Hello Rodney...just imagine...if each and every person at corporate spent two days actually shadowing and really working (complete with uniform and time clocking) with hourly employees in every department, on each shift, for every task, to enable a better understanding of what really goes on in a store and what constraints, and realities exist which impede the true customer service and excellence you seek. Walk the talk is what I imagine.
I work for Kroger Columbus division. They won't we have corporate leaders come in and walk the store often but management always has a heads up so they clean everything up before they arrive. But our front end coordinator comes in wants to know why we aren't making que vision and says Call offs aren't an excuse. Like WTF. You see it's calling for 8!registers open but we only have 5 cashiers and no relief. And you clearly see we are doing everything to get things done. Like really you are looking at the reason why we can't make goal but even with your own eyes it's not good enough.
This is something that should be required and not just one day, but an entire week. They come up with all these new programs, etc. but what they really need to is to come work with us. It would give them better insight into what we have to deal with on a day to day basis. It would help them more than any college degree they can get.
aint happening, god forbid they actually get down and dirty and do some real work, i bet you they cant even last 2 hours in any dept, especially in grocery,deli and produce!
aint happening, god forbid they actually get down and dirty and do some real work, i bet you they cant even last 2 hours in any dept, especially in grocery,deli and produce!
I will add bakery either in there too. Especially if they had to be a closer for a week. Nothing like having to get a heck of a lot of ish done while everyone else is not really helping. Should add in, the rule too, they aren't allowed to tell the others to stop talking and get back to work either. Then you have the real experience right there.
I have always said that corporate needs to actually work in the stores for a few weeks and see what we go through with. They might change there tune that customers are always right.
I have always said that corporate needs to actually work in the stores for a few weeks and see what we go through with. They might change there tune that customers are always right.
Very good point. I think we can all agree there. And here's another thought, though:
I would imagine that all (or most) of the people who work in Corporate also do everyday things (once in a while) like you and I do, and that would include stopping to get gas for their car, going to the post office, stopping at their bank, doing errands, going out to eat, AND maybe BUYING SOME GROCERIES, thus actually WALKING INTO A GROCERY STORE ON OCCASION, and noticing how things are going. I would also assume they would shop at a Kroger (just to be loyal and all) ?????
OR, do they just have their servants do the shopping for them?? Inquiring minds want to know!!!
I would imagine that all (or most) of the people who work in Corporate also do everyday things (once in a while) like you and I do, and that would include stopping to get gas for their car . . . AND maybe BUYING SOME GROCERIES, thus actually WALKING INTO A GROCERY STORE ON OCCASION, and noticing how things are going. I would also assume they would shop at a Kroger (just to be loyal and all) ????? OR, do they just have their servants do the shopping for them?? Inquiring minds want to know!!!
Good point and question. If they are in denial, is it honest?
aint happening, god forbid they actually get down and dirty and do some real work, i bet you they cant even last 2 hours in any dept, especially in grocery,deli and produce!
I can get all the backstocks done in frozen in less than 8 hours. The management got angry one day because I wasn't there ( was on vacation of course ) and call us,"lazy," but can't do one float without running out of breath. Yeah, whatever.
They don't need to work the departments to see how it really is at store levels. They don't need to see, what the real problems are, and if the new programs they are coming up with would actually fix the problems. They don't need to, because they are not really trying to fix anything. They are just "doing" something, anything, so they can collect their paychecks. They lie to themselves, to each other and to us. I can't think of any other reason, why they are not interested to see the real conditions.
I agree. If they knew how short staffed we were and the lack if leadership. Mr mc mullen would change things.
LOLOLOLOL!!!!! Do you honestly think if he saw all of this he would change anything? They know exactly what is going on in their stores. They eat like we do, they go in the stores, they shop, they wait in long lines, they see holes all over the store as a result of inadequate staffing.
I agree. If they knew how short staffed we were and the lack if leadership. Mr mc mullen would change things.
LOLOLOLOL!!!!! Do you honestly think if he saw all of this he would change anything? They know exactly what is going on in their stores. They eat like we do, they go in the stores, they shop, they wait in long lines, they see holes all over the store as a result of inadequate staffing.
Lol I think of this as I had to drag a pallet of milk as tall as I am all the way around all the way to the other side of the store from the produce cooler to work it with nothing but a hand jack (be cause the electric ones can't be used during day time hours blah blah at my store ) (I am in nutrition and my milk is in two places), deal with jakes and K&P all by myself those stuffy bureaucrats would have died .
Inquiring minds want to know!!! 
Inquiring minds want to know!!! 
