A customer was checking out at my Uscan, and as I was walking around I see his screen had a help is on the way screen on it because he had initiated an item void. I also saw that the pinpad's screen was saying "processing..." So I go to this guy and clear the screen, and then I ask him to give me the voided item. That's when things started getting weird.
He responds "I don't understand, man. Just want to pay." I respond, "Okay, but can I please have this item you just voided?" And that's when he immediately demands to speak to a manager. He didn't want to speak to me anymore. He yells for one of the ACSM's at the service desk, and they come over.
Customer: Your employee just accused me of stealing. ACSM: Okay. What did he say? Customer: Why don't you ask him. ACSM: I'm not asking him, I'm asking you. Customer: No, you ask him. ACSM: But I'm asking you. Customer: Your employee accused me of stealing, man.
The customer then flags down the two security guards who were watching. Another ACSM comes over. So now we have two ACSMs and two security guards talking to this guy who continues to make a scene. He's yelling and demanding that I get fired. Meanwhile, the ACSM's and the security guards are trying to reason with him. I didn't quite get the whole exchange after that, but I think they asked him for the item that he voided. And that's when said "you what, **** all of you." Then threw the groceries on the ground, and walked out of the store.
The ACSM's and security guards come to me and they tell me how funny that situation was and how crazy that guy is. But that I'm not in any trouble. We were all like, what the hell was that about.
Y'all got played. Either he walked out the door with stuff, or his accomplice walked out the door while everyone was distracted with him making a scene. One of the oldest tricks in the book. Nothing crazy about that guy; he knew what he was doing and everyone fell for it.
Haha, If you guys know which store he worked at.....you would completely understand! It was built on an Indian graveyard, next door to another Indian graveyard and then down the street from another!...lol
So what was the item he actually voided? Double Scan ?
So what was the item he actually voided? Double Scan ?
From what I briefly saw on the screen, It was some kind of tea. Either tea bags, or a bottled tea. Though, I was looking around and I didn't see any thing tea related. Usually customers abandon their order and some other customer comes on the Uscan and scans their item, then realize this isn't their order and initiate an item void, and then I come over and just void the transaction for them and they can start theirs. And that was gonna be my next question to him, is if this was his order. But then he said, he just wanted to pay. Which just threw me off. So okay, this is your order, can you give me the voided item. I want to speak to a manager. Okay...
4hourrush wrote:
Will you say which district this store's in? It sounds insane lol.
