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Post Info TOPIC: This week's memorable customers
Mr Frontenac

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This week's memorable customers
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An elderly lady comes through my Uscan, doesn't read the sign that the machine can't take cash. I cash her out at the station, and give her her change. I didn't have quarters to give out, so I give her her 90 cents in dimes. I know it was 90 cents exactly, cause I counted them 3 times, even out loud so she could hear. A few minutes later she comes back saying I owe her a nickle, and I'm like, no.. I don't. She continues arguing, and I'm like screw it, I'm not going to argue over a nickle because she can't remember what I gave her. So she gives me a penny, yeah a penny, and says I should give her a nickle back. So I do it and take the 4 cent loss.

Another elderly lady came through my Uscan and bought an item that was $2.56. She then orders $40 in cash back from the machine. I didn't know she was there until she flagged me down to come help her. She tells me that the machine owes her money. She shows me the receipt and I see that she ordered $40 in cash. The robot didn't display any cash error messages, and was in good condition to take the next customer. So I ask her, did it give her the $40, and she says yes, and shows me two $20 bills. So I say, okay then, it gave you your money. But then she says it owes her $2.56. So now I'm like, wtf. So I try to explain to her, like it shows on the receipt, she was charged $42.56 which covers the item she bought and the cashback that she wanted. She still says that's not right and demands I give her the two dollars. I tell her to go fuss it out with the service desk. I watch as the service desk person tells her the same thing. I don't know what happened after that but I think she just gave up and left. I found this particular case to be quite bizarre because it was almost as if she forgot she bought an item to get that cashback. Maybe forgot is the wrong word. Maybe her brain ignored that fact. Or maybe forgot is the right word. Alzheimer's?

I get sent to the Uscan at the Bistro. Granted, I haven't done much of Bistro at all. I get there and see that the soda fountain machine is out of order. Some guy from upstairs comes down to fix it, and then removes the "out of drinks" signs and tells me it's good to go. So I assumed it's good to go. This couple comes to checkout with some hot food from the deli and they ask me to charge them for a soda and they ask me how to do that. So I just grab one of the empty cups and scan it for them. The lady then proceeds to pay for the order as her husband attempts to get some soda from the machine. He flips through the screens and most of the sodas are grayed out unavailable, not all of them, but most. He then asks his wife if she's already paid, and yep, she did. Just within a couple of seconds before he asked. Oh here we go... She looks at me and goes "so what am I supposed to do now? Where's the soda?" I tell her, my mistake and that she can get a refund at the service desk. She flips out, holds the deli food in front of me and asks "Can I get a refund for my food too?" For a second I actually thought that was a serious question, just for a second, as I was trying to figure out what's so hard about going to the service desk and getting a refund for this dollar cup of soda. And I was actually willing to walk them over to the service desk. But nope, she throws another snide remark at me and says "how am I supposed to eat my food? Huh? there's no soda. You should have thought of that before." By that point, I'd already tuned them out and was looking in the other direction. I was done with them. Her husband offered her a compromise and just told her to get some iced tea instead. Then they left.

There was some halloween stuff with a whole section that was marked at like 60% off or something like that. A couple came through my line with like 30 items of a particular product there. When I scanned them, they showed up as the regular price, and they were adamant that they should be discounted because they were in that section. 30 items was a lot, so I saw one of the co-managers walking by and asked him for help. He comes over and the couple try to explain to him that these items should be discounted. He argues back that those items shouldn't have been there in the first place and that they are not discounted. The couple continues to argue, and he just says "you know what, fine, let 'em have it" and just walks away. Lady did not like the way he said that, and as I was overriding the prices of the items, she tells me how rude he was. Asks me if he is like that with all his customers. She then tells me that she's going to file a complaint against him stating how rude he was, and asks me what his name was. She and her boyfriend pay for the stuff and they both thank me for being nice to them.

 



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Anonymous

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LOL wow some people are just idiots disbelief



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Veteran Member

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You should ask one of your FEMs to train you how to process a return at your register. It makes it much easier with situations like the one you mentioned at the bistro. People dont get nearly as irate if you can give them their money back right then and there. Also helpful if you forget a customers coupon, they are always pleasantly surprised when you go the extra ways to make it right for them.



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I should add that I only do these returns at my register if I know it is a mistake I made. I dont feel I have the training to detect scams and other things that come along with standard returns that the Service Desk deals with 



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Anonymous

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I had a guy ask me about the flu shots in the pharmacy which is funny because I work in the meat dept.  I told him to ask the pharmacy or customer service and he said when do we get our free meal for a shot.  I told him Kroger will donate a meal but he said he would like it instead.  So I said ask the pharmacy or customer service. LOL!!!!



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