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Post Info TOPIC: Customers come first
Anonymous

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Customers come first
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People need to stop complaining about each other. They need to stop finding faults in others. They need to accept their part in the problem and resolve it. Blaming others gets you nowhere. It doesn't solve the problem. Confront me face-to-face. Tell me what I'm doing wrong and I will change it.  When you are in your department and customers are around 'Take care of the customers and stop complaining' Customers come first. They don't want to hear about all your problems. This is why we are rating so low. Customers are listening to the employees whine about their job and the people they work with. THAT ISN'T FRIENDLY!!



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Anonymous

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Ok rodney



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Anonymous

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go away



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Anonymous

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A company that puts its employees first will see its customers being taken care of in a way that encourages repeat business and positive word of mouth. Happy employees will want to keep their jobs because of how great their jobs are. Happy employees are more friendly, productive and dependable, qualities that benefit the company and customer. Employees that are treated like crap or feel unappreciated won't care if customers leave happy or not or come back or not.

Not a hard concept to grasp but it's a concept easy to ignore when your mind is clouded with greed.

 



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Anonymous wrote:

A company that puts its employees first will see its customers being taken care of in a way that encourages repeat business and positive word of mouth. Happy employees will want to keep their jobs because of how great their jobs are. Happy employees are more friendly, productive and dependable, qualities that benefit the company and customer. Employees that are treated like crap or feel unappreciated won't care if customers leave happy or not or come back or not.

Not a hard concept to grasp but it's a concept easy to ignore when your mind is clouded with greed.

 


 Great post.  You have laid it out beautifully.  Now, can we all copy and paste  this and email to Rodney.mcmullen@kroger.com ?    Well, that is supposedly his real email address but I highly doubt he gets much email from "common ordinary employees" because I would assume his public email account (if it is real) has a series of "firewalls",  hoops, spam folders, and other
"protections" to ward off the onslaught of feedback from actual employees and others who are not happy with the way Kroger treats their staff.  (Just guessing).



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tov


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Anonymous wrote:

A company that puts its employees first will see its customers being taken care of in a way that encourages repeat business and positive word of mouth. Happy employees will want to keep their jobs because of how great their jobs are. Happy employees are more friendly, productive and dependable, qualities that benefit the company and customer. Employees that are treated like crap or feel unappreciated won't care if customers leave happy or not or come back or not.

Not a hard concept to grasp but it's a concept easy to ignore when your mind is clouded with greed.

 


 +1

Wish we had "like" buttons. For posts like this.



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Anonymous

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Anonymous wrote:

A company that puts its employees first will see its customers being taken care of in a way that encourages repeat business and positive word of mouth. Happy employees will want to keep their jobs because of how great their jobs are. Happy employees are more friendly, productive and dependable, qualities that benefit the company and customer. Employees that are treated like crap or feel unappreciated won't care if customers leave happy or not or come back or not.

Not a hard concept to grasp but it's a concept easy to ignore when your mind is clouded with greed.

 


 +one million

Why can't retail companies realize this?



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Anonymous

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Anonymous wrote:

A company that puts its employees first will see its customers being taken care of in a way that encourages repeat business and positive word of mouth. Happy employees will want to keep their jobs because of how great their jobs are. Happy employees are more friendly, productive and dependable, qualities that benefit the company and customer. Employees that are treated like crap or feel unappreciated won't care if customers leave happy or not or come back or not.

Not a hard concept to grasp but it's a concept easy to ignore when your mind is clouded with greed.

 


 Which is why our store is suffering at the moment.  Ironfist management and the people who kept the departments looking good have left for other stores or jobs where they're treated like a human.



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Guru

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I'm sure that is the address, you fail to realize there is a difference between internal email and external email addresses. I'm thinking all external email is first viewed by an assistant and then addressed to him or another person. With such a big company and so many associates/programs, I would think there is at least 500+ emails to this address.

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I agree. Somewhat. While customers dont want to hear about our problems, we dont want to hear theirs. But guess what? We deal with it. We have no choice. Customers essentially provide us our paychecks so therefore we are paid to hear their bullsh*t problems as well. It may not be fair that we have to hear them but they dont have to hear us. But again, we are paid to listen to them. Not the other way around.

