Okay! So I have been told that "It's not what I say, It's how I say it." I'm not really sure what people mean by this, but I think what they are saying is; When I say "Check the temp log and make sure all the temps are up to par." I'm suppose to say "Will you check the temp logs?"
It's stupid really because the other night I said "Will you make sure the hoses are rolled up?" and the next day, that's all that was done. That person rolled the hoses up but didn't do the rest of their job, right.
So, I'm suppose to ask them (nicely) to do their job. This makes no sense! They are getting paid to do their job. They know what they are suppose to do. Why should I have to ASK them to do it? I should only have to ask them to do something, if it's something that I'm suppose to do, but don't have time.
Because they and you work for Kroger. They get paid about the same as any other large retailer's hourly associate. They have the mindset that if you or anyone else of authority pisses them off, they'll just quit and leave you a much larger mess. So it's in your best interest to ASK them to do things, instead of just shouting orders. Which is really the same thing, why would they say no after you asked them if it's completely within their ability? If they say no, then you have a more clear problem: job negligence. But when you TELL them to do something, you are coming off as totalitarian, which is a big no no. They'll do a lazy job of it due to passive aggressiveness. This is actually a common thing. That's why you should get in the habit of asking instead of telling. It works and you come off as nicer.
But yes, your mindset is correct. They are grown people and shouldn't have to be asked to do a job, but that's how it is.
You sound like my deli manager. She has this same issue all the time, any time she tells someone in her department to do something, they take it personally and act like she is out to get them. `She's been told these exact words too. We always didn't see eye to eye but i'm seeing it a lot more now, that people just don't like having to be responsible for their jobs.
Maybe you are my store's deli manager? Are you in Cincy division?
You sound like my deli manager. She has this same issue all the time, any time she tells someone in her department to do something, they take it personally and act like she is out to get them. `She's been told these exact words too. We always didn't see eye to eye but i'm seeing it a lot more now, that people just don't like having to be responsible for their jobs.
Maybe you are my store's deli manager? Are you in Cincy division?
No I'm not in Cincy division. I'm not a Deli manager, but I am "supposedly" in training to be one. I say supposedly, because they haven't had me take any of the tests or proper training classes to become one.
Okay! So I have been told that "It's not what I say, It's how I say it." I'm not really sure what people mean by this, but I think what they are saying is; When I say "Check the temp log and make sure all the temps are up to par." I'm suppose to say "Will you check the temp logs?"
It's stupid really because the other night I said "Will you make sure the hoses are rolled up?" and the next day, that's all that was done. That person rolled the hoses up but didn't do the rest of their job, right.
So, I'm suppose to ask them (nicely) to do their job. This makes no sense! They are getting paid to do their job. They know what they are suppose to do. Why should I have to ASK them to do it? I should only have to ask them to do something, if it's something that I'm suppose to do, but don't have time.
Not trying to be a smart ass here. But isn't it one of the golden rules to know HOW to address people in order to get what you want accomplished or not? Or the old adage about attracting more flies with honey kind of thing?
Or in the case of getting people to do things in your department. Why not get out the good close sheet or a task list and ask people what has and hasn't been accomplished? If it hasn't been done see who steps up and volunteers to do something. And then if they don't, just say something like "hey Joe, I know your pretty quick with cleaning the glass, I'll put you down for doing that." Or say, "hey Sally Sue, I know you are pretty good with conditioning the floor, could you top that off for the night?" etc.
Kind of what we do at our store. And the managers come around and do pretty much the same thing with the good close sheets. And there are quite a few of us that keep each other accountable for doing stuff. Like saying, "hey did you do X,Y, and Z yet? If not, can you do it not so we can get that off the list and have more time for something else".
Okay! So I have been told that "It's not what I say, It's how I say it." I'm not really sure what people mean by this, but I think what they are saying is; When I say "Check the temp log and make sure all the temps are up to par." I'm suppose to say "Will you check the temp logs?"
