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Post Info TOPIC: Getting rid of baggers


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Getting rid of baggers
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So the newest rumor i've heard today is that Kroger is getting rid of baggers? I'm not sure if it's true or not, and if it was supposed to be in all stores or just the one i was in today.



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Anonymous

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I haven't heard anything myself, but it wouldn't surprise me. I mean, Kroger seems to more and more be moving away from the "Customer 1st" strategy and getting rid of baggers would just be more evidence of that. Just recently, they came in and yanked out six of our traditional front end registers and replaced them with more self scans (and more self scans are on the way, from what I've heard), so that's gotta have an impact on how many cashiers/baggers they need/how many hours the front end is budgeted, and Scan, Bag Go is just a couple months away too, so yeah, I can see a point where Kroger no longer has baggers - just cart pushers like Walmart. 



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Anonymous

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Its not like the baggers actually do anything, at least at my store



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Anonymous

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I think it's a bad move.  I've talked to people who say they only shop at Kroger because we have baggers who help speed up the checkout process.  Many customers don't want to bag their own groceries.  They feel that having someone bag their groceries is one of the services they pay for when they shop here.  If checkers have to bag everu order, the lines would back up like crazy.   Between 4 and 8 PM it is like a madhouse at my store.



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Bakerchick25

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4hourrush wrote:

So the newest rumor i've heard today is that Kroger is getting rid of baggers? I'm not sure if it's true or not, and if it was supposed to be in all stores or just the one i was in today.


 Haven't heard that one. But have heard that our Clicklist will soon be delivering orders to people's homes. Sooo not looking forward to that one. Most especially on busy days in the deli. Hell sometimes we barely even can keep up with it now, when the customers come to pick it up, when we have so few folks on. Now we'll be on even more of a time crunch if folks have to be out of the store for their deliveries at a particular time.



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Anonymous

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Well a lot of stores don't even have enough baggers as it is. Plenty of times I'll walk through the front end of a lot of stores and see customers having to bag their own groceries or the cashier doing it. I agree that if I was a customer and paid more to shop at Kroger and also had to bag my own groceries, I'd be upset too because prices are higher at Kroger SO THEY CAN PAY PEOPLE TO BAG GROCERIES. Otherwise why not shop at Meijer or Wal Mart?



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Anonymous

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Much as I hate to see anyone lose their job, I'm very surprised baggers have lasted as long as they have. Where I live, Kroger is the only retailer who even has them. And with everything going to auto scan any way, yeah, you can pretty much count on baggers being extinct in the next 1-3 years.



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Anonymous

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Bakerchick25 wrote:
4hourrush wrote:

So the newest rumor i've heard today is that Kroger is getting rid of baggers? I'm not sure if it's true or not, and if it was supposed to be in all stores or just the one i was in today.


 Haven't heard that one. But have heard that our Clicklist will soon be delivering orders to people's homes. Sooo not looking forward to that one. Most especially on busy days in the deli. Hell sometimes we barely even can keep up with it now, when the customers come to pick it up, when we have so few folks on. Now we'll be on even more of a time crunch if folks have to be out of the store for their deliveries at a particular time.


Kroger has partnered with InstaCart to not only shop for customers (thus bypassing ClickList altogether), but also deliver their groceries. That means in the deli, you're going to start seeing more and more people with the green InstaCart shirts wanting meats, cheeses and so on. InstaCart personal shoppers are on a tight timetable too, so don't be surprised if they are bit more in a "hurry" than your average customer. So on top of regular customers and ClickList, you're gonna have InstaCart personal shoppers too, and unlike ClickList which drops orders off hours in advance, InstaCart personal shoppers will be standing at the service counter like a regular customer would.

As a bigger focus gets placed on self scan, Scan Bag Go and ClickList/InstaCart home delivery, courtesy clerks will likely be needed less and less as the years go on, as will cashiers. That's Kroger's goal because the front end takes a big chunk out of the budget due to how many people are on the schedule, so reduce the size of the front end = more profit for Kroger. There is even a section in our union contract that should the courtesy clerk position be eliminated, whatever courtesy clerks are left will be promoted to a level two clerk position, so don't expect the union to fight to keep the courtesy clerk position - both Kroger and the union seem to have already agreed that there may come a time when the position is no longer "needed".

And yeah, customers will complain about it when it happens... but, it's not like Kroger is listening to customer complaints right now, so...



