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Post Info TOPIC: Told a lady to go hang around the rear of the store and wait for a store manager.
Mr Frontenac

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Told a lady to go hang around the rear of the store and wait for a store manager.
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It's 8pm, and they wanted to know if we had more of X in the back. She was adamant she wanted to know. So I told her the truth, they're not in stock. She didn't believe me. I told her more of the truth, that the managers are busy in the back or somewhere off the floor and that paging them won't get them to come and help them. Which is true, they really won't. So I told her, the best thing she can do is go hang around the meat section, which is at the back, that's where the doors are for the back room and loading dock. If she hangs around there for a few minutes, surely a store manager will pop out of there and she can ask them. 

Now I don't know if she got to ask somebody who truly knows if there's more of X in the back as it was time for me to clock out, but, eh....



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Anonymous

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Mr Frontenac wrote:

It's 8pm, and they wanted to know if we had more of X in the back. She was adamant she wanted to know. So I told her the truth, they're not in stock. She didn't believe me. I told her more of the truth, that the managers are busy in the back or somewhere off the floor and that paging them won't get them to come and help them. Which is true, they really won't. So I told her, the best thing she can do is go hang around the meat section, which is at the back, that's where the doors are for the back room and loading dock. If she hangs around there for a few minutes, surely a store manager will pop out of there and she can ask them. 

Now I don't know if she got to ask somebody who truly knows if there's more of X in the back as it was time for me to clock out, but, eh....


 Haha good send the **** ass customer off



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Anonymous

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Well played biggrin..... In my time, this would be an actual exchange I'd have with a customer:

(them) "Excuse me----do you have any more of the Butt-Flavored Sphincter Corn?"

(me) "Sorry m'am, we're fresh out. S'posed to be on the next truc----"

        "YES you do."

        (slight pause) "Umm......No. We don't. But if you che---"

        "They're in your back room---where you keep the GOOD stuff. Go get it for me now please, while you're still not in trouble" (this punctuated with a sachrine smile).

I go to said warehouse....and start the timer on my phone. Set for 15 minutes. wander aimlessly around, peering into the bins (gotta make it look good if a manager pops up).....BING. Time's up. Return to where I left the customer---where 1 of 2 things would happen. 1: (the usual one) she's long gone, or 2:

"WELL? Where IS it?? And why'd you take so LONG????"

"M'am, I'm so sorry.....but I wanted to thoroughly search our back room in order to serve your needs best. And---and....I just. Couldn't find that Butt-Flavored Sphincter Corn any where."

F I N I S ~



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Guru

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Posts: 1817
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Sounds like you need to transfer to another store, where are the FE CSM's during all of this.   



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