It's stupid really because the other night I said "Will you make sure the hoses are rolled up?" and the next day, that's all that was done. That person rolled the hoses up but didn't do the rest of their job, right.
So, I'm suppose to ask them (nicely) to do their job. This makes no sense! They are getting paid to do their job. They know what they are suppose to do. Why should I have to ASK them to do it? I should only have to ask them to do something, if it's something that I'm suppose to do, but don't have time.
Not trying to be a smart ass here. But isn't it one of the golden rules to know HOW to address people in order to get what you want accomplished or not? Or the old adage about attracting more flies with honey kind of thing?
Or in the case of getting people to do things in your department. Why not get out the good close sheet or a task list and ask people what has and hasn't been accomplished? If it hasn't been done see who steps up and volunteers to do something. And then if they don't, just say something like "hey Joe, I know your pretty quick with cleaning the glass, I'll put you down for doing that." Or say, "hey Sally Sue, I know you are pretty good with conditioning the floor, could you top that off for the night?" etc.
Kind of what we do at our store. And the managers come around and do pretty much the same thing with the good close sheets. And there are quite a few of us that keep each other accountable for doing stuff. Like saying, "hey did you do X,Y, and Z yet? If not, can you do it not so we can get that off the list and have more time for something else".
I don't take that as being a smart ass at all! I'm willing to take any advice. As for the checklist sheet: I have already tried that. Theses people are stubborn and will not go by the checklist. They don't want to do what they are told to do. They want to do what they want. I have even tried the "Where would you like to work today?" approach. I doesn't work with them.
Your store sounds like a total disaster. Your store manager should fire everybody in the whole department and start over from scratch. (Yeah, I know, easier said than done.
Okay! So I have been told that "It's not what I say, It's how I say it." I'm not really sure what people mean by this, but I think what they are saying is; When I say "Check the temp log and make sure all the temps are up to par." I'm suppose to say "Will you check the temp logs?"
It's stupid really because the other night I said "Will you make sure the hoses are rolled up?" and the next day, that's all that was done. That person rolled the hoses up but didn't do the rest of their job, right.
So, I'm suppose to ask them (nicely) to do their job. This makes no sense! They are getting paid to do their job. They know what they are suppose to do. Why should I have to ASK them to do it? I should only have to ask them to do something, if it's something that I'm suppose to do, but don't have time.
Not trying to be a smart ass here. But isn't it one of the golden rules to know HOW to address people in order to get what you want accomplished or not? Or the old adage about attracting more flies with honey kind of thing?
Or in the case of getting people to do things in your department. Why not get out the good close sheet or a task list and ask people what has and hasn't been accomplished? If it hasn't been done see who steps up and volunteers to do something. And then if they don't, just say something like "hey Joe, I know your pretty quick with cleaning the glass, I'll put you down for doing that." Or say, "hey Sally Sue, I know you are pretty good with conditioning the floor, could you top that off for the night?" etc.
Kind of what we do at our store. And the managers come around and do pretty much the same thing with the good close sheets. And there are quite a few of us that keep each other accountable for doing stuff. Like saying, "hey did you do X,Y, and Z yet? If not, can you do it not so we can get that off the list and have more time for something else".
Appreciate you not taking what I said in a bad way. Definitely not my intention at all and it does make me feel all the worse for your situation now for sure. Is there no way in which to convey your concerns to you DH or maybe a store manager to help put some fire under your co-workers' tail?
Your store sounds like a total disaster. Your store manager should fire everybody in the whole department and start over from scratch. (Yeah, I know, easier said than done.
It is. We have the laziest and most inconsistent employees working in the store. Some how though, we are considered upper class and high in scores. I don't know how!?????
We had similar issues at ours nothing got done unless you told someone specifically every little thing that has to be done even things that get done everyday basically crap that they should not have to be told to do (unless they were new) so we came up with job sheets that break down the closeing tasks (this is long before the good close sheets that are worthless for our store anyways) into two lists one for each closer they get assigned and they are expected to be done. In theory only extra or special things should have to be told to be done. Mostly works
