Customers are an asset that brings business. You're a liability that drains it.
This is as simple and direct as the formula can be made, yet I know most of you will STILL bitch.
Actually, Customers AND employees are equally important. One can't be considered any more important than the other. Without employees, there would be no store for customers to come to. Without customers, there would be no store for employees to work at and make money. It's an interlocking, reciprocal relationship.
I would also 'split hairs" just a bit.............yes, in a sense customers ARE 'replaceable' simply because there is a CONSTANT continual flow of customers playing music chairs, running back and forth between Kroger, Walmart, Meijer, Publix, Aldi, Save-alot, etc. They will get mad at one store and stay away for a few days, weeks, months or a year, then change their minds and go back again. When some customers swear they will never darken the door of a Kroger again, there are plenty of customers of Walmart or some other store saying the exact same thing to THOSE stores, and they will start shopping at Kroger instead. I see GOBS of new faces all the time, and many of them are temporary 'refugees' from the competitor down the road.
May I remind you that we employees are ALSO Kroger customers to some degree???
Anonymous, employees cost money but they also bring it. I would call most of us an asset, not a liability. We unload the trucks, stock the shelves, do all the things that make Kroger able to run a business and make money. I would argue that the company needs to value both the customers and the employees. Yes, without you we have no job. But without us, Kroger can't run their business.
Employees are replaceable yes, but quality employees are difficult to replace. Kroger doesn't get that. I'm not saying we have the hardest jobs ever, but those of us who have been here a while for the most part are the ones holding the stores together at this point.
Customers are an asset that brings business. You're a liability that drains it.
This is as simple and direct as the formula can be made, yet I know most of you will STILL bitch.
Without employees, there is no business. Without customers, there is no business. If you don't have the people to serve the customers, stock the floors, prep and cook the food, sweep the floors, etc, you have nothing to take care of the customers who buy. I can't stand the statement "You're replaceable" "No one can replace me"
-- Edited by MyOpinion on Friday 3rd of August 2018 12:17:13 PM
Hey, who knows what the largest variable (controllable) expense the store has? The problem the company has it understand, you have to invest in your associates NOW or you will not have associates in 5-10 years. Ask your store Mgmt how many associates in your location have 20+ years or employment with the company, 5-10 years ago this number was double.
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Anonymous
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RE: Tired of hearing about "the needs of the business"
Public companies don't care about the needs of the employees. They only care about the shareholders. And shareholders only care about a business that is growing. If the business is not making money or growing the first thing they always do is cut labor costs. Yes it's stupid, yes it sucks, yes better-treated employees leads to better long-term sales, but they don't think in the long term. They think about short-term quarterly reports. That's just capitalism. You'll find similar bull**** in pretty much any publicly traded company.
Customers are an asset that brings business. You're a liability that drains it.
This is as simple and direct as the formula can be made, yet I know most of you will STILL bitch.
LOL I wonder if this is ole what's-his-name? Rodney is it? If so, reading this forum should give you a hint that something is VERY wrong in how you are running your company.
Anyway, you are wrong, as many others here have stated. CUSTOMERS are the ones who are replaceable, sure you guys are hiring all the time, and all that, but good employees, GOOD ones are not easy to find, and at least at the store I work at, the GOOD ones are the ones who are leaving because they get sick of the **** from mgmt, and corporate.
When I first started at the store I am at, we had an awesome SM, he really CARED about his associates, he would even have our backs when the higher ups would come for their stupid walk that basically tells them NOTHING. All they do it bitch about this and that, if they REALLY want to know how their stores are run, then they would come and work alongside us, get their hands dirty etc ... but that'll be the day.
We had one coordinator come in and bitch about how my dept wasnt conditioned correctly, well, the SM got on my ass right in the middle of the store in front of customers and everything, he never ASKED me if I was ever properly trained (I wasnt, I worked with someone for like ... 2 days and then I was pushed out on my own to figure everything out, no one taught me anything, I even had to figure out how to use the RF by myself LOL), he just assumed that I was a lazy slacker who was cutting corners on purpose.
Goodness me, this troll is having a hayday on this forum
Employees are a liability that drains business... lmao. No ****... so whats your ****in solution, my man??? No more employees?
Then there is no business anymore. No more ceos. No more boards. No more minimum wage. No more cigarettes and cars and farms and computers and clothing.
Oh wait. Thats right. Im in America, where we have a right to pursuit of happiness... AND a wage.
So there is business.
And thus there are COST EFFECTIVE ways of doing things, and then there are things that will flush your profits through the hole and hurt us ALL.
****in genius, you are.
And customers are DEFINITELY replaceable. Ask every company who came before 1950. Their first customers are mostly dead.
Dont feed this fool.
On another note, Im tired of hearing about the needs of the business, too. Mostly because its an excuse to take the easy quick way or to blow people off. Its never to actually finish something or clean something or get through backed up stuff... or replace broken equipment or lift up good employees or pay people correctly.... Nah. Its only so my comanagers can scream.
