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Post Info TOPIC: What exactly does the "Customer First" team do? The poster just went up in our breakroom asking for volunteers
Anonymous

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What exactly does the "Customer First" team do? The poster just went up in our breakroom asking for volunteers
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Is this another BS customer-service type program? Instead of "Customer First" how about EMPLOYEE First?!? Take care of US and the rest will fall into place!!!



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Anonymous

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Isn't it just the Cultural Council?

About all they do at my store is rig the car drawing for themselves.  I'm not sure what else they are supposed to do.



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Guru

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What exactly does the
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Yep, it's basically a rebranding of Cultural Council (which was useless in our store as well), except this time it's all about how we can Feed the Human Spirit to Uplift our Customers. I'm sure whoever thought of this got paid well.

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Anonymous

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RE: What exactly does the "Customer First" team do? The poster just went up in our breakroom asking for volunteers
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Our cultural council never did anything either. This will likely be the same.



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Anonymous

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They suck up to management, eat, schmooze & then eat some more.



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Anonymous

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Join it , you will get paid to sit down , paid to eat free food and paid to listen to them



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It's a colossal waste of time.  Please join the Customer First team if you enjoy pointless meetings, inane small talk, eating food paid for by Kroger (that just causes more Kroger shrink, albeit in a tiny way), and, sometimes - discussions on the next holiday or major sales promotion (and any related employee party plans or "rewards" they might consider doing as a way of justifying their existence as a "club"). 

Oh.....and maybe a bit of stale   "hey-haven't-we've-heard-this-before"  talk about making the Customer experience better...........athough I'm not sure what that would entail, since Kroger continues to cut employee hours and make it HARDER, not easier, to make customers truly happy about their shopping experience.    



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Re: Our Broken Promises
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Same as "Promise Keepers" or "Our (Broken) Promises" teams being "assembled" this week?

Just three stores in a giant Dallas District were complying, even after management had been to the meetings.  Division and District brow-beating had to be employed.  So, now, I guess, we have random (whoever happened to be in the store?) associate names on paper.

This is in the context of a massive hemorrhaging of labor (from the bottom up through department heads) due to the daily beatdowns.

Feeling the uplift yet?

 

 



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Anonymous

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RE: What exactly does the "Customer First" team do? The poster just went up in our breakroom asking for volunteers
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We had one of those preppy type employees (middle aged woman) running the cultural thing but she left around Christmas for another job thankfully and we haven't really done anything like that since. Some people get enjoyment out of organizing stuff like that. Not my thing. But one thing I've noticed about Kroger in the past year is it's becoming about impossible for any type of manager to actually do their freaking job due to all of this other crap. Reminds me of those STAR Safety things and we never did that either, still don't.

Company is ironically doing the opposite of what the average customer wants:

1. They hate digital coupons because many customers (mostly elderly) don't know how to work the damn phones to get them and our urban customers just see the price and don't know that they have to have a coupon

2. Nobody on a register late at night when all of your local second shift workers are getting off and are shopping for groceries

3. Constant resets of shelves making it harder for the customer to find their desired products

4. Not enough hours in grocery to get the shelves stocked to fill all of the holes so customers can buy things

 

I give this Feed The Human Spirit BS two years max before they move to something else. Just like the 4A's, the Keys, all of that. It's the same crap with a different name. Hell, they didn't even stick to the previous stocking program for a year before introducing a new stocking program earlier this year.



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