"there is a call for the floral department parked on 113"
"there is a call for the floral department parked on 113"
"there is a call for the floral department parked on 113"
"there is a call for the floral department parked on 113"
How damned hard is it for someone from produce to pick up the phone if the floral person isn't there or is outside playing in the flowers?
When this happens, I like to get on the intercom and say "produce, customer needs assistance on 113" they usually get mad art me, but it's a lack of urgency and looks bad to our customers.
Another story: late truck on a sunday (typical). Reefer not running, warm product. Someone from every dept is on the dock to get their stuff. Pages management to the dock to see if we are allowed to keep what's good (some produce for instance). No manager shows. Page again. Finally we get a call and it's another employee asking what we need. No sir, we called management, it's obviously urgent--tell him/her to get their ass to the dock. What if it had been an emergency? I guess we could have sounded frantic on the intercom: "management to the dock IMMEDIATELY" Maybe we should have done that for the warm truck. Not an emergency, but we need to get our product to the floor while the help is there, not wait around all day on a slow manager.
No sense of urgency from most of your co-workers or even members of management.
Most people can do the basics of their jobs well enough but ask them to give more effort and they couldn't be bothered. If everyone just did their jobs with a decent effort, things would be easier for the whole store but no; Most people just want to show up and get paid for minimal work if they work at all. This includes management.
I've had members of management get on the P.A. and call for a wet clean-up of a water spill 3 inches in diameter, wait for the CC or Utility Clerk to get there, then be on their merry way. Something as simple as cleaning up a tiny spill and management won't do it because they don't feel as though it isn't in their job description.
I've had the Floral thing too. It'll page 8-10 times and no one, not even upper management will answer it.
Sad state of affairs but this is the norm at most jobs, even those cushy office jobs. Most of your co-workers and supervisors can do the basics of their jobs well enough but won't do anything else.
"there is a call for the floral department parked on 113"
"there is a call for the floral department parked on 113"
"there is a call for the floral department parked on 113"
"there is a call for the floral department parked on 113"
How damned hard is it for someone from produce to pick up the phone if the floral person isn't there or is outside playing in the flowers?
When this happens, I like to get on the intercom and say "produce, customer needs assistance on 113" they usually get mad art me, but it's a lack of urgency and looks bad to our customers.
Another story: late truck on a sunday (typical). Reefer not running, warm product. Someone from every dept is on the dock to get their stuff. Pages management to the dock to see if we are allowed to keep what's good (some produce for instance). No manager shows. Page again. Finally we get a call and it's another employee asking what we need. No sir, we called management, it's obviously urgent--tell him/her to get their ass to the dock. What if it had been an emergency? I guess we could have sounded frantic on the intercom: "management to the dock IMMEDIATELY" Maybe we should have done that for the warm truck. Not an emergency, but we need to get our product to the floor while the help is there, not wait around all day on a slow manager.
Maybe if this company paid more people would care. That intercom can announce calls till the end of time I wont bother with it. Not my problem dont care
No sense of urgency from most of your co-workers or even members of management.
Most people can do the basics of their jobs well enough but ask them to give more effort and they couldn't be bothered. If everyone just did their jobs with a decent effort, things would be easier for the whole store but no; Most people just want to show up and get paid for minimal work if they work at all. This includes management.
I've had members of management get on the P.A. and call for a wet clean-up of a water spill 3 inches in diameter, wait for the CC or Utility Clerk to get there, then be on their merry way. Something as simple as cleaning up a tiny spill and management won't do it because they don't feel as though it isn't in their job description.
I've had the Floral thing too. It'll page 8-10 times and no one, not even upper management will answer it.
Sad state of affairs but this is the norm at most jobs, even those cushy office jobs. Most of your co-workers and supervisors can do the basics of their jobs well enough but won't do anything else.
I can relate to the spill. Ive heared PA calls over the system for clean ups... SMALL ones that CAN be gotten by whomever called it. But no, theyll call and call and call. If no one shows up, the spill dries up on the floor, or if its dry, is scattered about.
We even have a sign in back saying: EVERYONE IS RESPONSABLE FOR CLEAN UPS; YOUspot it,YOU got it.
(But what it means is to lazy idiots: continue to call...someone MAY clean it...eventually)
It was funny yesterday morning, i hear someone get on the speaker and say "cleanup in aisle 5" and immediately after, the front end supervisor gets on the speaker and says "we have no baggers here".
It showed that no one really cared about the spill. Good thing no management was in during this conversation...
And what stops the person from taking inititive to clean it themselves? Ive heared my fe supervisor say "our only bagger (me at the time, when i was a bagger) is on lunch. Please clean the spill."
I heared an angry "F*CK!" and thr went to look for me to see if i can clean a small spill. I said that i am on lunch. It got cleaned, but lets just say if looks could kill, i wouldnt be here right now.
And what stops the person from taking inititive to clean it themselves? Ive heared my fe supervisor say "our only bagger (me at the time, when i was a bagger) is on lunch. Please clean the spill."
I heared an angry "F*CK!" and thr went to look for me to see if i can clean a small spill. I said that i am on lunch. It got cleaned, but lets just say if looks could kill, i wouldnt be here right now.
Yup. I saw a back up day manager spill a bag of dog food while the store was open. He went to phone and paged the floor guy that was still working at 8am.
I thought to myself, RU kidding me? I walked past the phone and grabbed a dust pan, broom and garbage can and swept it up. The floor guy had enough to do.
The back up became the manager but didn't last long after that. Got caught stealing time.
Not really store policy, but every so often we tell people not to announce it over the intercom because what is to keep a customer or even employee from running over there and "accidentally" slipping.
Over by me, usually peeps both management and employees are good about answering pages right away mostly, doesn't matter who it is for from any department. I've had to make a few pages sometimes for other departments for grocery / produce / meat help for a question / customer assist / etc. The AutoPages honestly piss me off sometimes cause Corporate has the system ding the PA and announce "there is a call waiting for the (meat / floral, two of our biggest offenders) department on... 141 (boop)" and it will re-announce almost every goddamn 15 to 30 seconds. It's annoying as hell. Usually by the third or fourth page, Service desk will take the call and re park it and call overhead for the department to answer the call just so the autopage doesn't keep sounding.
Spills are normally handled by us in Utility, but generally it's anyone's game to get it if they spot it, with the exception of any bodily fluid or chemical spill, those spills are routed to management or Utility as we have the necessary training to do so. If I have to call for spill assistance from a fellow employee (say because I need the floor scrubber, I'll page an employee who's working that's trained, to call me at the nearest phone and I will ask if they are free to help, and if not, will page the next available trained employee or manager on duty to ask for assistance. If there is something that is urgently needed, we simply call it as needed "Manager On Duty to aisle 17 immediately please / for customer assistance." etc.
-- Edited by UC151 on Tuesday 4th of September 2018 12:33:25 AM