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Anonymous

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will they get rid of clerks that stock too?



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Anonymous wrote:

will they get rid of clerks that stock too?


Who will stock the shelves?

I doubt CL will be stocking the shelves.  They barely condition. 



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I'm a bagger and I wouldn't mind it, honestly. I have another job to fall back on and I plan on quitting Kroger after I graduate college anyway. I've been there 4 years and I'm totally over it. I'm just hanging tough until I graduate.

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Bakerchick25

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Anonymous wrote:
Bakerchick25 wrote:
4hourrush wrote:

So the newest rumor i've heard today is that Kroger is getting rid of baggers? I'm not sure if it's true or not, and if it was supposed to be in all stores or just the one i was in today.


 Haven't heard that one. But have heard that our Clicklist will soon be delivering orders to people's homes. Sooo not looking forward to that one. Most especially on busy days in the deli. Hell sometimes we barely even can keep up with it now, when the customers come to pick it up, when we have so few folks on. Now we'll be on even more of a time crunch if folks have to be out of the store for their deliveries at a particular time.


Kroger has partnered with InstaCart to not only shop for customers (thus bypassing ClickList altogether), but also deliver their groceries. That means in the deli, you're going to start seeing more and more people with the green InstaCart shirts wanting meats, cheeses and so on. InstaCart personal shoppers are on a tight timetable too, so don't be surprised if they are bit more in a "hurry" than your average customer. So on top of regular customers and ClickList, you're gonna have InstaCart personal shoppers too, and unlike ClickList which drops orders off hours in advance, InstaCart personal shoppers will be standing at the service counter like a regular customer would.

As a bigger focus gets placed on self scan, Scan Bag Go and ClickList/InstaCart home delivery, courtesy clerks will likely be needed less and less as the years go on, as will cashiers. That's Kroger's goal because the front end takes a big chunk out of the budget due to how many people are on the schedule, so reduce the size of the front end = more profit for Kroger. There is even a section in our union contract that should the courtesy clerk position be eliminated, whatever courtesy clerks are left will be promoted to a level two clerk position, so don't expect the union to fight to keep the courtesy clerk position - both Kroger and the union seem to have already agreed that there may come a time when the position is no longer "needed".

And yeah, customers will complain about it when it happens... but, it's not like Kroger is listening to customer complaints right now, so...


 Still makes it worse. Cause it sounds like the InstaCart peeps are going to be just like the customers that come to the counter wanting 20 things cut at a time. Totally forgetting there are other people behind them needing stuff too. >_<

 

Times are are a changing and far faster than I think anybody imagined. Damn, who knew even retail jobs wouldn't be as "secure" as they once were.



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Anonymous

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Yeah looks like soon all the retail jobs will be gone



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Anonymous

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Bakerchick25 wrote:
Anonymous wrote:
Bakerchick25 wrote:
4hourrush wrote:

So the newest rumor i've heard today is that Kroger is getting rid of baggers? I'm not sure if it's true or not, and if it was supposed to be in all stores or just the one i was in today.


 Haven't heard that one. But have heard that our Clicklist will soon be delivering orders to people's homes. Sooo not looking forward to that one. Most especially on busy days in the deli. Hell sometimes we barely even can keep up with it now, when the customers come to pick it up, when we have so few folks on. Now we'll be on even more of a time crunch if folks have to be out of the store for their deliveries at a particular time.


Kroger has partnered with InstaCart to not only shop for customers (thus bypassing ClickList altogether), but also deliver their groceries. That means in the deli, you're going to start seeing more and more people with the green InstaCart shirts wanting meats, cheeses and so on. InstaCart personal shoppers are on a tight timetable too, so don't be surprised if they are bit more in a "hurry" than your average customer. So on top of regular customers and ClickList, you're gonna have InstaCart personal shoppers too, and unlike ClickList which drops orders off hours in advance, InstaCart personal shoppers will be standing at the service counter like a regular customer would.

As a bigger focus gets placed on self scan, Scan Bag Go and ClickList/InstaCart home delivery, courtesy clerks will likely be needed less and less as the years go on, as will cashiers. That's Kroger's goal because the front end takes a big chunk out of the budget due to how many people are on the schedule, so reduce the size of the front end = more profit for Kroger. There is even a section in our union contract that should the courtesy clerk position be eliminated, whatever courtesy clerks are left will be promoted to a level two clerk position, so don't expect the union to fight to keep the courtesy clerk position - both Kroger and the union seem to have already agreed that there may come a time when the position is no longer "needed".