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How about NO?!?

 



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mega-kitteh wrote:

I agree. Somewhat. While customers dont want to hear about our problems, we dont want to hear theirs. But guess what? We deal with it. We have no choice. Customers essentially provide us our paychecks so therefore we are paid to hear their bullsh*t problems as well. It may not be fair that we have to hear them but they dont have to hear us. But again, we are paid to listen to them. Not the other way around.

 

I would actually disagree with the red text above.  Store associates are not paid to hear customer problems, they are paid to stock and assist customers.  Yes, normally helping customers you hear more then you need, but again customers want to hear truth (to an extent) from associates.  Most normal customer do care at a point about "their store associates" and pickup on stuff when they are shopping.  I would tell you 100% of normal customers can tell when "their store" gets a new Store Manager.  Actually, why do you think customer refer to the store as "Their Store"......its sad that associates are not doing the same anymore.  Customers do come first, but Associates are right there with the Customers.  Store Managers fail to realize Associates spend a large percentage of their checks at the store too.  

 



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Anonymous

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And I suppose you really believe that "A Highly Satisfied Customer Made This Paycheck Possible." (NOT-it is KROGER who made that paycheck possible!!)



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Anonymous

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Anonymous wrote:

And I suppose you really believe that "A Highly Satisfied Customer Made This Paycheck Possible." (NOT-it is KROGER who made that paycheck possible!!)


         No what I mean is worry about your own job performance, stop worrying about what the other is doing right or wrong. Own you own mistakes and stop making a fool out of yourself in front of customers. Stop running to management just because you want to complain about someone else. Management doesn't have time for childish behavior. Grow up and do your own job. 



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Anonymous

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At my last store I almost sued for a jack ass of a customer flipping out on me.  A higher power stopped me because I would be judged the way I was judging them.  It's better to love thy enemy and forgive them.  There's a fine line between the customer being right to the customer being a total ass hole and needing to be kicked out of the store.  Employees are human beings and thus should be treated as thus.



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Anonymous

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Anonymous wrote:

And I suppose you really believe that "A Highly Satisfied Customer Made This Paycheck Possible." (NOT-it is KROGER who made that paycheck possible!!)


 Actually, in the grand scheme of things, we all pay each other's salary.  No matter what job you have,  somehow in some way it is connected to the selling of goods and services to the general population.



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Anonymous

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Anonymous wrote:

And I suppose you really believe that "A Highly Satisfied Customer Made This Paycheck Possible." (NOT-it is KROGER who made that paycheck possible

Lol i hope no one believes that. such a joke



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Anonymous

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mega-kitteh wrote:

I agree. Somewhat. While customers dont want to hear about our problems, we dont want to hear theirs. But guess what? We deal with it. We have no choice. Customers essentially provide us our paychecks so therefore we are paid to hear their bullsh*t problems as well. It may not be fair that we have to hear them but they dont have to hear us. But again, we are paid to listen to them. Not the other way around.


 I do have a choice I dont care to hear their bull**** and i wont



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tov


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We are a grocery store, not psychologists. If they want a conversation, they should go to a barber shop. : D

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Anonymous

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tov wrote:

We are a grocery store, not psychologists. If they want a conversation, they should go to a barber shop. : D


 Haha right!! Im not gonna year their bull**** problems.



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Anonymous

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Anonymous wrote:
Anonymous wrote:

And I suppose you really believe that "A Highly Satisfied Customer Made This Paycheck Possible." (NOT-it is KROGER who made that paycheck possible!!)


         No what I mean is worry about your own job performance, stop worrying about what the other is doing right or wrong. Own you own mistakes and stop making a fool out of yourself in front of customers. Stop running to management just because you want to complain about someone else. Management doesn't have time for childish behavior. Grow up and do your own job. 


 Like .... what??? So if management isn't there to mediate our issues than what are they FOR? 

 

This is an example at how clueless mgmt is ... tods y they scheduled me by myself, on a 3 truck day but has both the people in my dept here yesterday on a no truck day , in what universe does that make sense ?!?!?!

 

And I am not a whiny ass, I have worked hard all my life, my first job was loading feed into people's trucks at a feed store. All we ask is to be treated like a freaking human being,  I don't think that's asking much 



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