So at my store, we have more than one Uscan, each manned by their own attendant. It's super busy. While I'm helping one customer, another customer from the other Uscan comes over and asks for my help, because they assume I control both all of the Uscans, which I don't. I tell them I'll be right there. Usually, the attendant that's there would already have taken care of them by the time I get there, like they're supposed to. So I finished with that one customer, and another customer from my Uscan needs help, and then another one needs help.
While I'm cashing out the last customer at my attendant station, the lady from the other Uscan who had asked for my help a couple minutes ago walks by with their groceries. Obviously the attendant that was in control of that Uscan helped them out. Then they give me this very sarcastic remark, "thank you for helping me out," as they walk towards the door.
Are you allowed to leave your post? At my place, we have only one Uscan , and the attendant is not allowed to leave it.
But in any case, she was wrong to get mad at you. You are either not allowed to leave your uscans, or you couldn't leave because you had your own customers.
The problem is with self entitled customers that think they have the priority over everybody else and they don't understand that we have our own sections and our own customers.
Maybe you could have told her that you will alert the other attendant and he will help her.
Am I allowed to leave? Honestly, I can't really give a definitive answer to that. I've had one FEM tell me to just go and do a price check when I came to them with a question a customer had about an item. I've seen one ACSM, multitask doing the service desk and the Uscan at the same time. I leave all the time to put stray baskets and carts back in the foyer area (can't think of a better word for it). And I always come back. It's not like I spend 5 minutes away from the Uscan, it's always a few seconds. Plus, I also have to fetch customers cigarettes all the time. And that's all the way across the front end. I've never been yelled at for leaving the Uscan, let's put it that way. I've never been questioned as to why I left. So I don't think we have such a rule. I think common sense is just relied upon. You know, like, this is your Uscan. Work it. Don't go off somewhere and talk on your cellphone for 10 minutes.
The managers and cashiers walking by who know how to work the Uscan usually help the customer out if the attendant isn't there or is busy helping the one customer. They sign in with their own logins.
Yes, usually, I tell the customer that the other attendant will help them, and I point them out. But sometimes, I don't even know who the attendant is (we have 3 Uscans at the front, 1 at the bistro), and there can be some shuffling around. Like a supervisor takes over and tells the attendant to open at a register, and then the supervisor goes to the service desk or some other place. Or one attendant is swapped for another cause they're on their break or their shift ended. And if they're not chatting with the other cashiers, they're bagging for the other cashiers. And there have been times when I've told one customer to just wait for the attendant to come and help them, and 3 minutes go by and they're still standing there.
I, personally, used a queue system in my head. Some things could jump that queue but if everything was just moving along it would be first come first serve. I'd have said to the next person who walked up "just one sec let me check up on something first" and looked over. It can get REALLY busy and I know you feel like it's your fault for not being able to get away, but you can't be everywhere at once.
Don't let it worry you too much. She probably forgot about it 5 mins after leaving the store.
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Would you like fries with th... I mean, your milk in a bag?
Dude, you gotta stop taking it so personally whenever some customer throws a tantrum.
Like the others have said, she clearly thought the world revolved around her and f##k the other people who asked for your help first.
Don't bother overthinking their "anger" at you or feeeling the need to defend yourself.
One time some fat egocentric c#ntbag at UScan tried to get me in trouble over something stupid and the FEM took up for me and noticed that she was being overly hostile towards him too.
Again, you're not in the wrong, no need to worry.
UScan attracts the most impatient, unpleasant asswipe customers, hence why everyone hates doing it.
So at my store, we have more than one Uscan, each manned by their own attendant. It's super busy. While I'm helping one customer, another customer from the other Uscan comes over and asks for my help, because they assume I control both all of the Uscans, which I don't. I tell them I'll be right there. Usually, the attendant that's there would already have taken care of them by the time I get there, like they're supposed to. So I finished with that one customer, and another customer from my Uscan needs help, and then another one needs help.
While I'm cashing out the last customer at my attendant station, the lady from the other Uscan who had asked for my help a couple minutes ago walks by with their groceries. Obviously the attendant that was in control of that Uscan helped them out. Then they give me this very sarcastic remark, "thank you for helping me out," as they walk towards the door.
Honestly I see where the customer was coming from. You told the customer you would be right there. You did not tell the customer it was not your area, nor did you page for help to that uscans bank. So the customer was depending on you showing up. No telling how long it took the other attendant to show up and help, and it is very frustrating to have to wait forever at self checkout, over something stupid, like that help s on the way command, that will sometimes show up for no reason. So what you should have done was let the customer know you were not the attendant for that station, but that you will immediately page that attendant to assist that customer. It was rude of you to say you would help and then not. I realize you may have forgotten, but sometimes customers can be at a time crunch, and delays at sco are frustrating.
