I'd like to know how it's done at your stores. I've got a question here about what to do in this particular make it right situation.
Customer has a package of krispy kreme donuts in their hand that they've scanned and it shows up on the screen as $3.49. On the front of the package, there's a red sticker saying it's 2 for $6. On the back of the package, there's this sticker seal type thing, covering the top of bag where it's supposed to be opened, that lists the $3.49 price it rings up as.
Customer wants it for 2 for $6 price and wants a scan right for it. What would your front end managers do about that?
If it seems legit, Scan Rite. Its not unheard of for that type of item to have those stickers on them. Unless your having issues with customers finding stickers and putting them on items like that, fix the issue in front of you and move on.....
Yeah, but the price tag on the shelf also says $3.49. So does that really not matter, if there's a sticker on the donuts saying 2 for $6? The scan rite would still have to be applied?
Why does Kroger do that, why not just have the price ring up as $3.00 if they know there's gonna be a sticker from the manufacturer saying it's $3.00?
Because Kroger is dumb, lol. I'm not actually sure of the answer. But for example right now for bakery we have these donuts on the u-scan trio table, and in my store they are ringing up 2.99 even though the sign and the stickers say 2/$4... our scan coordinator can fix it, but i didn't get to see her today.
If they were otherwise cool, $3. Whatever. Free? No.
If it's SCO or if they were otherwise jerks, **** 'em. "It's $3.49. It's only 2 for $6 if you buy 2. Would you like me to send someone to get one more for you?"