And yeah, customers will complain about it when it happens... but, it's not like Kroger is listening to customer complaints right now, so...


 Still makes it worse. Cause it sounds like the InstaCart peeps are going to be just like the customers that come to the counter wanting 20 things cut at a time. Totally forgetting there are other people behind them needing stuff too. >_<

 

Times are are a changing and far faster than I think anybody imagined. Damn, who knew even retail jobs wouldn't be as "secure" as they once were.


Well... if it makes you feel any better, I really don't think the deli will disappear anytime soon, so Kroger is still going to need employees to slice lunch meat and cheese, along with prepare/serve hot foods. Deli is probably one of the more "secure" departments, for the time being anyway. But yeah, InstaCart has this thing where people, if they so choose, can pay extra to have their groceries delivered "within an hour," so some of them are probably going to be REALLY in a big hurry for the the deli to get them what they need. 



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Bakerchick25

Date:
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Anonymous wrote:
Bakerchick25 wrote:
Anonymous wrote:
Bakerchick25 wrote:
4hourrush wrote:

So the newest rumor i've heard today is that Kroger is getting rid of baggers? I'm not sure if it's true or not, and if it was supposed to be in all stores or just the one i was in today.


 Haven't heard that one. But have heard that our Clicklist will soon be delivering orders to people's homes. Sooo not looking forward to that one. Most especially on busy days in the deli. Hell sometimes we barely even can keep up with it now, when the customers come to pick it up, when we have so few folks on. Now we'll be on even more of a time crunch if folks have to be out of the store for their deliveries at a particular time.


Kroger has partnered with InstaCart to not only shop for customers (thus bypassing ClickList altogether), but also deliver their groceries. That means in the deli, you're going to start seeing more and more people with the green InstaCart shirts wanting meats, cheeses and so on. InstaCart personal shoppers are on a tight timetable too, so don't be surprised if they are bit more in a "hurry" than your average customer. So on top of regular customers and ClickList, you're gonna have InstaCart personal shoppers too, and unlike ClickList which drops orders off hours in advance, InstaCart personal shoppers will be standing at the service counter like a regular customer would.

As a bigger focus gets placed on self scan, Scan Bag Go and ClickList/InstaCart home delivery, courtesy clerks will likely be needed less and less as the years go on, as will cashiers. That's Kroger's goal because the front end takes a big chunk out of the budget due to how many people are on the schedule, so reduce the size of the front end = more profit for Kroger. There is even a section in our union contract that should the courtesy clerk position be eliminated, whatever courtesy clerks are left will be promoted to a level two clerk position, so don't expect the union to fight to keep the courtesy clerk position - both Kroger and the union seem to have already agreed that there may come a time when the position is no longer "needed".

And yeah, customers will complain about it when it happens... but, it's not like Kroger is listening to customer complaints right now, so...


 Still makes it worse. Cause it sounds like the InstaCart peeps are going to be just like the customers that come to the counter wanting 20 things cut at a time. Totally forgetting there are other people behind them needing stuff too. >_<

 

Times are are a changing and far faster than I think anybody imagined. Damn, who knew even retail jobs wouldn't be as "secure" as they once were.


Well... if it makes you feel any better, I really don't think the deli will disappear anytime soon, so Kroger is still going to need employees to slice lunch meat and cheese, along with prepare/serve hot foods. Deli is probably one of the more "secure" departments, for the time being anyway. But yeah, InstaCart has this thing where people, if they so choose, can pay extra to have their groceries delivered "within an hour," so some of them are probably going to be REALLY in a big hurry for the the deli to get them what they need. 


 Yea, maybe for a while at least. I think I even heard, they are trying to come up with plans to put in a BBQ station in our bistro area. So I guess, to some extent they could keep some interest on that front too.

As for the regular deli area, we finally got an auto slicer(which unfortunately can only use it for the grab and go), so I guess they are trying to stay somewhat on top of things for when the insta-cart changes come through. But still I feel like until they learn how to schedule peeps a bit more to properly cover busier days, then we are still kind of screwed at times. As we can have a ton of folks on for Sundays and barely anybody for Friday and Saturday, which is just as busy too. I guess we'll see how things work out though with the new peeps.



