Out of curiosity, do other stores Frozen depts. get their truck at other times than in the morning?
Wondering because not sure what is going on of late. Other than probably someone is probably on vacation and the other's don't know how to act in regards to this particular situation going on. But yea, since I came back from having my 2 days off. There suddenly seems to be a thing going on with my store's Frozen dept. not going back and moving their supplies to their part of the reserve back freezer. And bakery hasn't been able to get their supplies til many hours later. Because the lead person over there says they are still working their back stock and they don't have time to move the newest stuff. So it got me to wondering, are other stores going through the same thing? Or does Frozen get their stuff at another time than in the mornings or on a totally separate truck from bakery?
All frozen comes in on the same truck: frozen grocery, frozen meat, frozen deli, and frozen bakery. Usually, our frozen food guys are pretty good about putting our stuff where we can reach it. If one of them calls in, then it can be pretty bad. We always get our stuff between 9 and 11 AM every day. I've hinted that it's worth their while to put our stuff where we can easily get to it because the easier we can get to it, the sooner we can get out of their way. The thing I hate is our stuff is never all together. We might have one pallet that's just ours but the rest will be with the grocery stuff or with meat. Luckily, our stuff is almost always on top. That's another reason for them to make it easy to get to our stuff.
Here's a friendly and caring "hint" for you: grab a handjack and move whatever pallet(s) necessary to be able to get to your product. No more waiting! #improveeveryday
Here's a friendly and caring "hint" for you: grab a handjack and move whatever pallet(s) necessary to be able to get to your product. No more waiting! #improveeveryday
Actually I normally don't do that by myself(although have done so if the baker was caught up on what they needed to. So that we could tag team it). Because when you are floor set you have a bunch of holes and what not to be working on on the floor. Especially if the fill from the night before wasn't so stellar. But as it wasn't that bad today, I went back there and tried to move the stuff to reach the bakery items. But I couldn't do it(I will be the first to admit, I am not the best at working the electric jack. Never really been shown how to use it. And if I'm not careful I've nearly run myself over with it backing it up a time or two while figuring it out. Most especially as someone won't give you tips on how to work the darn thing. Just stand back and watch you struggle with it). Even the guy that works the back dock all the time, moved the frozen stuff over to the right side of the truck and tried to help me with getting it from the back. But bakery's stuff was so wedged in the back corner even he couldn't do it.
After a while my DH went back and moved everything to the other side to pull our stuff out of the back. But as I said, between not always having enough time to figure out how to get the electric jack to go the way I need it to. And knowing how to move so many other pallets(some with stuff on it and like 8 that didn't and were stacked up) around the truck. It would have been even later for us to get to our stuff. And this isn't whining about having to move stuff around. This is just my experience trying to do this kind of thing on my own many times before already. Heck was even asked once if I was certified to even use the electric jacks before. Which I didn't even know you had to be certified to use those in the first place.
So yea, I was just wondering if there was another solution to this issue. Heck I wouldn't even be opposed to being trained on how to properly use the electric jack in the first place. Without wasting so much time over correcting or swinging it out too wide and getting it where it needs to go.
All frozen comes in on the same truck: frozen grocery, frozen meat, frozen deli, and frozen bakery. Usually, our frozen food guys are pretty good about putting our stuff where we can reach it. If one of them calls in, then it can be pretty bad. We always get our stuff between 9 and 11 AM every day. I've hinted that it's worth their while to put our stuff where we can easily get to it because the easier we can get to it, the sooner we can get out of their way. The thing I hate is our stuff is never all together. We might have one pallet that's just ours but the rest will be with the grocery stuff or with meat. Luckily, our stuff is almost always on top. That's another reason for them to make it easy to get to our stuff.
Yea, typically our's have been good at doing that as well. But not sure what was going on, why they are going back to how they used to be when we first came into our new location. Heck even had a system going when we would get paged to come get our stuff by department. But even that has stopped. So I think folks are like well since that has gone away, now they can just slow down on getting their stuff off the truck altogether.
We have the laziest meat & bakery department and a small freezer. Our loads come in between 3pm-7pm so Frozen Grocery is the only department to work anything that night. Nothing can ever be "accessible" because the freezer barely fits 2 pallets wide outside of one side of backstock u-boats, so really everyone has to allocate 30-45 min out of their shift to rearranging and accessing product. Not to mention all of the mixed pallets that include all departments. Sometimes you'll need to access something in the back of the freezer but you literally have to remove the entirety of the freezer to access it.
We have the laziest meat & bakery department and a small freezer. Our loads come in between 3pm-7pm so Frozen Grocery is the only department to work anything that night. Nothing can ever be "accessible" because the freezer barely fits 2 pallets wide outside of one side of backstock u-boats, so really everyone has to allocate 30-45 min out of their shift to rearranging and accessing product. Not to mention all of the mixed pallets that include all departments. Sometimes you'll need to access something in the back of the freezer but you literally have to remove the entirety of the freezer to access it.
My frozen trucks are usually 6pm-10pm and my frozen lead works a 12-8am. He does okay, not great, but sometimes we have to move someone around or have someone quit their normal job to come help him. By the time he leaves, there's plenty of room in the freezer usually. Deli/Bakery also has their own freezer though it's very small.
