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Post Info TOPIC: You ever have two customers want to split an order but each paying cash?
Mr Frontenac

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You ever have two customers want to split an order but each paying cash?
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So basically, they have one order of groceries and they're ready to pay. But instead of just giving you one set of cash for you to tender, they each have their own cash. And each of them want their own change back, because they only want to take a certain amount of their cash.

Let me give you an example.

Order total is say, $38.34.

Customer A gives you a $20 but only wants you to take $9 out of it, which goes towards the order.

Customer B gives you $40 and says to pay the rest with that and give them back the change.

Note, they do not want you to combine their money, they want their change individually based on what they gave you. Now, in the 12 months I've been here, this is the second time I've ever encountered such a situation. The first time it happened to me, I decided to only take the first customers money, which was enough to cover the order total, and cashed that out and gave them their change and told them to basically figure it out themselves who's money belongs to who. It was busy, other customers were waiting, and I didn't feel like bringing out the pen and paper, and also risk fvcking up my till over the confusion.

That was 6 months ago. Here we go today, and this situation came up. I had to laugh at myself, and the situation in general. Because I know the register doesn't have a function to split up cash payments and compute change individually. No, it combines the change into one sum. I also know it opens up the door for major confusion, and if a scammer wanted to they could take advantage of that. The only option is to break out the calculator. Or in my case, the pen and paper. Cause if my CSM sees my phone out, that's not good.

So in my example, Customer A would receive $9 in change, and Customer B would receive $10.66 in change.

No matter how you do it, it's a needlessly complicated situation. If you decide to calculate each customer's change individually, it's complicated. If you decide to only take, like in my example, Customer B's money which covers the entire total and give them their change and tell them to figure it out themselves who's money belongs to who, then they won't be happy. And they end up asking you to break their bills anyway.



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This was on register or SCO? SCO there is no definitely no option. On register is you could tender Customer A as just $9, and remember you need to give change of $11 after drawer opens. After tendering $9 the register will tell you the remaining balance, which you can then tender Customer B's $40 and then it will tell you the change needed. $38.34 -$9.00 = $29.34 - $40.00 = $10.66 (You would give $11.00 and $10.66 as change).

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Mr Frontenac

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Mr Frontenac wrote:

So in my example, Customer A would receive $9 in change, and Customer B would receive $10.66 in change.


 Oops, I meant $11, not $9.



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Mr Frontenac

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EUID_Unknown wrote:

This was on register or SCO? SCO there is no definitely no option. On register is you could tender Customer A as just $9, and remember you need to give change of $11 after drawer opens. After tendering $9 the register will tell you the remaining balance, which you can then tender Customer B's $40 and then it will tell you the change needed. $38.34 -$9.00 = $29.34 - $40.00 = $10.66 (You would give $11.00 and $10.66 as change).


 Well, on SCO, I can just transfer the order to the attendant station, and then I would have the option.

Now we have the same interface as register. But, only problem I see with your solution is... The total is $38.34. I put in Customer A's $9, register's drawer will not open. Because the remaining balance is now $29.34. Unless you meant to calculate Customer A's change in my head? Cause the register isn't doing that for me at this point.

My whole point here is the register isn't doing the math for both customers without my help.



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Anonymous

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What I would do is key in $60.00 cash. #1 gets $11.00 back. #2 gets the rest.



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Mr Frontenac

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You're still doing math in your head. What if it wasn't a nice round whole number?



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Anonymous

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You don't have a phone, or Customer Service desk doesn't have a calculator? It's not rocket science. Even so, simple addition and subtraction shouldn't be that hard to do for anyone who is trusted to handle money.

 



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Mr Frontenac

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If you're seen with your phone out, you get written up. Thanks to all the teenage cashiers always texting on their phone while working.

Calculators, there are no calculators anywhere at the front end. There used to be one in the drawer of the main Uscan, but they got rid of it.

It's okay. All I need is a pen and paper. It's easy.

Take both customers money, and write down on paper what each gave you, and what each wants to take out of it. On the screen, enter the combined cash amount for both customers. Order complete, till opens, change is displayed on screen. This is change for both customers, combined.

Subtract what first customer wants to pay from what they gave you. Do the same for second customer. The two differences should equal the change amount displayed on screen and on the receipt.



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Anonymous

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Tell them to settle it amongst themselves when they get home.  It is not your job to settle their person debts they have with each other.



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Yeah, this is something that i feel like that they should separate their own orders if they want their own separate change... i mean we aren't a bank.

i know this is easier said than done though.

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Anonymous

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If they want to pay separately, they should not tell you to ring the whole order jointly. Separate payment, separate order.

In your situation, I'd key in $60, take the change and hand it to the guy who gave you $40 and tell him to give the other one $9 out of the change.

I can calculate in my head, but having own calculator would not hurt, you can get really cheap simple ones at Walmart for like less than $5.

 



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Sounds like a money changing scam.

Trying to make you do something the register is designed to do.  A person in a hurry could easily key in $20, re total balance.  "Oops, here is your $11 change."  Then forget that $11 is owed by B.  So, B pays $18.34.  After they leave, you realize you got scammed out of $11 dollars and could be fired.  $9 + $18.34 = $27.34.  Bill was $38.34....

Making a cashier that is in a hurry do math on the spot with a line of customers waiting to get checked out is a good way for the cashier to make mistakes.

Your example was simple math.  Knowing the kind of people that would ask this of you, they are not going to make it simple.

A wants to only pay $9.75.  B wants to pay $16.45.  C will pay the balance...

Refuse to do it.  Refuse to play their game.



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Anonymous

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Mr Frontenac wrote:

So basically, they have one order of groceries and they're ready to pay. But instead of just giving you one set of cash for you to tender, they each have their own cash. And each of them want their own change back, because they only want to take a certain amount of their cash.

Let me give you an example.

Order total is say, $38.34.

Customer A gives you a $20 but only wants you to take $9 out of it, which goes towards the order.

Customer B gives you $40 and says to pay the rest with that and give them back the change.



 I wouldn't do it unless management approved it but the easiest way to do it would be to simply break the first customer's $20 bill into a ten, a five, and five ones.  Cash tender $9.00 of that and give the customer back the remaining $11.00.  Then cash tender the second customer's $40.00



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Yes,my solution would be a mentally doing math....which some people are not capable of doing! But really on the register there is is only split payment for every payment except cash. (Cash you either have to do as I describe or just make them figure out the change).

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Anonymous

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I used to carry a calculator.  It came in handy on occasion.

In a situation like this, I would sneak using my phone.  **** it.  If they tried to write me up, I'd invoke my Weingarten Rights just for fun.  See how that goes.

Otherwise, depending on order size, I'd consider voiding the entire order and starting over, or removing items and separating the orders.

Another option might be to have another cashier make change for them.



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