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Post Info TOPIC: Do your stores short staff on the weekends?
Anonymous

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Do your stores short staff on the weekends?
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Do your stores short staff on the weekends?  My store stocks up mid week and has a skeleton crew in the check stands on sat Sun the highest grossing days. coworkers become bitter with eachother and to make it worse the Fes is allowed weekends and holidays off.



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Anonymous

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My store does not have any help at all any days. I am in the cincinati/Dayton area and it is bad. Customers are mad because they to help bag. Frontend is bringing in office help to cashier and scheduling cashiers real Late which used to be a no no. I have decided to retire at 32 years. Coming this January I am retiring from Kroger. I do not like working at Kroger anymore. I made it to 65 and I am not going to start working late shifts again. 



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Guru

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Anonymous wrote:

My store does not have any help at all any days. I am in the cincinati/Dayton area and it is bad. Customers are mad because they to help bag. Frontend is bringing in office help to cashier and scheduling cashiers real Late which used to be a no no. I have decided to retire at 32 years. Coming this January I am retiring from Kroger. I do not like working at Kroger anymore. I made it to 65 and I am not going to start working late shifts again. 


 Where in Cincy/Day you work? 



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Anonymous

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Its the same in the Seattle/Issaquah area. I left one store because the customers were litteralt getting pissed off and madder than mad at the check out time taking longer and longer. 30 second waits guarnteed during prime time but after 7 pm it jumps to five minutes. I tran stores after getting beyond belittled, screamed and yelled at by a customer the she tried to unjustly fire me for company procedure. Filed a complaint then transfered.  Im noticing short staffing is even starting to affect the smaller stores as well.  its been one cashier on a sat/sun during prime times and customers are getting a bit perturbed about bagging their own groceries. Ive literally given up trying to uphold ethical moral values when working with this company. You tell the customer no and they get pissed at you. Ive worked for other companies that do not deal with this bull.



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Its the same in my store also in the Cincy/Dayton division, district 1.

In my department, we can barely schedule 3 people a day, and my cake decorator is unavaible on weekends. The other one who could work weekends quit on me. So weekends are always a skeleton crew for me and it basically means i work every weekend.

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Anonymous

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It's the same situation in my store too in the Atlanta division. We always have the managers on the registers and bagging because there aren't enough cashiers or courtesy clerks on the schedule. Kroger has been drastically cutting hours of all the part timers. 



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Anonymous

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I am in the Atlanta Division-I thought it was against the union contract for a manager to be on a register. That is what mine told me.



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Anonymous

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Yes, but it's hard to say if it's more than usual.  Things have been absolutely retarded lately.



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Anonymous

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It seems our front end gets shorted every single Saturday night even though it's one of the busiest nights of the week.



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Anonymous

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The question is: can you find a store that isnt short staffed?



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Anonymous

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Our store seems to be okay on weekends, but that's mostly because so many of our front end staff are minors and good to work weekends. However, the rest of the store is chronically understaffed, and I literally can't change departments despite not really wanting to be a cashier because I'm one of the few adults willing to work evenings. (I didn't even apply as a casher, but they literally needed an adult so they put me there.)

Corporate needs to get its head out of its ass, talk to the union, and raise starting pay to be competitive with everything else in the area. We lose our high schoolers as soon as they turn 18 because they can get an instant $2/hr raise literally anywhere else, and the only adults who are willing to work for us are either desperate or have enough experience to skip the ****ty four years of the pay scale. They're paying out tons of overtime, and they keep losing dedicated, experienced employees who are just overworked and overstressed. They had our file clerk stocking shelves the other day because she was literally the only one available and it had to be done. There's more than a little of a downward spiral effect here.

It's really unfortunate, because my store seems to be one of the good ones in terms of reasonable managment, and Kroger's perks are top-notch. But no one is going to work for $8/hour for four years.



