know what they were doing so i became a FES.. I DO like it but i dont like my FEM so it sucks any good out of it.
I don't know about the Service Desk. Personally, I never wanted to learn it and every time my CSM and ACSM tried to convince me to give it a try, I refused to reconsider it. Why would I put myself in a job where I have to deal with grumpy, thieving and just outright stupid customers all day long? Are all customers like that? Of course not... but way too many of them are. Extra stress, extra responsibility, but no extra pay. Forget that.
I did however allow myself to be pressured into becoming a floor supervisor at one point. Every night, I came home sick to my stomach because Kroger made me feel like a failure. Don't know how it is now since I've (THANK GOODNESS!) been free from the front end for almost year now since I finally succeeding in ditching that hell hole of a department, but at the time, they wanted no more than three dips a day all the while giving me too few cashiers to pull it off and giving me too few courtesy clerks to bag, keep the foyer full and the go-backs low. On top of that, calling for surge help in order to try to maintain 1 +1 not only earned me the ire of employees from other departments, but also management, because the other departments would end up looking even more trashed than usual due to having to repeatedly use surge help. Don't even get me started whenever Kroger wanted to push these frigging fundraisers, either... having to take calls from management every fifteen minutes asking "how many hunger bags have you sold?" or "how many Shamrocks have you got?" or whatever the heck we had to push. I haven't even gotten to the part yet involving having to try and "contain" front end drama to prevent it from showing its ugly head in front of customers or the part involving call-ins that further cripple and already crippled schedule or having to beg people over the phone to come in or in person to stay later than scheduled. All for NO RAISE IN PAY. Once again:
