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Post Info TOPIC: Question for Utility Clerks-are you required to bag?
Anonymous

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Question for Utility Clerks-are you required to bag?
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I have enough to do as a Utility Clerk without some bozo paging me to come up front!!



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Anonymous

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Utility clerks are Front End employees. Whether you like it or not, the front end supervisors are in charge of you. They can call you up as much as they want. Utility clerks are actually supposed to be the first choice in who we call for bagging help. 



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Anonymous

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Anonymous wrote:

Utility clerks are Front End employees. Whether you like it or not, the front end supervisors are in charge of you. They can call you up as much as they want. Utility clerks are actually supposed to be the first choice in who we call for bagging help. 


And that's the big problem with utility clerks being a part of the front end. The front end rarely ever has enough courtesy clerks scheduled to bag for all the open registers and keep the parking lot clear. Meanwhile, pulling a utility clerk from his/her job means the bathrooms aren't being cleaned, the trash cans aren't being emptied, the outside walkway and foyer(s) aren't being swept, store sweeps aren't being done, the break room isn't being cleaned, etc... There is so much cleaning to do that even a undisturbed eight hour shift isn't enough for one person to get everything done.

The only time Kroger seems to care about cleanliness and sanitation is when company is coming (big surprise).



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Anonymous

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And that is my point exactly. In our store the Utility Clerks are *supposed* to be the last call for bagging help (and we can't get OUR jobs done if we are constantly being paged tp help  a cashier bag say 4 items.) Yes that has happened. I am of the mindset that if you have a very small order allowing customers to bag their own should be no big deal.



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Anonymous

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Yes. Utility clerks at my store bag for hours and hours and then are given a hard time about not doing their job.  So, sweeps are often falsified, restrooms are generally ignored, and trash is frequently forgotten.

But at least we don't need to hire as many courtesy clerks.



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Mr Frontenac

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I think we have 2 utility clerks at my store. In the 12 or so months I've been here, I have NEVER seen them being called up to bag.



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Guru

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When I was a UC, I ignored ALL calls...well...at least MOST of them. I had MY OWN job to do.. NO TIME WHATSOEVER for other things. The ONLY time I came up is if MANAGEMENT said "ALL help available up front..." if you were a cc, you were available. NO MATTER WHAT. (except if you were on break, lunch, off the clock, helping s customer). When management called for outside depts to help, the call went like this.; ALL associates with checking experience to the front. ALL associates with any checking experience to the front. That's when my fellow UCs went up to bat with me.

But now our UC's ignore ALL calls up front. EVEN those urgent calls for immediate help.

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How about NO?!?

 



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UC at my store also works Produce if needed.

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Anonymous

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Even more dumb is when a utility clerk is told to go outside and bring in carts. Like, okay... how is that utility clerk supposed to hear and respond to a page for a clean up if he or she is outside the store collecting carts? Should a customer slip and fall as a result of that spill, the potential lawsuit is going to cost far more than had you just scheduled enough help in the first place! That's Kroger for you, though... the mindset basically is cross your fingers and toes and hope for the best rather than schedule properly.



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Anonymous

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At my store collecting carts is part of my job as a UC. Spills are handled by the bagger(s) on duty INSIDE the store



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tov


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We only have baggers. They rotate on carts, bathrooms, sweeps and bagging and they respond to center store spills.

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Anonymous

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Clearly utility is handled differently at some stores. At the stores I've worked at, courtesy clerks that haven't been trained/scheduled as utility wouldn't have a freaking clue how to clean up a spill or how to do utility stuff in general... that's why we have basically the same handful of courtesy clerks scheduled strictly as utility every week.



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