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Post Info TOPIC: Who is actually allowed to call the police in your store if something happens?
Anonymous

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Who is actually allowed to call the police in your store if something happens?
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The other week we had a child in a car seat locked in a mini-van, my regular customer waved me down and told me. He waited about 5 min and the lady (who spoke little English) didn't say anything and got in her car and sped off. The other night I saw a dog in clear distress and got cussed out by the owner when I pointed it out the windows were rolled up (her excuse was "I was only in the store for a short time.") I was told that only mgt can call the police but if I use my own mobile phone I could call 911. How is this handled in your store?



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Anonymous

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I think you pretty much answered your own question.  If it's something that can't wait such as a child sweating profusely in a locked car or a lethargic dog that has stopped panting, then you call for help.  If the child or animal is locked in the car but doesn't appear to be in distress, you call management.  If management  does nothing, then just keep an eye on the car and follow the first procedure if it becomes necessary.



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I would suggest learning the police non-emergency number for your area (are local number is answered by the 911 dispatchers). If you feel a situation arises where you need to report to something to the authorities that isn't 100% emergency, then they can be informed and made the judgement call. While Mgmt is in charge of the store anyone is able to report a emergency to the authorities. In the summer heat I can tell you no police officer is going to play when it comes to people leaving kids in a car.

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Anonymous

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At my store it's the autistic utility clerk with the most seniority. Probably not the best plan of action, as he calls 911 on every customer that brings in their own bags.



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I was told that only mgt can call the police . . .

Ridiculous, irresponsible, and dangerous.

Rank is rotten; do what's right.

 



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kroagrr wrote:

I was told that only mgt can call the police . . .

Ridiculous, irresponsible, and dangerous.

Rank is rotten; do what's right.

 


 ANYONE is allowed and LEGALLY OBLIGATED to call 911 in a dire emergency. IDGAF if company policy states otherwise. If management dont like that emergency personnel was called during such a time? TOO F*CKING BAD. DEAL WITH IT!



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How about NO?!?

 



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At our store, anyone may call as far as I know, but mainly it's usually Service Desk or Management level employees. Our local Dispatch center will call our store and dial past the auto attendant to reach the Service Desk directly if they call us if they get a report from a customer regarding an emergency in the store or lot, and Service Desk will respond to that call and will do their thing. I've seen our SD staff head out the door after having a manager take a Dispatch call from 911. Legally, I can also assist with 911 / response procedures as a DSW for the County OEM, an have done so in the past at the store when we had a heart attack near self checkout. I was the one to meet EMS, give them a status report, and get them inside to the victim, while keeping customer traffic routed away from the scene until PD could secure. I then went out and did traffic and crowd control to keep the path for the rigs clear so EMS could have a straight shot out the driveway and so others didn't approach their working area. 



-- Edited by UC151 on Tuesday 12th of June 2018 01:18:01 AM

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Anonymous

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Legally if it's in the parking lot it's out of company jurisdiction.  The door line is the limit.  Can't do anything about it.  Physically you can step outside of it.  But the law for the company is drawn at the door.  If a customer is becoming physically harassive towards you inside the store on or off the clock you can call the police.  If normal civilized speech does not work.  If you're on break you can utilize your own cell phone to call.  By law children less than five years of age in just about any state can not be left alone in a car due to heat exhaustion deaths and other such incidences.



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Legally if it's in the parking lot it's out of company jurisdiction.  The door line is the limit.  Can't do anything about it.  Physically you can step outside of it.  But the law for the company is drawn at the door.

Do you have a legal citation for that?

 

If you're on break, you can utilize your own cell phone to call.

Right.  All dire emergencies must wait to occur only during duly authorized breaks.

 



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