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Post Info TOPIC: Guest Care employee continued to tell me to go faster


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Guest Care employee continued to tell me to go faster
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I work as a cashier.

Yesterday at work, the Guest Care associate who was working that morning was at the front end cashiering and bagging groceries.

She continued to tell me "go faster" while bagging my customer's groceries.

She told me that every cashier is supposed to have an IPM score of 30.



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Guru

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This is correct, that is the currently IPM standard, but ins't always possible to achieve. All you can do it try to get into a rhythm, when scanning, remember to scan hitting the sweet spot of the scanner (about 2 inches up and 2 inches out from the "L" shape in the scanner scale). Remember when scanning items, grab and also rotate/spin the items when scanning which allows all areas of the packaging to be seen by the scanner.

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Anonymous

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Technically, she's correct.

Realistically, you can't be fired/written up for not meeting ring tender under most union contracts.



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Anonymous

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tell her to shove it up her ass



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Anonymous

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Move a little faster



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Anonymous wrote:

Technically, she's correct.

Realistically, you can't be fired/written up for not meeting ring tender under most union contracts.


†Keep in mind. Kroger cannot fire you for not making a metric such as ring tender or que vision. They can write you up for not following best practices.†



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Anonymous

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If you have to stop and scan produce or use a scan sheet(!!!), it isn't possible to make that goal.† And if you do make it, they will raise that goal until you fail.† That is where we are now since scanning produce was the breaking point

Over time the customers are just so slow that you aren't going to get there.† Our current lack of package help also slows things down.

Do you what you can, but don't sweat it.† They are setting you up to fail.† Make sure Kroger only gets as much work as they are paying you for.

If they give me a really hard time, I'll go out of my way to crash my score.† They don't write anyone up for it, and call the union if they do.† If you can figure out a computer or smartphone enough to post on here, there's no way you're the slowest one.



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Anonymous wrote:

If you have to stop and scan produce or use a scan sheet(!!!), it isn't possible to make that goal.† And if you do make it, they will raise that goal until you fail.† That is where we are now since scanning produce was the breaking point

Over time the customers are just so slow that you aren't going to get there.† Our current lack of package help also slows things down.

Do you what you can, but don't sweat it.† They are setting you up to fail.† Make sure Kroger only gets as much work as they are paying you for.

If they give me a really hard time, I'll go out of my way to crash my score.† They don't write anyone up for it, and call the union if they do.† If you can figure out a computer or smartphone enough to post on here, there's no way you're the slowest one.


†Why is Kroger setting us up to fail?



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yankeedog wrote:
Anonymous wrote:

If you have to stop and scan produce or use a scan sheet(!!!), it isn't possible to make that goal.† And if you do make it, they will raise that goal until you fail.† That is where we are now since scanning produce was the breaking point

Over time the customers are just so slow that you aren't going to get there.† Our current lack of package help also slows things down.

Do you what you can, but don't sweat it.† They are setting you up to fail.† Make sure Kroger only gets as much work as they are paying you for.

If they give me a really hard time, I'll go out of my way to crash my score.† They don't write anyone up for it, and call the union if they do.† If you can figure out a computer or smartphone enough to post on here, there's no way you're the slowest one.


†Why is Kroger setting us up to fail?


†As long as they make money thats all they care about.



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DEA2K18 wrote:
yankeedog wrote:
Anonymous wrote:

If you have to stop and scan produce or use a scan sheet(!!!), it isn't possible to make that goal.† And if you do make it, they will raise that goal until you fail.† That is where we are now since scanning produce was the breaking point

Over time the customers are just so slow that you aren't going to get there.† Our current lack of package help also slows things down.

Do you what you can, but don't sweat it.† They are setting you up to fail.† Make sure Kroger only gets as much work as they are paying you for.

If they give me a really hard time, I'll go out of my way to crash my score.† They don't write anyone up for it, and call the union if they do.† If you can figure out a computer or smartphone enough to post on here, there's no way you're the slowest one.


†Why is Kroger setting us up to fail?


†As long as they make money thats all they care about.


An employer or boss can only benefit from pressuring people to go faster even though there is nothing they can do if you reach your personal limit. All they have to do is balance the line between you being stressed out, and you being so stressed out the you break down and have an episode, quit, or kill yourself. Its not that Kroger is setting you up to fail, its that Kroger is setting you up to feel like you fail. The more people they can convince are slower because the arent good enough (but also that they COULD BE that fast), the more labor they can get out of their same workbase. People naturally do not want to fail, so if a score says 50% when it should say 65%, it doesnt really matter why or that no official discipline will fall on those who need discipline. Someone will feel that failure and stress and they will try harder. Someone will always try harder.

OSATS are a perfect example. Its arbitrary. Its based on customers moods are disposition, not on fact. You could help every customer in the store are your friendliness could ho down. Simple fact.



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