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Post Info TOPIC: New bill pay system in the booth - Customer Service Platform rollout
Anonymous

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New bill pay system in the booth - Customer Service Platform rollout
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My Division is about to roll this new system out in our booths. Anyone else have it yet? What's been the experience so far? Good? Bad? Both? Anything we should be aware of?

 

I played with the training mode and looked over the training documents. It looks cool and seems like it'll be better overall. But my experience with anything new in Money Services or Bookkeeping is that there's (almost) always a catch or some issues that either take a while to solve or are something "they're working on" for several years.

 

The reports to balance the line numbers doesn't look very friendly, I did notice that. My Division FE Manager is telling us to get a pair of scissors and cut off each vendor report off of each terminal so that we can group all the terminals for that vendor together and add them up. ugh. Plus more lines to balance! Some you have to include the fees, some you don't (with more vendors planned on being added later this year). Have to add the normal WU reports with the new reports for WU PC to balance 803. This sounds like line balancing and paperwork is gonna take even longer! Let me guess, still, have the same amount of bookkeeping hours right?  >_<

 



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Guru

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Uh-oh, what's this new program entail? We already have CheckFreePay (which is pretty simple to balance), is this for when customers want to pay bills to their utilities etc. or something else?

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Anonymous

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 Like everything else they were quick to roll this out but they dont have the accounting part down .  Check free so goes on the same line money gram close on a different line which is it even labeled money gram and then the third one for Sam reason goes to the same line that the fees go on 



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Bakerchick25

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Anonymous wrote:

My Division is about to roll this new system out in our booths. Anyone else have it yet? What's been the experience so far? Good? Bad? Both? Anything we should be aware of?

 

I played with the training mode and looked over the training documents. It looks cool and seems like it'll be better overall. But my experience with anything new in Money Services or Bookkeeping is that there's (almost) always a catch or some issues that either take a while to solve or are something "they're working on" for several years.

 

The reports to balance the line numbers doesn't look very friendly, I did notice that. My Division FE Manager is telling us to get a pair of scissors and cut off each vendor report off of each terminal so that we can group all the terminals for that vendor together and add them up. ugh. Plus more lines to balance! Some you have to include the fees, some you don't (with more vendors planned on being added later this year). Have to add the normal WU reports with the new reports for WU PC to balance 803. This sounds like line balancing and paperwork is gonna take even longer! Let me guess, still, have the same amount of bookkeeping hours right?  >_<

 


 Haven't heard of this just yet at my store. But it does sound like something like it will be on it's way. As I just saw a sign the other day that said they are no longer doing water, electricity, and some other utility bills any more. 



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Anonymous

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No idea, but I wouldn't expect anything less than total disaster.

 

How could it be any other way?



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