Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: Customer wanted me to check her out even though my light was off and I was closed


Senior Member

Status: Offline
Posts: 156
Date:
Customer wanted me to check her out even though my light was off and I was closed
Permalink   


This happened at the end of my shift tonight.

I turned my light off when I noticed that it was 9:58 p.m., and I was scheduled to leave at 10 p.m.

I was dealing with 2 customers at that time.

I was also working at one of the express lane registers.

I noticed a cart full of groceries right in front of the belt.

The customer who put that cart there was off looking at other stuff at the front end.

So I tried to get her attention so I could let her know that I was closed.

I finally got her attention when she walked up.

But she told me that I was not closed when she pulled up, and that my light was on.

She had not unloaded her cart at that point.

I did not even see her pull up when I was dealing with the previous 2 customers.

Exactly what do you do in that situation?

 

 



__________________
Anonymous

Date:
Permalink   

The obvious thing was to tell her you had closed the lane while she was gone, you couldn't leave your drawer to come find her, and she would be welcome to use another lane or come back tomorrow.

But.

Unfortunately, management would want you to 'service the customer' and go ahead and ring her up. And that's why customers have become tantrum throwing brats over time, because they're allowed to.



__________________


Guru

Status: Offline
Posts: 1470
Date:
Permalink   

Turn your light off at 9:48 next time and put lane blocker basket in the way.

If a customer demands that you ring them up on overtime, then do it.  If the store managers ask you about 15 minutes over your shift, explain what happened.

Don't argue with the customer.  Don't argue with the manager.

Refuse to sign a write-up and grieve any asap.

 



__________________

Here for the fun working environment.

Anonymous

Date:
Permalink   

Ah, but you didn't see that cart.

Walk off and clock out.  A cart full of groceries is more than 15 items anyways.



__________________


Guru

Status: Offline
Posts: 1817
Date:
Permalink   

I always kinda used the thinking, if the customer isn't around, nothing on the belt, the customer wasn't ready to checkout. As long as there is other lines open, a normal customer would normally understand.

__________________
Bakerchick25

Date:
Permalink   

Anonymous wrote:

The obvious thing was to tell her you had closed the lane while she was gone, you couldn't leave your drawer to come find her, and she would be welcome to use another lane or come back tomorrow.

But.

Unfortunately, management would want you to 'service the customer' and go ahead and ring her up. And that's why customers have become tantrum throwing brats over time, because they're allowed to.


 This just happened to me a few nights ago when I was closing deli. The lights had just turned off at 9 and a customer had come up and I told him that we were closed(had two slicers still up that could have been used. But we had been pretty slammed that day and was already a tad behind). So after he left and I managed to take the parts off both remaining slicers and I was cleaning on the cheese one.

Here comes another customer, but this time with the newest store manager. Not sure if it was by chance they were going in the same direction towards the deli or what. But this time, even with the hours for the deli in full few. The manager said yea I could help the customer out. And would have been a different story if the dude had just wanted 1 thing. But no, dude wanted 5 plus a few samples and was still calling down to his wife about thickness and amount(which really annoyed me. Cause it's like if you don't know all of what you want, get your wife over here so we can move this along). But yea, he was going on for so long that another customer came up wanting something from the bakery too(which the closer had already left 2 hours ago), so I had to help her too.

And the whole time were both griping about us supposedly being a 24 hour store(don't think I ever heard that before, as we close at 1 a.m. but what do I know). But yea, it's stuff like that annoys me so bad. Most especially when the managers won't even back you up with customers about closing times. Just what makes it worse at my store, is the fact that there is a kind of over watch area for the managers to watch the whole store when they are upstairs. And the deli is right across the way from it. So that particular manager already knew how slammed we were that day. To even say that it's cool to keep servicing customers well after closing like that and still get out on time is just so asinine to me.



__________________


Senior Member

Status: Offline
Posts: 156
Date:
Permalink   

EUID_Unknown wrote:

I always kinda used the thinking, if the customer isn't around, nothing on the belt, the customer wasn't ready to checkout. As long as there is other lines open, a normal customer would normally understand.