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Bakerchick25

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Not sure about other departments in my store. But I know for deli they load us up with people on the weekend/for closing. It's just for the rest of the damn week though, when it comes back around to the beginning of the week you have the majority of the people on til 3 and 4 p.m. And by the time I get there at 2 p.m. to begin my shift, they are all asking me who else is closing with. Like I'm bringing in the closing crew with me. And as I often tell them, my guess is as good as theirs'. I have no clue who is going to call off, no show, or just plain quit. I'm just grateful it's not me by myself closing everything down and having to re-fill everything.

As for the bakery, we had just gotten 2 new peeps over there while I was off for vacation. But honestly time will tell on how long they wills stay or not. One already has health issues going on from what I learned the other day. And nothing against her for that. Just it seems we can barely get any one to stick around long enough to get OUT of their probationary period and actually help out staffing the bakery better. So we are forever understaffed down there for the weekend AND through the week when it comes to closing time. And kind of why just about everyone down there has 8 hours. As we just don't have enough people for there to be a morning, afternoon, and evening crew. Morning hours kind of extend to 4 and 5 p.m. And through the week to 6 for the cake decorator. But even she is off at 4 on the weekends now. So yea it's understaff city.



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Anonymous

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Anonymous wrote:

I am in the Atlanta Division-I thought it was against the union contract for a manager to be on a register. That is what mine told me.


 Not all of the Atlanta stores are union.



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Anonymous

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My store is constantly understaffed. The front end has only half the staff we need on any given day and have employees constantly being called up from other departments to man the registers sometimes for up to an hour. This causes other problems since that leaves customers without support in those departments and they end up getting mad and having a bad shopping experience. We are told that the reason behind this is that Corporate has slashed all hours store wide. This makes no sense. Our store makes between 1.2 and 1.5 Million a week, why would corporate want to reduce hours and give customers a bad experience. We are suppose to be CUSTOMER FIRST but this practice is customer last. This has been going on for months and months. The customers are unhappy and the employees are unhappy. So much for CUSTOMER FIRST and THE PROMISE.



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Anonymous

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Anonymous wrote:

My store is constantly understaffed. The front end has only half the staff we need on any given day and have employees constantly being called up from other departments to man the registers sometimes for up to an hour. This causes other problems since that leaves customers without support in those departments and they end up getting mad and having a bad shopping experience. We are told that the reason behind this is that Corporate has slashed all hours store wide. This makes no sense. Our store makes between 1.2 and 1.5 Million a week, why would corporate want to reduce hours and give customers a bad experience. We are suppose to be CUSTOMER FIRST but this practice is customer last. This has been going on for months and months. The customers are unhappy and the employees are unhappy. So much for CUSTOMER FIRST and THE PROMISE.


 I don't buy into front-end complaining that much. At our store they get almost double the hours my grocery department gets yet we're able to get our job done, why can't they? We make 60% of non-pharm/fuel money weekly yet I have fewer staff members than the freaking deli/bakery, and don't even get me started on front end. Half the kids aren't doing anything anyway, and would be much better served stocking. What doesn't put the customer first is having to throw up a 2000 piece truck with four people and leaving holes on the shelf while baggers stand aimlessly on the front end on their phones.  And if the company did like Aldi and put change mechanisms on the buggies, it would pretty much eliminate the need to round up carts. Grocery hours are watched more than any hours in the company and if I've learned to adapt, the pampered front end can too.



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Anonymous

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It isnt the front end complaining it is the cutomers. And it wouldn't be so bad except for the fact that it is all departments that have been cut not just the front end. My deli prime time Friday Saturday and Sunday close with 2 people. Come on, customers are 10 deep, no one can take a break. Samme for meat and seafood. This is madness. "Madness? This is Kroger!" (from the movie 300)



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Anonymous

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It's also against contract to let the fes check but they do it any ways.



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Anonymous

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I actually agree with the shopping cart like Aldi thing, but let's be realistic.  Our customers won't even bag their own groceries.  They would never put up with the shopping cart thing.



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Guru

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Um... all stores are going to have more people in deli/bakery than grocery. Deli and bakery are service departments! It takes a lot longer to fry chicken or bake cookies than stock shelves (not saying it's easy, i'm talking the individual tasks itself)... we're a labor intensive dept for a small service, thats why we don't make the money that grocery does....

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