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Anonymous

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Just curious about why you can only use your auto slicer for the grab and go? 



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Anonymous

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Bakerchick25 wrote:
Anonymous wrote:
Bakerchick25 wrote:
Anonymous wrote:
Bakerchick25 wrote:
4hourrush wrote:

So the newest rumor i've heard today is that Kroger is getting rid of baggers? I'm not sure if it's true or not, and if it was supposed to be in all stores or just the one i was in today.


 Haven't heard that one. But have heard that our Clicklist will soon be delivering orders to people's homes. Sooo not looking forward to that one. Most especially on busy days in the deli. Hell sometimes we barely even can keep up with it now, when the customers come to pick it up, when we have so few folks on. Now we'll be on even more of a time crunch if folks have to be out of the store for their deliveries at a particular time.


Kroger has partnered with InstaCart to not only shop for customers (thus bypassing ClickList altogether), but also deliver their groceries. That means in the deli, you're going to start seeing more and more people with the green InstaCart shirts wanting meats, cheeses and so on. InstaCart personal shoppers are on a tight timetable too, so don't be surprised if they are bit more in a "hurry" than your average customer. So on top of regular customers and ClickList, you're gonna have InstaCart personal shoppers too, and unlike ClickList which drops orders off hours in advance, InstaCart personal shoppers will be standing at the service counter like a regular customer would.

As a bigger focus gets placed on self scan, Scan Bag Go and ClickList/InstaCart home delivery, courtesy clerks will likely be needed less and less as the years go on, as will cashiers. That's Kroger's goal because the front end takes a big chunk out of the budget due to how many people are on the schedule, so reduce the size of the front end = more profit for Kroger. There is even a section in our union contract that should the courtesy clerk position be eliminated, whatever courtesy clerks are left will be promoted to a level two clerk position, so don't expect the union to fight to keep the courtesy clerk position - both Kroger and the union seem to have already agreed that there may come a time when the position is no longer "needed".

And yeah, customers will complain about it when it happens... but, it's not like Kroger is listening to customer complaints right now, so...


 Still makes it worse. Cause it sounds like the InstaCart peeps are going to be just like the customers that come to the counter wanting 20 things cut at a time. Totally forgetting there are other people behind them needing stuff too. >_<

 

Times are are a changing and far faster than I think anybody imagined. Damn, who knew even retail jobs wouldn't be as "secure" as they once were.


Well... if it makes you feel any better, I really don't think the deli will disappear anytime soon, so Kroger is still going to need employees to slice lunch meat and cheese, along with prepare/serve hot foods. Deli is probably one of the more "secure" departments, for the time being anyway. But yeah, InstaCart has this thing where people, if they so choose, can pay extra to have their groceries delivered "within an hour," so some of them are probably going to be REALLY in a big hurry for the the deli to get them what they need. 


 Yea, maybe for a while at least. I think I even heard, they are trying to come up with plans to put in a BBQ station in our bistro area. So I guess, to some extent they could keep some interest on that front too.

As for the regular deli area, we finally got an auto slicer(which unfortunately can only use it for the grab and go), so I guess they are trying to stay somewhat on top of things for when the insta-cart changes come through. But still I feel like until they learn how to schedule peeps a bit more to properly cover busier days, then we are still kind of screwed at times. As we can have a ton of folks on for Sundays and barely anybody for Friday and Saturday, which is just as busy too. I guess we'll see how things work out though with the new peeps.


We're getting the BBQ station in our upcoming remodel. The sushi bar is being integrated into the deli, as well. Supposedly, they're aiming for more of a "sit down restaurant" type experience. Whatever. This remodel is gonna be hell and the customers are going to be majorly ticked off for some time.

But yeah, I think deli might be one of the safer departments at Kroger for the time being... certainly more so than the front end, which really seems to be on the chopping block as of late.  



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Anonymous

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4hourrush wrote:

So the newest rumor i've heard today is that Kroger is getting rid of baggers? I'm not sure if it's true or not, and if it was supposed to be in all stores or just the one i was in today.


 i hope so, because most of them are really just a nuisance. its great for everyone, when baggers actually work, but a lot of them are actually useless, and add to issues. if kroger is not going to staff and train them properly, then they might as well do away with them and have carousels like wal mart. baggers dont even take cold go backs back with out practically having to yell at them.



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