Our frozen delivery comes at about 9pm, so we can't get our trucks until the following morning. The 3rd shift frozen guy or the frozen food manager usually brings our skids up for us around 7am, my baker usually breaks down the truck and then the morning floor fill person can put out what is needed. We only get 4 frozen deliveries a week (your store might get more or less)
We have the laziest meat & bakery department and a small freezer. Our loads come in between 3pm-7pm so Frozen Grocery is the only department to work anything that night. Nothing can ever be "accessible" because the freezer barely fits 2 pallets wide outside of one side of backstock u-boats, so really everyone has to allocate 30-45 min out of their shift to rearranging and accessing product. Not to mention all of the mixed pallets that include all departments. Sometimes you'll need to access something in the back of the freezer but you literally have to remove the entirety of the freezer to access it.
Gah that definitely sucks. I can't speak 100% on how lazy our Meat department is. But I know they don't go back and get their stuff unless paged to do so. But I don't know if that is lazy or just being smart enough to wait. As they have their own stuff to set up for and can be a bit more leisurely about getting truck. But yea, I can imagine having a much smaller freezer where you can't really maneuver around in cake make things very difficult. Our reserve freezer is semi like that. I mean it's spacious enough normally. But with all these one day sales it's really kicking our butts. As we still have like 736 odd doughnuts in the back to get through just so folks can have more space. Just ugh.
We have the laziest meat & bakery department and a small freezer. Our loads come in between 3pm-7pm so Frozen Grocery is the only department to work anything that night. Nothing can ever be "accessible" because the freezer barely fits 2 pallets wide outside of one side of backstock u-boats, so really everyone has to allocate 30-45 min out of their shift to rearranging and accessing product. Not to mention all of the mixed pallets that include all departments. Sometimes you'll need to access something in the back of the freezer but you literally have to remove the entirety of the freezer to access it.
My frozen trucks are usually 6pm-10pm and my frozen lead works a 12-8am. He does okay, not great, but sometimes we have to move someone around or have someone quit their normal job to come help him. By the time he leaves, there's plenty of room in the freezer usually. Deli/Bakery also has their own freezer though it's very small.
O_O 6pm-10pm?! Oh my goodness. Yea, no way in the world could we get truck so late. Pending on the day of the week, we are far too busy during closing hours to be able to work truck, do closing stuff, and help customers, etc. And unfortunately we don't get a hand like that from another department with our trucks. Everyone has to work their own. But that is great though that there is a system at your store where you help each other out that way. And yea, the bakery at my store has it's own freezer. It's roughly 2 times wider than our old one at the last location. However, as I mentioned in another post. With these flash and one day sales we keep having back to back. It easily eats up a TON of the space in that freezer in a heart beat. Cause you have to consider with having seasonal stuff in there, our regular stuff. And whatever else the warehouse chooses to send us, when whatever we actually ordered has been scratched. It's amazing we can even get through that freezer half the time. Hell I almost had 4 things of angel food fall on me from one of the higher shelves as my shoulder caught it wrong one morning. Thankfully I was able to ease it back up onto the shelf before it totally knocked me off the step ladder. Wish there was something to do about how much we get in as well as figuring out the truck stuff too.
Our frozen delivery comes at about 9pm, so we can't get our trucks until the following morning. The 3rd shift frozen guy or the frozen food manager usually brings our skids up for us around 7am, my baker usually breaks down the truck and then the morning floor fill person can put out what is needed. We only get 4 frozen deliveries a week (your store might get more or less)
Dang so late for your store too. But yea, at least you guys have a system of getting help with bringing it up so you can just work it from there. I think maybe once or twice have we ever had our stuff brought up to us. At most if the back freezer isn't too full they will put it over there so we can go and get it out that way. But they aren't even doing that any more. And yea for sure, we get more deliveries a week. Try EVERYday. Even during the holidays too! But we get twice as many scratches etc. that leads us to not having what we fully ordered as well. Like for instance, just today we were supposed to get a 120 piece truck and yet 22 pieces didn't come in. So that leads to us having to double order stuff over the course of the week til it eventually comes in.
Do you get help with your's as well? Or no? I mean I get we are typically short staffed in particular departments. But I"m really digging the fact that at least at other stores there is a willingness to help each other out.
My store's frozen lead is pretty awesome, he's such a nice guy and is always willing to help people out. If he isn't able to bring our whole truck up, he is still pretty considerate about leaving it somewhere we can get to it easily.
My store's frozen lead is pretty awesome, he's such a nice guy and is always willing to help people out. If he isn't able to bring our whole truck up, he is still pretty considerate about leaving it somewhere we can get to it easily.
Yea, he sounds like it. I mean the one Frozen guy at my store(whom may or may not be on vacation at the moment), has his moments of being helpful in pulling off their stuff and bakery's so that we can reach it. Even if not putting it in the back freezer, at least move it out to the floor of the dock, so I can get it with a manual jack. However, i have also witnessed the same guy pretty much put the smack down on a case of our cakes before as well and then had the nerve to put down a icing bucket as if it was made out of glass. Like are you serious? Never really know how to take him to be honest.
Our trucks usually show up anywhere between 4 am-9 am. Sometimes the frozen doesn't always get unloaded right away depending on the condition of the frozen department. Our bakery backs up onto the dock so about 95% of the time when the frozen head is unloading the truck he brings our frozen into the bakery department. If not he usually lets me know that it is unloaded and sitting on the dock. Very rarely have I had to use the power jack to get it off the trailer. I have a hard time getting the pallets off the trailer if the pallets are turned the wrong way. I'm not that great at getting them turned around and have dumped one of our bakery pallets once.
Thankfully we have a big enough freezer that we don't have to put our bakery product into their freezer unless we have a bunch of holiday product or if the truck shows up earlier than 4 am and night stock puts it in frozen foods freezer.