 Another line was open at that time.

So she could have gone there.

But going by the way she acted, she was not a normal understanding customer.



-- Edited by yankeedog on Monday 19th of March 2018 11:15:28 AM

__________________


Guru

Status: Offline
Posts: 1817
Date:
Permalink   

Well, if their are not normally, crazy only knows crazy.

__________________
tov


Senior Member

Status: Offline
Posts: 185
Date:
Permalink   

Store management should stop raising self-entitled, self-centered, rude customers. Which part of "sorry, I'm closed" they don't understand? And I'm saying "store management" because without their support, employees can't to anything about it.

__________________


Senior Member

Status: Offline
Posts: 156
Date:
Permalink   

tov wrote:

Store management should stop raising self-entitled, self-centered, rude customers. Which part of "sorry, I'm closed" they don't understand? And I'm saying "store management" because without their support, employees can't to anything about it.


 I agree



__________________
Anonymous

Date:
Permalink   

Bakerchick25 wrote:
Anonymous wrote:

The obvious thing was to tell her you had closed the lane while she was gone, you couldn't leave your drawer to come find her, and she would be welcome to use another lane or come back tomorrow.

But.

Unfortunately, management would want you to 'service the customer' and go ahead and ring her up. And that's why customers have become tantrum throwing brats over time, because they're allowed to.


 This just happened to me a few nights ago when I was closing deli. The lights had just turned off at 9 and a customer had come up and I told him that we were closed(had two slicers still up that could have been used. But we had been pretty slammed that day and was already a tad behind). So after he left and I managed to take the parts off both remaining slicers and I was cleaning on the cheese one.

Here comes another customer, but this time with the newest store manager. Not sure if it was by chance they were going in the same direction towards the deli or what. But this time, even with the hours for the deli in full few. The manager said yea I could help the customer out. And would have been a different story if the dude had just wanted 1 thing. But no, dude wanted 5 plus a few samples and was still calling down to his wife about thickness and amount(which really annoyed me. Cause it's like if you don't know all of what you want, get your wife over here so we can move this along). But yea, he was going on for so long that another customer came up wanting something from the bakery too(which the closer had already left 2 hours ago), so I had to help her too.

And the whole time were both griping about us supposedly being a 24 hour store(don't think I ever heard that before, as we close at 1 a.m. but what do I know). But yea, it's stuff like that annoys me so bad. Most especially when the managers won't even back you up with customers about closing times. Just what makes it worse at my store, is the fact that there is a kind of over watch area for the managers to watch the whole store when they are upstairs. And the deli is right across the way from it. So that particular manager already knew how slammed we were that day. To even say that it's cool to keep servicing customers well after closing like that and still get out on time is just so asinine to me.


 Sounds a lot like what happened at our deli, but our story was sadly worse. When I was first hired, we closed at 9 and then had til 10 to clean up. A few customers griped to management us not serving them after 9, so managers called us all in for a meeting and said "okay, if your slicers are still up after 9 you can help customers. But if they're not, then tell them you're closed. Use your discretion." So then almost the very next day someone had the slicers down and told the customers we were closed, and the person complained to management. Management was furious and chewed out the person who said we were closed (even though they did what the manager asked) and officially raised our closing time to 10. 

Now, mind you, we had to wait on customers and clean the deli and be out the door by 10. It wasn't going well. Things were often left undone for the morning crew, who were not happy. Management decided to raise our closing time til 10:30 - the deli would shut to customers at 10. Then some genius up there had the idea "well, we have people working in the deli til 10:30, let's just keep the deli open for customers until 10:30!" So the entire reason we were now staying later, to clean the deli, had been defeated because now we had to wait on customers til 10:30. Eventually someone realized this was silly and moved us back to 10, but we still had to wait on customers until 10.

This inefficient way of doing things lasted for YEARS (at least 7 years) until we got new management who realized the closing crew weren't able to actually close anything most of the time, especially on busy weekends, so changed our closing time back to 9.



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard