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Post Info TOPIC: Reign checks can not be adjusted to the customers desires. Has to be as written rigt?
Anonymous

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Reign checks can not be adjusted to the customers desires. Has to be as written rigt?
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Reign checks are supposed to be written for the exact count and price written on the reign check right?

 

I had a customer price scam us. She wanted five items at 3 for ten but she wanted five at that price.  I do my part.  When she double checks her receipt she comes into another cashier and complains that two are still full price. She was also hoping it would count for the buy five get five sale but neglected he digital coupon.  She gets her way.  More than half her items were not to exact specifications but it was her way or scold the employees about how shes not getting her way.  



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Anonymous

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Rain checks for items like this are tricky. Next time put 3.33 or 3.34 for the price and quantity up to 5



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Anonymous

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Depends on if it was "3/$10" or "3/$10 must buy three." (Soda and Buy X save X promotions are the most common cause of the second.)

If it's the first, it's just fine to buy five; they're just $3.33 or $3.34 each. Presenting the price as 3/$10 is a psychological marketing trick to 'encourage' the customer to buy more product.

If it's the second, she should really have gotten the raincheck written out for six (or a multiple of the quantity specified.) I'd honestly put this down as an oversight of the person writing the raincheck and either give her the raincheck price on all five, or give her the option of getting six at that price.

And, yes, it DOES rub me the wrong way when people use rainchecks to stack promotions (ex. get a raincheck on an item that's on sale and is a common B5S5, then wait for the next B5S5 and use the raincheck, then gets another $5 off....)



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Anonymous

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Anonymous wrote:

Depends on if it was "3/$10" or "3/$10 must buy three." (Soda and Buy X save X promotions are the most common cause of the second.)

If it's the first, it's just fine to buy five; they're just $3.33 or $3.34 each. Presenting the price as 3/$10 is a psychological marketing trick to 'encourage' the customer to buy more product.

If it's the second, she should really have gotten the raincheck written out for six (or a multiple of the quantity specified.) I'd honestly put this down as an oversight of the person writing the raincheck and either give her the raincheck price on all five, or give her the option of getting six at that price.

And, yes, it DOES rub me the wrong way when people use rainchecks to stack promotions (ex. get a raincheck on an item that's on sale and is a common B5S5, then wait for the next B5S5 and use the raincheck, then gets another $5 off....)


Also, as an addendum to this (same Anon here) if your scammer senses aren't tingling, it's usually best to err on the side of the customer in these matters, even if it means bending the rules a bit to give them a better deal. It's not your money, after all, and you have corporate policy backing you up (losing $5 on a transaction isn't a big deal if the customer's spending $200 a week.)

If your scammer senses ARE tingling, call an ACSC over. 



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Anonymous

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What's the point of having policies on stuff like rain checks and make it right if Kroger management is just going to give the customer what they want anyway?  I rarely see a situation where they force the customer to follow policy...and yet, if I don't follow Kroger's policies for being an employee I get written up or talked to.  Why have rules for customers at all?  They'll just find a way around it...anything they can do to screw Kroger over and get something for free, they'll do.



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Anonymous

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Anonymous wrote:

What's the point of having policies on stuff like rain checks and make it right if Kroger management is just going to give the customer what they want anyway?  I rarely see a situation where they force the customer to follow policy...and yet, if I don't follow Kroger's policies for being an employee I get written up or talked to.  Why have rules for customers at all?  They'll just find a way around it...anything they can do to screw Kroger over and get something for free, they'll do.


 Company doesn't care as long as they're satisfied. Yes some take advantage of the system and the company knows this, tells us to do it anyway. I'm a Grocery Manager and I'm "making it right" every single day. Warehouse scratch on a $2 item? Give them a $3 item for $2 to keep them happy. Front end boy or girl piss off a customer? Give them fuel points and a gift card. I mean you could literally drive Kroger to Kroger, find someone not doing their job or was slightly rude or something, then call the store when a unit manager is there; 90% chance you're getting a gift card and/or fuel points. Pretty lucrative if you can chain several stores together. We know people take advantage of it, but you factor out that low percentage for the high percentage of honest people that just had a bad experience, and hope that the payout makes them give us another chance. Plus management is always under pressure when sales aren't as high as the year before, when customer count is down, etc. Every foot in the door is a positive.



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