This man and woman come up to me with their receipts claiming that the machine didn't give them their money. The man shows me his receipt that says the change is $50, but he says it only gave him a $20 (which he shows me in his hand), so it owes him $30. The woman shows me her receipt that says the change is $160, and she got none of it back.
But wait a minute here... I immediately saw that the "1" digit was funny looking. OMG, she took a pen and drew in that "1" digit. LMAO!!! I almost laughed right there, but I kept my face straight as best as I could. And no way does the Uscan give out over $100 in one transaction.
She was all like, "...I'm sick of this happening everytime I come here...you guys need to fix your machines... I want my money now... everytime I come here this happens..."
I took the receipts to the ACSM as the man and woman followed me. He almost laughed too! But he instead called a store manager down and security guard. Store manager said they'll look at the cameras and see what happened.
You know what shocked me about this lady, she was still angry and adamant that we owe her money. I'm like, you idiots, they're going to look at the cameras and see you pocked your cashback. Are you effing kidding me?!!
So the managers come down. Two co-managers, in fact. They argue back and forth with the woman and the man. The managers tell them that they saw them pocket their change on the cameras. The woman still effing denies that and wants her money.
LOL. Suffice it to say, they were told to just leave or else the police will be called.
FINALLY!!! These scammers got what they deserved. Not exactly jail time, but I'll take it. YES!! YESSSSS!!!!!
This has single handedly made my day. No... it has made my month!
If something like this happens again, 1st act sincerely sorry and get the customers name information so you can investigate. Then after getting the personal information, tell them your going to look at the camera and the register information in the POS computer. Then after doing that, come back with "NAME" I think we have an issue here, after looking at the camera "Name" it appears you took the funds after it was dispensed. When we looked up the information in our computer you asked for $60 back, and your presenting a receipt saying $160. Unless you leave now, we will be pressing charges and please don't worry about stepping foot in our store again. With scammers, you have to get the upper hand and basically tell them how its going to be. Like I said in another post, you have to basically set a standards in "urban" stores, we don't mess around with BS.
Customers do stuff like this because they know they're always right. The company is starting to find out it leads to a lot of argument issues as well that explode to unreasonable humanly conditions. The company is actually giving us the right to say "no" now. At our store if it's a lot of money we can say you'll have to come back tomorrow after the till audit. If the till is over their $x amount then they can claim it. If not then they are out of luck.
